[FAQ] How to request a refund?

Any questions? Need some help?
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rednoah
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[FAQ] How to request a refund?

Post by rednoah »

How to request a refund?

Before asking for a refund, please create a new bug report or support request here in the FileBot Forums, and describe why you're unhappy with FileBot. Screenshots or logs that show FileBot misbehaving are particularly welcome in this regard. If after all you're still unhappy with the product, then I'm happy to issue a refund.


:arrow: Universal License via Paddle:
If you have purchased your license directly at www.filebot.net via Paddle then I can issue a refund. Please send me a private message with your name, email and order number. If you do not know your order number, you may contact Paddle (our payment processor) directly so they can look up your order number via your payment details.

:idea: Note that private messages are disabled if you are a new member with 0 public posts. You will have to create a new public bug report or support request first before being able to request a refund.

:idea: Refund requests are almost always granted, though a bug report (incl. logs, screenshots, etc) that show FileBot not working correctly, or not working for your particular use case, is usually asked for as well. If there's a problem that can be fixed, we'll try that first, but if you're still not happy at the end of the day, then a refund is issued no questions asked.



:arrow: Microsoft Store:
If you have purchased FileBot on the Microsoft Store, then you'll need to contact Microsoft Support and ask for a refund. Refund policy may vary depending on your region. Unfortunately, developers have no control over refunds on the Microsoft Store, and can neither help you get a refund nor prevent you from getting a refund. It's all up to Microsoft. Please read the Microsoft Terms of Sale for details on their refund policy.



:arrow: Mac App Store:
If you have purchased FileBot on the Mac App Store, then you'll need to contact Apple Support and ask for a refund. Refund policy may vary depending on your region. Unfortunately, developers have no control over refunds on the Mac App Store, and can neither help you get a refund nor prevent you from getting a refund. It's all up to Apple. Please read the Apple Media Services Terms and Conditions
for details on their refund policy.
:idea: Please read the FAQ and How to Request Help.
deadeye
Posts: 2
Joined: 26 Oct 2020, 19:52

Re: [FAQ] How to request a refund?

Post by deadeye »

Hello, I was going to ask for a refund, but it doesn't look like I can PM you using the forum as I just joined (just to try to send you a message). I just wanted a refund as I couldn't try out filebot without buying a license, so I purchased a one year license, but now that I've started using it, I would like to buy the lifetime license. I was hoping I could just get a refund for the one month, then I could purchase the lifetime. I'm not sure how I can message you. Do you have the ability to message me?
Thanks.
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rednoah
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Joined: 16 Nov 2011, 08:59
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Re: [FAQ] How to request a refund?

Post by rednoah »

Please contact Paddle for a refund directly if you've purchased FileBot recently and don't have any particular technical reason for a refund:
https://www.filebot.net/contact/paddle.html


:!: That being said, the $6 per year license is generally recommended for all users, even and especially users that plan on using FileBot for a long time, since refunds are not possible on the payment method level after a certain amount of time has passed, some 60 to 90 days depending on your payment method. This makes the life-time license effectively non-refundable for most of its life-time, so best to avoid unnecessary commitment.
:idea: Please read the FAQ and How to Request Help.
deadeye
Posts: 2
Joined: 26 Oct 2020, 19:52

Re: [FAQ] How to request a refund?

Post by deadeye »

Ok, I'll try it out for a year first instead then.
Thanks!
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