Comments on License Error: Banned due to abuse

Running FileBot from the console, Groovy scripting, shell scripts, etc
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rednoah
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Comments on License Error: Banned due to abuse

Post by rednoah »

Temporarily banned due to odd or excessive license activation statistics:

Code: Select all

P3945836
P4058624
P4125542
P4224859
P4265029
P4265029
P4274199
P4274199
P4347467
P4359791
P4386801
P4436750
P5610179
P5762479
P5838145
P6016379
P6089047
P6089047
P6176410
PX5747340
PX6145606
T1036

Permanently banned due to Paddle payment chargeback:

Code: Select all

PX6782756

:!: If your license is on this list by accident, please message me so we can fix it.
:idea: Please read the FAQ and How to Request Help.
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rednoah
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Re: License Error: Banned due to abuse.

Post by rednoah »

That license is shared between a group of users, yes. But...isn't that permitted? We were 20members in te group.
No. It's not.


Permanently banned due sharing license with many random people on the internet:

Code: Select all

PX5747340
:idea: Please read the FAQ and How to Request Help.
ncap
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Re: License Error: Banned due to abuse

Post by ncap »

hello rednoah, I also got the ban for abuse and I do not buy the license with anyone,
Can you help me?
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

* How are you using FileBot?
* How did you set up automation?
* What's the filebot command you're running?


You've likely been banned because your license is being activated every day or more, likely due to problem with your automated setup:
viewtopic.php?f=4&t=9594


I can re-activate your license once you've fixed the problem on your end, so you don't get auto-banned again right away.
:idea: Please read the FAQ and How to Request Help.
ncap
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Re: License Error: Banned due to abuse

Post by ncap »

my script is released every hour in a nas.

This is the script.

Code: Select all

#!/bin/bash

arch=/tmp/filebot.dt
echo $arch

if [ -f $arch ];then
        echo 'YA SE ESTA EJECUTANDO'
        exit 0
fi

touch $arch

export JAVA_OPTS="-Xmx256m"
export LANG=en_US.UTF-8
export LANGUAGE=en_US.UTF-8
export LC_CTYPE="en_US.UTF-8"

#All movies, TV Shows and 4K

filebot -script fn:amc /volume1/Descargas/ \
--output "/mnt/video" \
-non-strict \
--conflict skip \
--def ignore="Torrents" \
--def --lang es \
--encoding utf8 --log all \
--log-file /var/services/homes/ncap/logs/filebot_torrent.log \
--action keeplink \
--def "movieFormat={fn =~ /4k|4K|2160p|UHD/ ? '/volume1/6Teras/4K' : {genres.contains('Animaci') ? '/volume1/6Teras/Dibujos' : genres.contains('Documental') ? '/volume1/6Teras/Documentales' : '/volume1/6Teras/Peliculas'}}/{n} ({y}) {vf} {s3d}" \
--def "seriesFormat=/volume2/2Teras/Series/{n}/Season {s}/{n}.{s00e00}.{t}.{vf}" \
--def exec="curl 'http://192.168.1.44:8083/api/xxxxxxxxxxxxxxxxxxxxxxxxxxx?cmd=show.refresh&tvdbid={info.id}'"

rm $arch
mikeody85
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Re: License Error: Banned due to abuse

Post by mikeody85 »

Hi rednoah,

noticed my license was banned today, not entirely sure why. AFAIK I'm not running any automation.

cheers.
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

ncap wrote: 17 Feb 2019, 15:49 my script is released every hour in a nas.

This is the script.
I don't see any immediate issue there.

I've reinstated the license in the system on my end. You may need to run filebot -clear-cache once before you can reactivate your license on your end.
:idea: Please read the FAQ and How to Request Help.
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Re: License Error: Banned due to abuse

Post by rednoah »

mikeody85 wrote: 17 Feb 2019, 20:01 noticed my license was banned today, not entirely sure why. AFAIK I'm not running any automation.
The logs show 80 license activation requests (DEB package, so presumably on Linux, from the same IP) between 11 Feb and 13 Feb alone, noticeably 3 activations within seconds, every 10 minutes, on the hour exactly.

