[FAQ] How do I activate my license?

[rednoah]

Activating this program is a joke, its maybe easy if you can follow there how to. But with no email attachment to copy or spot to paste the key I am starting to think this is a scam i fell for.

I've resent your licence file:

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09.02.2019 03:13	Delivered: [email protected] → [email protected] 'FileBot License (Order P6943319)' Server response: 250 OK

Note that your license file has successfully been sent to your hotmail address, and was accepted successfully by hotmail, so I know that you've got it, so if you can't find it, then you may want to read up on how to find the spam / junk mail folder in your favorite email service:

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08.02.2019 16:37	Delivered: [email protected] → [email protected] 'FileBot License (Order P6943319)' Server response: 250 OK

[Unbeliever]

Bought Filebot in Microsoft Store. Very happy for the program!!
Did receive order and receipt (MS order nr 3150199303). Have been using it since then (2018-08-11) but after a recent Win reinstall I cannot license Filebot anymore. Cannot remember how I did it the first time since I have no email with a license file...

What should I do?

[rednoah]

Bought Filebot in Microsoft Store. Very happy for the program!!
Did receive order and receipt (MS order nr 3150199303). Have been using it since then (2018-08-11) but after a recent Win reinstall I cannot license Filebot anymore. Cannot remember how I did it the first time since I have no email with a license file...

What should I do?

You have purchased FileBot on the Windows Store, which means it's completely unrelated to this particular thread, which is about the standalone license system.

If you have trouble with the Windows Store, then it's best to contact Microsoft Support. In general, if you have purchased FileBot on the Windows Store, then you don't have a separate license file, but you can always reinstall via the Store as long as you log in with the same Microsoft account. It works like any other digital purchase on iOS / Android / Steam / etc.

[Unbeliever]

Ahh, of course!

Thnx!

[aziesmer]

Posting to PM

[Moebius]

Having trouble finding PM.... will keep looking.

[Splash]

No license receive, i PM you thanks you!
Sorry for my english i'm french!

[rednoah]

You have mistyped your email address. It's @gmail.com and not @mail.com probably.

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Failed: [email protected] → [email protected] 'FileBot License (Order P6998508)' Server response: 550 Requested action not taken: mailbox unavailable

[LordCrumb]

Posting so I can send a PM.

[Alfke]

Activated on Windows ok.

For Linux, I got this error:

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(process:18308): dconf-CRITICAL **: 10:58:59.632: unable to create directory '/run/user/0/dconf': Permission denied.  dconf will not work properly.
FileBot License *edited* (Valid-Until: 2069-02-26) has been activated successfully.

Everything is working. Can I ignore the error or do I need to re-run the command line as root?

[rednoah]

1.
Looks fine to me. You probably don't want to run anything as root, unless absolutely necessary. Running FileBot as root is never necessary.


2.
Some random Linux warning message. Since it says user/0 I reckon it's wanting to do stuff as root, but no idea. You can Google dconf if you want to know what dconf does:

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(process:18308): dconf-CRITICAL **: 10:58:59.632: unable to create directory '/run/user/0/dconf': Permission denied. dconf will not work properly.

As far as FileBot is concerned, FileBot activated successfully:

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FileBot License *edited* (Valid-Until: 2069-02-26) has been activated successfully.

[bigstotty]

Hi
I got my license email through but it was just text so I tried creating a text file called FileBot_License_PX7166424.psm and then using cli but get a error

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[email protected]:~$ filebot -script fn:sysinfo
FileBot 4.8.2 (r5789)
JNA Native: 5.2.2
MediaInfo: 0.7.93
Apache Commons VFS: [zip, rar]
FFprobe: 3.3.7
Chromaprint: 1.4.3
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2019-02-26 (r552)
Groovy: 2.5.1
JRE: Java(TM) SE Runtime Environment 1.8.0_201
JVM: 32-bit Java HotSpot(TM) Client VM
CPU/MEM: 2 Core / 243 MB Max Memory / 15 MB Used Memory
OS: Linux (arm)
HW: Linux xxxxxx 3.10.105 #23824 SMP Tue Feb 12 16:48:50 CST 2019 armv7l GNU/Linux synology_armada38x_rs816
DATA: /volume1/@appstore/filebot/data/admin
Package: SPK
License: UNREGISTERED
Done ヾ(＠⌒ー⌒＠)ノ

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[email protected]:~$ filebot --license /volume1/homes/admin/FileBot_License_PX7166424.psm
License Error: Bad Signature

It's a synology rs816 email pm'd

[rednoah]

You will find your license in text-file form in your mail box. Possibly in your spam folder if you can't find it right away.

[bigstotty]

No text file just the text in the email message itself

[bigstotty]

Sorry ignore me it was attached to the other email as a file.......

.....feel kinda stupid now

[rednoah]

Yep. The first email is from the Paddle checkout, and the second one is directly from our license system.

Both contain the same information though.

Out of curiousity, did you figure out how your copy & pasted license file is different from the working one in the email attachment?

[moblaw]

Also posting since I've somehow lost my license key from my inbox. Still have my paypal invoice.
Can rednoah or someone else help me with that?

[rednoah]

Please contact Paddle with your email / name / PayPal invoice so they can look up your order number. Once I have your order number, then I can find and resend the license file.

[ydoc88]

i haven't received my license for one year. how do i pm you?

[rednoah]

PM message are enabled once you have 1 public post or more.

NOTE: It's @gmail.com and not @gamil.com. I've resent your license to your correct email address. Please absolutely make sure to type your email address correctly when making an online purchase. Best to use copy & paste to copy your email address, if your browser doesn't already suggest it.

[crack1986]

I need resend me the license

[iconly1]

it wont let me pm you. i bought on microsoft and need a key for my gui

[rednoah]

If you have purchased FileBot on the Microsoft Store, then you can install it via the Microsoft Store. No universal license key required.
viewtopic.php?f=9&t=6265

[Geir]

Hi! My license file suddenly stopped working (bought in dec 2018, running version 4.8.2). Have tried to apply the license file both on start (by doubleclicking) and while doing a rename.

[rednoah]

What does the error message say when it's not working?

Have you tried the latest release?