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[MAS] FileBot wont start
Posted: 11 Jan 2021, 18:42
by erasor2010
Hi, i have FileBot Purchased via the MAS a long time ago, today it wont start anymore, the icon only jumps a couple of times and then disapears from the dock. I already reinstalled it but that didnt change anything
When installing FileBot via brew on command line its works but i need to purchase a key again, any ideas?
Re: FileBot wont start
Posted: 12 Jan 2021, 04:35
by rednoah
Uninstall all editions of FileBot that you may have installed, and then exclusively install FileBot via the Mac App Store. You could look into logs, system logs, filebot logs, etc. If it's an issue specific to the Mac App Store, then you may need to talk to Apple Support, though admittedly they're rarely helpful.
Here are some general App Store limitations that you'll want to be aware of:
viewtopic.php?t=5983
Re: FileBot wont start
Posted: 12 Jan 2021, 09:09
by erasor2010
Hi, like i wrote befor, i already removed every editions of filebot and made a clean install from the appstore, that doesnt work.
Where can i find the filebot logs?
Re: FileBot wont start
Posted: 12 Jan 2021, 09:16
by rednoah
You may or may not find something helpful here:
Code: Select all
~/Library/Containers/net.filebot.FileBot/Data/Library/Application Support/User Data
If you have a second Mac, try it there and see if it works.
Re: [MAS] FileBot wont start
Posted: 12 Jan 2021, 09:28
by erasor2010
Hier der inhalt der Log Datei
Code: Select all
Jan 12, 2021 10:06:00 AM net.filebot.Main main
WARNING: Error during startup: IOMACAddress
java.lang.IllegalStateException: Receipt Hash: IOMACAddress
at net.filebot.platform.mac.MASReceipt.verifyHash(Unknown Source)
at net.filebot.platform.mac.MASReceipt.check(Unknown Source)
at net.filebot.Main.main(Unknown Source)
Caused by: java.lang.IllegalStateException: IOMACAddress
at net.filebot.platform.mac.MASReceipt.getGUID(Unknown Source)
Re: [MAS] FileBot wont start
Posted: 12 Jan 2021, 09:34
by rednoah
No idea. That error message means that you don't have a primary network interface, which makes no sense. Most likely an issue that you will not have with a pristine macOS install, but what's going awry on your machine specifically is hard to tell.
Re: [MAS] FileBot wont start
Posted: 12 Jan 2021, 09:39
by erasor2010
i didnt change anything, it just hapens from one day to the other
Re: [MAS] FileBot wont start
Posted: 12 Jan 2021, 14:56
by rednoah
You could follow this thread for more ideas:
viewtopic.php?t=12066
Unfortunately, using a different Mac, or doing a factory reset on your current Mac, are the only known solutions for these kinds of strange issues.