There's definitely an automated setup with a scheduler running filebot. That itself is perfectly fine, but it seems that application data / cache / etc is lost between each run, which is a problem in many ways.

(normal usage would show ~1 license activation per month at somewhat random times)
:idea: Please read the FAQ and How to Request Help.
ncap
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Re: License Error: Banned due to abuse

Post by ncap »

rednoah wrote: 18 Feb 2019, 07:06
ncap wrote: 17 Feb 2019, 15:49 my script is released every hour in a nas.

This is the script.
I don't see any immediate issue there.

I've reinstated the license in the system on my end. You may need to run filebot -clear-cache once before you can reactivate your license on your end.
I followed your instructions and it seems to work.
I have activated the license in two users in the nas (root and normal user). Is there a problem if I do it? If so, how can I disassociate the license of one of them?
Is there any limit of use in renaming episodes and / or movies per day?
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

ncap wrote: 18 Feb 2019, 11:13 I have activated the license in two users in the nas (root and normal user). Is there a problem if I do it?
Not at all.

:idea: Although 2 users will have 2 different application data folders and that will result in 2 license activations per month, but that is still very much within reasonable bounds and no problem at all (100+ times per day for many days in a row might get you flagged though).

ncap wrote: 18 Feb 2019, 11:13 Is there any limit of use in renaming episodes and / or movies per day?
There is no limit.

:idea: Although 3rd party websites like AniDB / TheTVDB / TheMovieDB may ban your IP if you spam them with requests. FileBot caches everything with extreme prejudice, so that it'll only talk to the database once a week, even if you use the data thousands of time per second, so that you can't ban yourself accidentally (assuming everything is working correctly, and you're not manually deleting the cache every time).
:idea: Please read the FAQ and How to Request Help.
ncap
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Re: License Error: Banned due to abuse

Post by ncap »

as automated I use it with root user and manually with the user without privileges (in a sporadic way), that's why the activation in two users.

Thanks for everything and my congratulations for the great work behind all this.
ministicraft
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Re: License Error: Banned due to abuse

Post by ministicraft »

Hello, I just discovered that my license was banned (PX6145606), I modified my setup to avoid excessive call
Previously I runned 3 instance in parallels every 20mn with docker and each have its own data folder.
I change it so they all have the same data folder and with a different output
Also i run them only twice a day with the same data folder
Could you please reactivate my license key?
Thank you
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

Yep, got your PM. It should work again now.
:idea: Please read the FAQ and How to Request Help.
spezticle
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Re: License Error: Banned due to abuse

Post by spezticle »

Hey there, I'm on the list...
P4347467

Not exactly sure why. I've moved my system to a new machine. Old one is dead.
I was about to set up the scripts for automation but I'll hold off until i determine what got me banned.
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Re: License Error: Banned due to abuse

Post by rednoah »

:!: P4347467 has 500+ license activations, one every 3 seconds, between the dates of 2019-02-08 and 2019-02-12, every day for about an hour (not sure when, depends on your time zone). A normal rate would be 1 time per month.

:idea: Do you mind sharing your automated setup so we can have a look what's going awry there?

You're most likely doing one of the things listed here, either on purpose or accidentally:
viewtopic.php?f=4&t=9594

:arrow: I'll reinstate your license, but please make sure to fix your setup, so the system doesn't ban you again right away.
:idea: Please read the FAQ and How to Request Help.
spezticle
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Re: License Error: Banned due to abuse

Post by spezticle »

rednoah wrote: 20 Feb 2019, 08:00 :!: P4347467 has 500+ license activations, one every 3 seconds, between the dates of 2019-02-08 and 2019-02-12, every day for about an hour (not sure when, depends on your time zone). A normal rate would be 1 time per month.

:idea: Do you mind sharing your automated setup so we can have a look what's going awry there?

You're most likely doing one of the things listed here, either on purpose or accidentally:
viewtopic.php?f=4&t=9594

:arrow: I'll reinstate your license, but please make sure to fix your setup, so the system doesn't ban you again right away.
Thanks for unbanning.
I had a cronjob that should have ran my script against a media folder once per day.
My old system is gone and am unable to recover everything from it. I do have backups of my filebot call script but it has no automation built into it.

