[FAQ] How do I activate my license?

Any questions? Need some help?
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Ghainor
Posts: 1
Joined: 06 Feb 2020, 15:42

Re: [FAQ] How do I activate my license?

Post by Ghainor » 06 Feb 2020, 15:45

Hello

Posting for PM for I have not received emails.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 06 Feb 2020, 18:27

Your license email was delivered successfully to your correct Gmail address according to our mail server logs at 06.02.2020 15:30 UTC. Please check your Spam folder if you can't find it right away.
:idea: Please read the FAQ and How to Request Help.

arbrilau
Posts: 1
Joined: 12 Feb 2020, 13:07

Re: [FAQ] How do I activate my license?

Post by arbrilau » 12 Feb 2020, 13:13

Hello
posting for pm because i lost my license

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 12 Feb 2020, 13:56

There's no licenses for your name or email address. Please contact Paddle so they can help you look up your order number.
https://www.filebot.net/activate.html
:idea: Please read the FAQ and How to Request Help.

smithandahalf
Posts: 1
Joined: 23 Feb 2020, 19:32

Re: [FAQ] How do I activate my license?

Post by smithandahalf » 23 Feb 2020, 19:41

I can't send a PM due to being a new account... but I would like a complimentary license since I purchased with MAS.

brmcdonald68s
Posts: 1
Joined: 25 Feb 2020, 16:10

Re: [FAQ] How do I activate my license?

Post by brmcdonald68s » 25 Feb 2020, 16:19

Aug 2019 'FileBot License (Order P9132279) my yahoo found the last time I recieved it but I must have deleted it but I cant find the actual key in my email anyway to have it re-emailed to me?

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 25 Feb 2020, 16:47

brmcdonald68s wrote:
25 Feb 2020, 16:19
Aug 2019 'FileBot License (Order P9132279) my yahoo found the last time I recieved it but I must have deleted it but I cant find the actual key in my email anyway to have it re-emailed to me?
Yes. Please PM me your Name + Gmail address. Gmail because Gmail users are less likely to loose their emails. ;)
:idea: Please read the FAQ and How to Request Help.

ncc1701vash
Posts: 1
Joined: 02 Mar 2020, 17:07

Re: [FAQ] How do I activate my license?

Post by ncc1701vash » 02 Mar 2020, 17:11

will PM for a resend, thank you

BillThyCat
Posts: 2
Joined: 03 Mar 2020, 15:39

Re: [FAQ] How do I activate my license?

Post by BillThyCat » 03 Mar 2020, 15:52

I just ordered a 1 year license and no matter how I try to license it, paste, pick from file explorer, double click on the .pdm file or call it from command line, it fails.

Mostly tells me License Error : Null, but have seen a few other messages.

Let me know who to PM and I will send over proof of purchase info.

Thanks,

BTC

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 03 Mar 2020, 16:34

BillThyCat wrote:
03 Mar 2020, 15:52
Mostly tells me License Error : Null, but have seen a few other messages.
Please PM me your license information. If you get an error, then you click on the error to copy the error message to the clipboard. Please paste all the errors you see as well.
:idea: Please read the FAQ and How to Request Help.

BillThyCat
Posts: 2
Joined: 03 Mar 2020, 15:39

Re: [FAQ] How do I activate my license?

Post by BillThyCat » 03 Mar 2020, 18:08

Actually I had one more email trapped in my spam and it was the one that contained the actual attachment. I had tried to copy and paste from the email that just had the key printed on it and tried saving that to a text file. Once I saved the attachment after releasing it then it activated just fine. Very strange. Oh well, it's activated now. Thanks for following up with me.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 04 Mar 2020, 04:30

BillThyCat wrote:
03 Mar 2020, 18:08
Actually I had one more email trapped in my spam and it was the one that contained the actual attachment. I had tried to copy and paste from the email that just had the key printed on it and tried saving that to a text file. Once I saved the attachment after releasing it then it activated just fine. Very strange. Oh well, it's activated now. Thanks for following up with me.
I see. Most likely a copy & paste issue. Extra spaces or newlines or some other extra characters sneaking in and breaking the digital signature. If you compare the plain text in the *.psm file with the one in your homemade license key file, then you can find out what was different. Just in case you're curious about the source of the original issue. ;)
:idea: Please read the FAQ and How to Request Help.

alvaromaaraujo
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Joined: 15 Mar 2020, 04:22

Re: [FAQ] How do I activate my license?

Post by alvaromaaraujo » 15 Mar 2020, 04:33

Hey there! I bought a filebot license a while ago and I just recently got a new Mac. I checked my emails for the license but I couldn't find one. Could you please help me?

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 15 Mar 2020, 05:07

rednoah wrote:
14 Aug 2018, 07:21
If you want to recover a lost license key, please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order and resend your license confirmation.
Please contact Paddle if you can't find your license and don't know your order number:
https://paddle.net/charge
:idea: Please read the FAQ and How to Request Help.

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