License Activation Questions and Answers

ilatimer · Post by **ilatimer** » 11 Apr 2019, 20:56

Hi,
I have got a Windows store License but I would prefer just the normal license. Is there anyway to convert it?

Cheers

Post by **rednoah** » 12 Apr 2019, 08:44

No, a Microsoft Store purchase does not include a universal license.

You may request a free 1 year complimentary universal license:

viewtopic.php?f=8&t=9517

friggy · Post by **friggy** » 14 Apr 2019, 19:19

Posting so I can PM.

linkboy · Post by **linkboy** » 16 Apr 2019, 03:37

Posting since I'm a moron and deleted the email with my license file.

speshals · Post by **speshals** » 19 Apr 2019, 05:11

I need to participate in more discussions to send you a PM.

Post by **rednoah** » 19 Apr 2019, 07:16

speshals wrote: ↑19 Apr 2019, 05:11 I need to participate in more discussions to send you a PM.

Re-sent to your new email address.

rameshv · Post by **rameshv** » 19 Apr 2019, 07:19

need to post before I can PM info for license

Post by **rednoah** » 19 Apr 2019, 08:18

Note that this thread applies only to users who have purchased a universal license via Paddle from our website direction, but NOT to users who have purchased from the Microsoft Store or Mac App Store:

viewtopic.php?f=8&t=9517

jiuyouwang · Post by **jiuyouwang** » 20 Apr 2019, 13:20

post for pm

carlosmoreira · Post by **carlosmoreira** » 05 May 2019, 05:38

Hello, I tried to activate my license today but I got these error messages:

Code: Select all

Activate License P***
Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
Activate License P***
Fetch failed: Try again in 10 seconds (1 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
Activate License P***
Fetch failed: https://license.filebot.net/verify/P***
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        at net.filebot.web.WebRequest.post(WebRequest.java:198)
        at net.filebot.License.lambda$verifyLicense$4(License.java:149)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.License.verifyLicense(License.java:150)
        at net.filebot.License.parseLicenseText(License.java:109)
        at net.filebot.License.importLicense(License.java:180)
        at net.filebot.Settings.configureLicense(Settings.java:163)
        at net.filebot.Main.main(Main.java:127)
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 14 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 14 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 14 more

License Error: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed

What should I do?

Post by **rednoah** » 05 May 2019, 06:24

1.

Code: Select all

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed

This error message indicates a generic SSL network issue on your machine. Probably nothing you can do about. Maybe it'll just work again tomorrow.

2.
Please run filebot -script fn:sysinfo and post the output.

fbnsfo · Post by **fbnsfo** » 06 May 2019, 00:28

Must post to PM, for license notification resend.

carlosmoreira · Post by **carlosmoreira** » 11 May 2019, 23:52

rednoah wrote: ↑05 May 2019, 06:24 1.
Code: Select all
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
This error message indicates a generic SSL network issue on your machine. Probably nothing you can do about. Maybe it'll just work again tomorrow.

2.
Please run filebot -script fn:sysinfo and post the output.

Code: Select all

$ filebot -script fn:sysinfo
Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.secur
ity.cert.CertPathValidatorException: signature check failed
Fetch failed: Try again in 10 seconds (1 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.secu
rity.cert.CertPathValidatorException: signature check failed
Fetch failed: https://api.filebot.net/v5/script/fn.jar.xz
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature ch
eck failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:142)
        at net.filebot.CachedResource.lambda$fetchIfModified$9(CachedResource.java:215)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.MemoizedResource.get(Resource.java:36)
        at net.filebot.cli.ScriptBundle.getScript(ScriptBundle.java:32)
        at net.filebot.cli.ScriptShell.runScript(ScriptShell.java:74)
        at net.filebot.cli.ArgumentProcessor.runScript(ArgumentProcessor.java:163)
        at net.filebot.cli.ArgumentProcessor.run(ArgumentProcessor.java:37)
        at net.filebot.Main.main(Main.java:132)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: s
ignature check failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:139)
        ... 14 more
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 15 more

sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature ch
eck failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:142)
        at net.filebot.CachedResource.lambda$fetchIfModified$9(CachedResource.java:215)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.MemoizedResource.get(Resource.java:36)
        at net.filebot.cli.ScriptBundle.getScript(ScriptBundle.java:32)
        at net.filebot.cli.ScriptShell.runScript(ScriptShell.java:74)
        at net.filebot.cli.ArgumentProcessor.runScript(ArgumentProcessor.java:163)
        at net.filebot.cli.ArgumentProcessor.run(ArgumentProcessor.java:37)
        at net.filebot.Main.main(Main.java:132)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:139)
        ... 14 more
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 15 more

Error (o_O)

carlosmoreira · Post by **carlosmoreira** » 12 May 2019, 00:08

Just followed what was said here: viewtopic.php?t=3797#p21247
Installed Oracle JDK and it is working now.

Post by **rednoah** » 12 May 2019, 04:45

Installing the latest version of Java could also resolve root certificate issues, especially if your previous Java runtime was extremely outdated.

Vittatus · Post by **Vittatus** » 12 May 2019, 13:13

Hello, I just bought a license a few hours ago but I have not received anything, pay by paypal and the paypal receipt if I received it but the other 2 do not.

thank you

Post by **rednoah** » 12 May 2019, 13:26

Vittatus wrote: ↑12 May 2019, 13:13 I just bought a license a few hours ago but I have not received anything, pay by paypal and the paypal receipt if I received it but the other 2 do not.

Please PM me your name + email if you don't have your Paddle Order number.

rdayen · Post by **rdayen** » 13 May 2019, 10:06

sorry need to post before PM...

Post by **rednoah** » 13 May 2019, 10:30

If you have purchased FileBot on the Microsoft Store or Mac App Store, then you neither have a standalone license, nor can you loose your license. Microsoft / Apple will remember your purchase history in your Microsoft / Apple Account, and so you can just re-install via the Microsoft Store or Mac App Store.

This thread is about the standalone universal license which you'd receive after purchasing FileBot on this website directly, and not via the Microsoft Store or Mac App Store.

Steviewunda · Post by **Steviewunda** » 14 May 2019, 21:22

Hi - I've been trying to use Filebot unsuccessfully and I'm assuming the new version needs to be licensed, but when I try to activate my license I get the following in the log:

Code: Select all

May 15, 2019 8:02:54 AM net.filebot.CacheManager acquireDiskStore
WARNING: Current application revision (r6224) does not match cache revision (r5789): reset cache
May 15, 2019 8:18:11 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 8:18:13 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt
May 15, 2019 8:28:00 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 8:28:03 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep2+a+very+bloody+affair+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep9+the+better+angels+of+our+nature+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep8+war+is+all+hell+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep1+the+cause+1999
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep5+the+universe+of+battle+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep4+simply+murder+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep3+forever+free+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=The+Civil+War+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep7+most+hallowed+ground+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep6+valley+of+the+shadow+of+death+1990
May 15, 2019 9:12:06 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 9:12:08 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt

Steviewunda · Post by **Steviewunda** » 15 May 2019, 01:09

Ignore the previous post please - I think it might have been user error - it appears to be working now

ikhanic76 · Post by **ikhanic76** » 17 May 2019, 01:23

posting so I can send a PM

Post by **rednoah** » 17 May 2019, 03:22

ikhanic76 wrote: ↑17 May 2019, 01:23 posting so I can send a PM

Please contact Paddle Support (Paddle is our Reseller) with your Name and Payment information so they can help you look up your Order Number:
https://paddle.com/support/contact/

I'll need the Order Number to look up your license. I couldn't find it via the email you provided.

HDDriller · Post by **HDDriller** » 27 May 2019, 14:03

Ah, the secret is I have to make a post first.

Chedd88 · Post by **Chedd88** » 07 Jun 2019, 08:00

Hello, new user. I believe I had a typo in my email when I purchased a key. I will PM as per OP

License Activation Questions and Answers

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?

Re: [FAQ] How do I activate my license?