:shock: Upon further investigation, I have discovered it may be a testing server i was learning to script on filebot with. I forgot to uninstall it from that machine. I've done so now. Do you have logs of the IPs? 1 should be my desired server and the second, a shared server for purposes other than filebot, may have been allowed to run unchecked. The IP beginning with 184 is my main server, the IP beginning with 205 is the test server. If the requests were coming from 205... then yeah, that might explain that.
If they were coming from 184, i have further investigating to do, but my CRON jobs are lost to the old system.
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Re: License Error: Banned due to abuse

Post by rednoah »

No worries. Using FileBot on a small number of different machines from different IPs is not a problem. It's the number of activations that's a problem, which indicates that caching is effectively disabled on at least one of your machines, which causes excessive unnecessarily load on the various web services.
:idea: Please read the FAQ and How to Request Help.
toadstool
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Re: License Error: Banned due to abuse

Post by toadstool »

I'm unable to send you a message due to being a noob. I followed the other link provided in your profile. I am trying to integrate my license into Deluge. I get an error message saying, "License Error." Will you let me know how to send my license to you?
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Re: License Error: Banned due to abuse

Post by rednoah »

Now that you have at least 1 message, you can send me a PM. Please PM me name / email / license number so I can have a look.
:idea: Please read the FAQ and How to Request Help.
toadstool
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Re: License Error: Banned due to abuse

Post by toadstool »

rednoah, I tried to send a message to you but it doesn't show up in my sent folder. Not sure if it went through. I wanted you to know that I'm not ignoring your request.
toadstool
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Re: License Error: Banned due to abuse

Post by toadstool »

rednoah, disregard my request for a solution. The license file in AppData/Roaming was set to read-only. Unchecked and it works fine.
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Re: License Error: Banned due to abuse

Post by rednoah »

toadstool wrote: 22 Feb 2019, 01:30 rednoah, disregard my request for a solution. The license file in AppData/Roaming was set to read-only. Unchecked and it works fine.
Yep. That would do it. There should be lots and lots of errors in the log if FileBot can't write to its own app data folder. Please PM me your license number so I can unban you.
:idea: Please read the FAQ and How to Request Help.
kinghrothgar
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Re: License Error: Banned due to abuse

Post by kinghrothgar »

I just realized I'm not persisting the filebot's /config director in my docker container between runs of the script so I believe I got banned because of successive activations.

I can't PM you because my forum account is brand new.
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Re: License Error: Banned due to abuse

Post by rednoah »

rednoah wrote: 29 Dec 2018, 06:21

Code: Select all

-v data:/data
:arrow: https://docs.docker.com/engine/referenc ... ilesystems
Yep, not persisting the application data folder will get you banned. Please PM me (now it'll work) your license information.
:idea: Please read the FAQ and How to Request Help.
Maxim84
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Re: License Error: Banned due to abuse

Post by Maxim84 »

Hello,
I was banned using basically the Windows application.... No scripts.... I don't see how to manage the activation of my license....
Please reactivate license P4436750
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

P4436750 has been activated 150+ times from many different countries on many different operating systems, and has thus been flagged by the automated license activation system.

Most likely, you have either shared your license, or your license has been stolen and then shared on the internet.

:?: Did you purchase your license directly from this website?

:?: Did you share your license with someone on the internet, or did someone share the license with you on the internet?
:idea: Please read the FAQ and How to Request Help.
ElmoOxygen
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Re: License Error: Banned due to abuse

Post by ElmoOxygen »

I've also been banned. I'm running in docker and didn't have /data setup, so that's been fixed now.
P4224859
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

P4224859 has been reinstated.
:idea: Please read the FAQ and How to Request Help.
ElmoOxygen
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Re: License Error: Banned due to abuse

Post by ElmoOxygen »

Thanks!
Maxim84
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Re: License Error: Banned due to abuse

Post by Maxim84 »

