Bug Report

[matt_kcd]

Hello,

First thank you for the great application and I apologise if this has been previously covered.

I have been encountering a problem since the last few updates where I am having an issue with episodes picking up the correct season number and for 2 of the db's not sometimes not showing the season number at all...

Using TVDB or TVRage when trying to match episodes, I get this result (when I have the format set to show SxxExx:

Screen Shot 2014-07-21 at 11.09.51 am.png

However, it appears to work fine if I use the Serial Junkie db:

Screen Shot 2014-07-21 at 11.28.06 am.png

Prior to this issue occurring I would almost exclusively use the TVRage or TVDB dbs as they appear to be updated more regularly and contain more tv shows. I'm using the Mac version via the GUI on OSX 10.9.4

Thanks

[rednoah]

Works fine here. The season field probably wasn't available at the time.

Check Episodes panel and see what Episode data we got. If it's different from what is in TheTVDB then you can try a clear-cache or just wait 2 days.

[matt_kcd]

It's been happening for the last month or so.

could it be some kind of preferences hangover from one of the older versions stuffing things up?

As I said, it worked fine for me until I updated a couple of updates ago.

[rednoah]

I have never seen this issue and I can't reproduce it here. FileBot works fine, but the response of TheTVDB can change over time.

Again... have you checked Episodes panel to see what data FileBot is working with? Have you tried -clear-cache and does that make any difference?

[matt_kcd]

Screen Shot 2014-07-21 at 2.25.20 pm.png

I checked the episodes panel and as you can see it is getting the correct info from TVDB but just seems to not be applying it correctly?

[rednoah]

What's your format?

This works perfectly fine:

Code: Select all

{n} - {s00e00} - {t}

And if you wanna inspect the info object you can do:

Code: Select all

{json}

The screenshot above shows that either A the info object doesn't have season data, or B your format is wrong. The second screenshot tells me it can't be A.

It's working for everyone else so you need to figure out what's different on your machine.

[matt_kcd]

Screen Shot 2014-07-21 at 6.45.10 pm.png

Thats the format.

It works with the SerialJunkie db...just not the others.

[rednoah]

Now go back to your first screenshot and double click the Episode that has been formatted incorrectly. And see what it shows you. And better try {json} as well so we really see what data is available.

[matt_kcd]

Screen Shot 2014-07-24 at 2.13.08 pm.png

I have even tried a fresh install of fb - using app zapper to delete the previous version and I am still getting the same issue.

What is {json}?

[rednoah]

1.
Use {json} as format and find out.

2.
Though from the screenshot above I can already see that {s} is not defined.

3.
I'm pretty sure you set Preferred Episode Order to Absolute Order at some point and forgot about it. If you want SxE you need to set it to Airdate Order or DVD Order.

[matt_kcd]

Hi again,

1 I used {json} as the format and when I use the 2 db's that I am having issues it says that the season is undefined. however with serial junkie it seems to handle it fine.

2. not sure what you mean? I cut and pasted the syntax directly from your website

3. checked and all db's are set to air date order.

Any more suggestions?

[rednoah]

1.
You could try another computer.

2.
What you describe means that you get different data back from TheTVDB from pretty much everyone else. Unlikely. But it'd check with Fiddler to see the HTTP response and manual confirm that you do in fact get sent back the right data.

3.
Have you tried filebot -clear-cache (from command-line) yet?

4.
While you're at it. Run this and send me the output:

Code: Select all

filebot -clear-cache

Code: Select all

filebot -list --db thetvdb --q "matador 2014"