Attached is screenshot of what appears, I can see a window in my window preview but It will not let me maximise the window.
I have tried launching the other executables in the program files folder for the is application however it does not appear to make any difference.
I am currently using the latest version of Java.
Any ideas as to how I can fix this? I have tried to uninstall the software however upon re-install the issue still persists.

Edit: running windows server 2012 R2 64bit, 16GB RAM.