Hello
I didn't share my license P4436750 with anyone.
Yes, I bought my license directly on the site.
It is installed on a single PC under WIN X but I use ExpressVPN which can explain the different countries.
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Re: License Error: Banned due to abuse

Post by rednoah »

Maxim84 wrote: 02 Mar 2019, 04:08 It is installed on a single PC under WIN X but I use ExpressVPN which can explain the different countries.
P4436750 is being used for Windows, macOS, Arch Linux, Debian Linux and Synology NAS platform packages:

Code: Select all

AUR DEB DOCKER MSI PKG SPK TAR ZIP

:!: Your license has been shared and copied, either on purpose or accidentally, and so it has been banned. Please PM me for details and further steps.
:idea: Please read the FAQ and How to Request Help.
markisios
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Re: License Error: Banned due to abuse

Post by markisios »

Hello, I'm on the list: P5762479

Can you help me out?

My script runs hourly on the same configuration since day one (September 2018) and I recently found out that it is banned. I've changed it to once per day if that was the matter. I cannot understand the conflict. Thanks in advance.
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Re: License Error: Banned due to abuse

Post by rednoah »

Please check the list of things not to do, and see if you're doing something along those lines:
viewtopic.php?f=4&t=9594

Running FileBot once per day or every second doesn't matter, as long as you don't delete the application data folder in between runs.

:arrow: Once you've identified and fixed the problem, I can re-instate your license number.
:idea: Please read the FAQ and How to Request Help.
aalive
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Re: License Error: Banned due to abuse

Post by aalive »

Hi I just found my license is banned due to use clear cache function every two hours. I cannot send PM to you since I have no activity on this board. How can I request to unban my license?
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Re: License Error: Banned due to abuse

Post by rednoah »

P7060103 has been unbanned. Just run filebot --license FileBot_License_P7060103.psm (ideally with the latest FileBot 4.8.5) once again and it should work again.
:idea: Please read the FAQ and How to Request Help.
aalive
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Re: License Error: Banned due to abuse

Post by aalive »

rednoah wrote: 23 Apr 2019, 13:37 P7060103 has been unbanned. Just run filebot --license FileBot_License_P7060103.psm (ideally with the latest FileBot 4.8.5) once again and it should work again.
Upgrade to 4.8.5 and the license reactivated successfully. Thanks a lot!
plexbox
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Re: License Error: Banned due to abuse

Post by plexbox »

Code: Select all

P4241619 receiving LicenseError: Banned due to abuse
Filebot is called by cronjob every 5 minutes, but I've been running it this way for months. I've activated the license perhaps 6 times over the past year as I rebuild the system.
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Re: License Error: Banned due to abuse

Post by rednoah »

:!: The logs show 100+ license activations in the last 30 days.

You will find a log entry such as this for each license activation:

Code: Select all

Activate License P4241619
If you see this log message for every single run, then you're doing something wrong, probably something akin to what's outlined here:
viewtopic.php?f=4&t=9594


:arrow: Please fix the underlying problem on your end so I can re-enable your license on my end.
:idea: Please read the FAQ and How to Request Help.
plexbox
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Re: License Error: Banned due to abuse

Post by plexbox »

Okay I'm looking into it

But this is how I'm calling filebot and I'm not seeing any red flags

Code: Select all

filebot -script fn:amc --output /media/plexdrive --action move -non-strict /media/plexdrive/unsorted/ --log-file /media/plexdrive/amc.log --def excludeList=/media/plexdrive/amc.txt exec="chmod -R 777 '{output}/'" clean=y
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Re: License Error: Banned due to abuse

Post by rednoah »

The command is fine. The problem is unrelated to FileBot itself, and cannot be fixed by making changes to FileBot or filebot calls. So I can't help you fix the problem, but I can give you tips to maybe figure it out.

If your license has been banned, that that would indicate that the application data folder is deleted before or after each run:

Code: Select all

DATA: /home/<user>/snap/filebot/24/data
:!: Since you're using cron, the application context (e.g. user, home, etc) is likely completely different, and not the same as running commands in your own shell.

