[FAQ] How do I activate my license?

Any questions? Need some help?
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rednoah
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[FAQ] How do I activate my license?

Post by rednoah » 14 Aug 2018, 07:21

How do I receive my license file?

After purchasing FileBot via Paddle, you will receive 2 emails. The first email from [email protected] is your payment and license confirmation. The second email from [email protected] will contain your license file (e.g. T1000.psm) as attachment.


:idea: If you did not receive 2 emails, please check your Spam folder. If you're using a Desktop application to receive Email via POP3 or IMAP, please check the Spam / Junk mail folder via the web interface as well.


:idea: If you have received no email at all then you have likely mistyped your email address or your mail server is rejecting emails. In this case, please PM me your name and @gmail.com address, so I can manually resend your license.


1. Paddle Payment & License Confirmation:

Image


2. FileBot License File:

Image


:!: Microsoft email accounts (e.g. @hotmail.com, @outlook.com, etc) are notorious for blocking emails. Contact us if you did not receive your license file, and consider using @gmail.com for important email in the future.

Email providers that are known to silently block emails (or simply fail to receive email due to bad mail server configuration) from [email protected] without telling you:
  • hotmail.com
  • comcast.com
  • gmax-topmail.de
  • iinet.net.au
  • worldonline.co.za
:!: Avoid these email providers at all costs! Use reliably services such as Gmail instead!



How do I install my license file?

Option 1:

You can activate your license by double-clicking on the license file or right-clicking the license file and opening it with FileBot.

Image


Option 2:

If you've already started using FileBot, then you can also activate the license from within the app when prompted:

Image


Option 3:

If you are using the command-line, then you can install your license with the filebot --license *.psm command:

Code: Select all

filebot --license *.psm
:idea: Please read the FAQ and How to Request Help.

princerufus
Posts: 1
Joined: 14 Oct 2018, 09:08

Re: [FAQ] How do I activate my license?

Post by princerufus » 14 Oct 2018, 09:12

I have not received my licence file - can you please send them through again.
Thanks

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 14 Oct 2018, 10:10

Please PM me your name and @gmail.com address, so I can manually resend your license.
:idea: Please read the FAQ and How to Request Help.

water
Posts: 1
Joined: 17 Oct 2018, 16:21

Re: [FAQ] How do I activate my license?

Post by water » 17 Oct 2018, 16:27

had a nuclear moment and wiped the Mac in a temper , I am now realising I have lost my licence how can I get a new one?

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 18 Oct 2018, 01:38

Please PM me your name and email address and order number, so I can manually find & resend your license. You can also probably find it in your email archive, unless you deleted it.
:idea: Please read the FAQ and How to Request Help.

Antstorm
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Joined: 22 Oct 2018, 11:06

Re: [FAQ] How do I activate my license?

Post by Antstorm » 22 Oct 2018, 11:09

Ive just noticed only after buying my license that iinet which is my service provider is on your list for licenses not being sent , what do i do , i just purchased a license , got sent two emails , one receipt and one with a license number but no file for me to download , i have PM'ed you my Gmail account
thanks Ant

deathmelon
Posts: 1
Joined: 23 Oct 2018, 11:06

Re: [FAQ] How do I activate my license?

Post by deathmelon » 23 Oct 2018, 11:13

I need to post before I can send a PM :)

smredford
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Joined: 26 Oct 2018, 18:44

Re: [FAQ] How do I activate my license?

Post by smredford » 26 Oct 2018, 18:47

posted

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mata7
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Joined: 03 Nov 2018, 01:58

Re: [FAQ] How do I activate my license?

Post by mata7 » 03 Nov 2018, 02:06

i also need to post before I can send a PM

skoobysnax23
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Joined: 05 Nov 2018, 11:40

Re: [FAQ] How do I activate my license?

Post by skoobysnax23 » 05 Nov 2018, 11:43

I need to post before PM sent

brokenwu
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Joined: 05 Jan 2018, 19:30

Re: [FAQ] How do I activate my license?

Post by brokenwu » 09 Nov 2018, 20:04

I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 09 Nov 2018, 20:18

brokenwu wrote:
09 Nov 2018, 20:04
I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?
Unfortunately, no. For Linux / Docker, you'll need a universal license which is only available via direct purchase (i.e not the Store).

Please PM me with name + gmail so we can figure something out.

I suggest a free 1 year FileBot license in exchange for a donation to some EU based open source project (i.e. VLC, MediaInfo, etc) of your choice.
:idea: Please read the FAQ and How to Request Help.

dansalcedo
Posts: 2
Joined: 16 Nov 2018, 18:00

Re: [FAQ] How do I activate my license?

Post by dansalcedo » 16 Nov 2018, 18:10

Hi,

Just purchased a 1 year license. When I go to activate either by opening license with Filebot or within Filebot I get the same error.

Here is the message I get:

License Error: C:\Users\danth\AppData\Roaming\FileBot\license.txt

Both the license file and text file are 1kb

Thanks for your help.

Dan

dansalcedo
Posts: 2
Joined: 16 Nov 2018, 18:00

Re: [FAQ] How do I activate my license?

Post by dansalcedo » 16 Nov 2018, 23:33

Figured it out. My license.txt file was set as read only. Changed that and activated.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 17 Nov 2018, 05:48

FileBot requires write permissions to it’s own app data folder, otherwise lots and lots of things will break.

Do you have any ideas why the app data folder permissions might be read-only? This should never happen.
:idea: Please read the FAQ and How to Request Help.

ahabsito
Posts: 1
Joined: 17 Nov 2018, 18:32

Re: [FAQ] How do I activate my license?

Post by ahabsito » 17 Nov 2018, 18:44

Hi,

I bought Filebot in the Windows Store, can I use the same license for my NAS? I missed the email with the license file.

Thanks,
Jean

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 17 Nov 2018, 21:03

ahabsito wrote:
17 Nov 2018, 18:44
I bought Filebot in the Windows Store, can I use the same license for my NAS? I missed the email with the license file.
You'll need a universal license to run FileBot on your Linux NAS:
viewtopic.php?f=9&t=6265

A Microsoft Store purchase does not enable you to run FileBot on platforms not supported by the Microsoft Store.

You may request a 1 year complimentary universal license though, which is a completely separate license system from the Microsoft Store:
viewtopic.php?f=8&t=6081
:idea: Please read the FAQ and How to Request Help.

jezpakani
Posts: 1
Joined: 17 Nov 2018, 21:57

Re: [FAQ] How do I activate my license?

Post by jezpakani » 17 Nov 2018, 22:01

Posting so I can PM.

TopDownDriver
Posts: 1
Joined: 25 Nov 2018, 17:54

Re: [FAQ] How do I activate my license?

Post by TopDownDriver » 25 Nov 2018, 17:58

No license came through.

Can you resend in a ZIP file. Only way I can get an attachment.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 25 Nov 2018, 18:58

TopDownDriver wrote:
25 Nov 2018, 17:58
No license came through.

Can you resend in a ZIP file. Only way I can get an attachment.
I'm happy to resend to your gmail address, which is known to always work.
:idea: Please read the FAQ and How to Request Help.

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