:!: If you're running snap within cron, unexpected things might happen. Regardless, FileBot requires its application data folder to be persistent, and not deleted before or after each run.
:idea: Please read the FAQ and How to Request Help.
plexbox
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Re: License Error: Banned due to abuse

Post by plexbox »

Got it, thanks for the advice.

I see these activation attempts started April 19.

Will post back once I have more info.

Thanks
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Re: License Error: Banned due to abuse

Post by rednoah »

I've just reinstated P4241619 so you can play with it and see what's going on. Just keep a watch out for these Activate License log messages and make sure they don't appear for each successive run.
:idea: Please read the FAQ and How to Request Help.
plexbox
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Re: License Error: Banned due to abuse

Post by plexbox »

Thanks,

I've had a play with the application directory permissions. Will monitor.

Thanks for the prompt replies, much appreciated.
plexbox
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Re: License Error: Banned due to abuse

Post by plexbox »

Seems to be fixed now, no more 'Activate License' messages.

For anyone else who runs into similar issue all I did was give the /home/<user>/snap/filebot/ directory WRX permissions for all users.

Wouldn't advise it if you're security conscious but for my purposes it's fine.
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Auto-Ban List of June

Post by rednoah »

Code: Select all

P5548530    4042 activations between 05-16 and 05-31
PX4417147   1272 activations between 05-14 and 05-30
P7015608    1214 activations between 05-14 and 06-10
PX5853842    183 activations between 05-22 and 06-11
PX4420907    117 activations between 05-22 and 05-31
P3986568      88 activations between 05-16 and 06-11
PX7096420     40 activations between 05-14 and 06-12
P6992216      37 activations between 05-14 and 06-11
P4093665      33 activations between 05-14 and 06-13
P4322897      25 activations between 05-15 and 06-10
:idea: Please read the FAQ and How to Request Help.
DubstepNinja
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Re: License Error: Banned due to abuse

Post by DubstepNinja »

Hi I'm on the last list PX5853842
not sure why My script is calling so many activations, I can post it here?
I'm running it in a freenas jail
application data is a persistent location
I was running it on a dedicated server which is now gone.

Code: Select all

# to run use - screen -DmS filebot /home/dubstepninja/.filebot/autosort.sh

while true; do
echo "filebot Tv start less than 7 days"
/media/filebot/filebot.sh  -script fn:amc --output "/media/Tv" "/media/UnsortedTv" --log-file "/media/filebot/amc1.log" --action copy --conflict override -non-strict --def music=y artwork=y --def clean=y --def unsorted=y --def 
excludeList="/media/filebot/amc.txt" seriesFormat="/media/Tv/{n}/Season {s}/{s00e00} - {t}"
echo "Filebot tv complete"
echo "filebot Movie start"
/media/filebot/filebot.sh  -script fn:amc --output "/media/Movie" "/media/UnsortedMovie" --log-file "/media/filebot/amc.log" --action copy --conflict override -non-strict --def music=y artwork=y --def clean=y --def unsorted=y --def excludeList="/media/filebot/amc.txt"
echo "Filebot Movies complete"
#echo "Start edit amc for Xxx"
#/home/dubstepninja/.config/.filebot/filebot.sh -script fn:amc "/home/dubstepninja/Media/XXX" --output "/home/dubstepninja/Sync/Xxx/Movies" --def excludeList=/home/dubstepninja/Sync/Xxx/Xxx.txt --def unsorted=y --def ut_label=other --def clean=y
#echo "unrar Xxx Complete" 
find /home/dubstepninja/Sync/ -name .message -exec rm -f {} \;
echo "found and removed all '.message' from /sync/" 
echo "deleting empty folders"
find /home/dubstepninja/. -type d -empty -delete
echo "finshed deleting empty folders"
echo "sleep 500 seconds" 
sleep 500
echo "sleep 300 seconds"
sleep 300
done


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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

I've unbanned PX5853842 for now so you can test and fix your setup.

Please read (6.) on how to check and confirm that your setup is working correctly:
viewtopic.php?f=4&t=9594
:idea: Please read the FAQ and How to Request Help.
DubstepNinja
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Re: License Error: Banned due to abuse

Post by DubstepNinja »

thank you, ill keep an eye on it,
hexc
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Re: License Error: Banned due to abuse

Post by hexc »

Can you please unban - PX4420907
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

PX4420907 has been unbanned, so you can run a few tests and fix your setup.

:!: Note that you need to fix your setup on your end, as described in this thread, as to not get auto-banned again right away.
:idea: Please read the FAQ and How to Request Help.
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

Code: Select all

P6354964   31519 activations between 06-04 and 06-29
P4060954   13830 activations between 06-06 and 07-01
P7015608    3737 activations between 06-06 and 07-01
P7783954     923 activations between 06-14 and 07-03
P4125242     782 activations between 06-22 and 06-29
P8461367     635 activations between 06-30 and 07-02
PX5853842    182 activations between 06-04 and 06-26
P7609080      93 activations between 06-07 and 06-22
P6332261      47 activations between 06-11 and 06-29
P3986568      45 activations between 06-03 and 07-03
P7073986      43 activations between 06-13 and 07-02
:idea: Please read the FAQ and How to Request Help.
biguntroll
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Re: License Error: Banned due to abuse

Post by biguntroll »

Can you please unban - P6332261. I believe Belvedere was causing the issue.
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

P6332261 has been unbanned.
:idea: Please read the FAQ and How to Request Help.
jono
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Re: License Error: Banned due to abuse

Post by jono »

Hello, please can you unban P8461367. My docker container was configured to activate the license on start which I have now changed to do so only if unactivated. Thanks.
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

P8461367 has been unbanned. Please keep an eye on the logs to make sure things are working correctly.

The official docker images can serve as inspiration:
https://hub.docker.com/r/rednoah/filebot/
:idea: Please read the FAQ and How to Request Help.
forcedk
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Re: License Error: Banned due to abuse

Post by forcedk »

Can u Uban : P7609080

Been testing alot of setups finaly got then one wokring for me...
CaptainEpix
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Re: License Error: Banned due to abuse

Post by CaptainEpix »

Just making a post so I can send a PM. Also had this happen to me, not sure why.
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Re: License Error: Banned due to abuse

Post by rednoah »

Unbanned P7609080
:idea: Please read the FAQ and How to Request Help.
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Re: License Error: Banned due to abuse

Post by rednoah »

CaptainEpix wrote: 04 Jul 2019, 18:15 Just making a post so I can send a PM. Also had this happen to me, not sure why.
The OP explains in detail what's not working correctly (i.e. application state is lost) and likely culprits. It's gonna be something along those lines.

:arrow: viewtopic.php?f=4&t=9594

You have more than 10000 license activations accounting for more license activations than almost all other users combined, so something is definitely off. :lol:

Please find a fix the problem first. And then I can re-activate your license.
:idea: Please read the FAQ and How to Request Help.
zatuz
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Re: License Error: Banned due to abuse

Post by zatuz »

Hi good day,
Trying ti use the licence p6354963
They mention that is bloqued,
I didnt know that can ve bloqued until instart yo read this hereb,
I use filebot whit Docker (jlesrage/filebot), whit the Google cloud as aprendizage metod.
I have problem whit the vps almacenament trying to solve it i unmount the containers
I guess if can that make the problem
PD can somebody giveme a link to learn how to use the filebot licence?
#################################################################################333
No soy tan bueno en ingles espero y me puedan apoyar tanto con la licencia que en unos meses se me vence,
hola muy buen día,
disculpen intentando usar la licencia P6354964
me menciona que esta bloqueada, no sabia que se podía llegar a bloquear
asta que empece a leer sobre el problema aquí, utilizo filebot mediante docker (jlesage/filebot)
con los vps de google cloud como método de aprendizaje.
ase poco tuve problemas con el almacenamiento en el vps, para intentar solucionarlo montaba y desmontaba los contenedores
nose si eso llego a afectar
PD, me podrían decir o dar algún link para aprender bien sobre como funciona la licencia con filebot
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

:!: Your license has been activated 31527 times. 2-3 times would be normal.

e.g.

Code: Select all

06-29 08:08:44	P6354964	US
06-29 08:08:57	P6354964	US
06-29 08:09:10	P6354964	US
06-29 08:09:23	P6354964	US
06-29 08:09:37	P6354964	US
06-29 08:09:50	P6354964	US
06-29 08:10:04	P6354964	US
06-29 08:10:17	P6354964	US
06-29 08:10:30	P6354964	US
06-29 08:10:43	P6354964	US
06-29 08:10:56	P6354964	US
06-29 08:11:09	P6354964	US
06-29 08:11:23	P6354964	US
06-29 08:11:35	P6354964	US
06-29 08:11:49	P6354964	US
06-29 08:12:02	P6354964	US
06-29 08:12:20	P6354964	US
06-29 08:12:33	P6354964	US
06-29 08:12:46	P6354964	US
06-29 08:12:59	P6354964	US
You'll need to fix the issue on your end, as described in this post:
viewtopic.php?f=4&t=9594

If your docker container is stateless, then it's gonna be as if FileBot is running for the first time every time, which leads to heavy abuse of online resources since it effectively disables all local caching:
https://hub.docker.com/r/rednoah/filebot/

Once you have identified and fixed the issue, then I can unban your license.
:idea: Please read the FAQ and How to Request Help.
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Re: License Error: Banned due to abuse

Post by rednoah »

Chris wrote: Hi, I'm not sure why this is happening. I just tried clearing the filebot cache, so hopefully that will help. I'm running filebot with cron every half hour with the command (below) command, but I'm not seeing it doing anything at the link you provided that seems like it would cause this issue.

Code: Select all

0,30 * * * * filebot -script fn:amc --output "/media/datahaus/Video" --action move --conflict skip -non-strict "/home/ubuntu/Downloads/deluge/completed" --log-file amc.log --def seriesFormat="/media/datahaus/Video/TV/{plex.tail}" movieFormat="/media/datahaus/Video/Movies/{plex.name}" unsorted=y music=y artwork=y exludeList=amcExclude.txt -no-xattr
Note that clearing the cache will not solve the problem. The problem is the cache being clear before each and every run, as if FileBot is running for the first time, every time.

The FileBot application data folder / cache is empty every time filebot is called, but why that happens in your particular setup, only you can figure out. A likely reason is that cron doesn't work the way you think it does.

Ask yourself:
* What user is calling cron tasks?
* Where is the user home for these cron tasks?
* Perhaps cron is set to use a temporary user home that is not persisted after the cron job is done?

:idea: You'll want your tasks to be called with your user, and not as root.
:idea: You'll want $HOME to point at your user home, and not / or /root or whatever it may be.

Please read (6.) on how you can verify yourself if it's working correctly or not:
viewtopic.php?f=4&t=9594#p40629

:?: Please share with us your findings, so that we can add possible cron related issues to the list.
:idea: Please read the FAQ and How to Request Help.
zatuz
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Re: License Error: Banned due to abuse

Post by zatuz »

rednoah wrote: 08 Jul 2019, 02:14 :!: Your license has been activated 31527 times. 2-3 times would be normal.

Once you have identified and fixed the issue, then I can unban your license.
I hope I’ve already solved the problem,
as I am using a Method that is used in the project cloudbox, to install Docker and that works with format btrfs,
could me please unlock the license P6354964 to be able to use filebot, and in turn be able to know if the previous problem was solved
thank you for your time
PD: I use google translator to translate, since I am bad with english
###############################################################################
PD: uso google traductor para traducir ya que soy malo con el ingles XD
Espero haber resuelto ya el problema,
ya que estoy usando un método que se usa en el proyecto cloudbox, para instalar Docker y que funciona con el formato btrfs,
¿podría desbloquear la licencia p6354963 para poder utilizar filebot, y a su vez, saber si se resolvió el problema anterior?
Gracias por tu tiempo
Last edited by zatuz on 13 Jul 2019, 04:42, edited 1 time in total.
zatuz
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Re: License Error: Banned due to abuse

Post by zatuz »

the container uses the "config" folder where the cache folder is located,
my configuration
filebot
Image: jlesage / filebot
container_name: filebot
restart: always
volumes:
- "$ {APPS_DATA} / filebot: / config: rw"
I think I'm going to change:
restart: always >> restart: unless it stops
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

P6354964 has already been unbanned.

Please keep an eye on the log as explained in (6.) to ensure things are working correctly:
viewtopic.php?f=4&t=9594
:idea: Please read the FAQ and How to Request Help.
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Re: License Error: Banned due to abuse

Post by rednoah »

Running FileBot on a machine with no disk space does not work, it may appear to work, but it will work badly with caching effectively disabled:

Code: Select all

Activate License P7015608
Jul 14, 2019 4:51:04 AM net.sf.ehcache.store.disk.DiskStorageFactory$DiskWriteTask call
SEVERE: Disk Write of P7015608 failed: 
java.io.IOException: No space left on device
    at java.io.RandomAccessFile.writeBytes(Native Method)
    at java.io.RandomAccessFile.write(RandomAccessFile.java:525)
    at net.sf.ehcache.store.disk.DiskStorageFactory.write(DiskStorageFactory.java:393)
    at net.sf.ehcache.store.disk.DiskStorageFactory$DiskWriteTask.call(DiskStorageFactory.java:477)
    at net.sf.ehcache.store.disk.DiskStorageFactory$PersistentDiskWriteTask.call(DiskStorageFactory.java:1071)

P7015608 wrote: 16 Jul 2019, 12:48 the no space left on device errors are because filebot license gets banned and doesn't work. So my setup is getting stopped because filebot doesn't rename files
In the past, before knowing that filebot has a paid version, I was using the free one. Which used to work great.
However I wanted to support your work and this awesome program
Note that this is not about the license, the license abuse is just a symptom, that tells us caching is disabled, which means instead of downloading ~10 MB per month (like everyone else) you are downloading 10 MB * 5.000 times per month, which costs me an extra 50 GB of traffic per month / 600 GB per year.

I'm sorry to inconvenience you to fix your setup, but a single user demanding 5.000 times more network resources than an average user, is not acceptable, regardless of whether or not FileBot is free or paid software.
:idea: Please read the FAQ and How to Request Help.
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

Hi I received a mail about my license abuse.

I see that some times when I run filebot I get the license message without mi interaction, maybe a bug o its my error?

Give me time to see if I put filebot with the parameter licence in a script...


Thanks
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

My license is P9384858
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

No I dont have any error in my scripts:

Code: Select all

 find . -name "*.sh*" -exec grep filebot  {} ';'
export JAVA_OPTS="-Dnet.filebot.logging.debug=ALL -Dnet.filebot.logging.time=true -Dnet.filebot.web.WebRequest.log.response=true"
		filebot -rename  -non-strict --lang es --log ALL -no-xattr --conflict auto --db TheMovieDB --format "$(pwd)/{n} ({y})/{n} ({y}) {vf} {hdr} {bitdepth}bits {vc} {ac} {aco} {channels} {audioLanguages}" "$FILE" 
export JAVA_OPTS="-Dnet.filebot.logging.debug=ALL -Dnet.filebot.logging.time=true -Dnet.filebot.web.WebRequest.log.response=true"
		filebot -rename  -non-strict --lang es --log ALL -no-xattr --conflict auto --db TheMovieDB --format "$(pwd)/{n} ({y})/{n} ({y}) {vf} {hdr} {bitdepth}bits {vc} {ac} {aco} {channels} {audioLanguages}" "$FILE" 
export JAVA_OPTS="-Dnet.filebot.logging.debug=ALL -Dnet.filebot.logging.time=true -Dnet.filebot.web.WebRequest.log.response=true"
		filebot -rename  -non-strict --lang es --log ALL -no-xattr --conflict auto --db TheMovieDB --format "$pwd/{n} ({y})/{n} ({y}) {vf} {hdr} {bitdepth}bits {vc} {ac} {aco} {channels} {audioLanguages}" "$FILE" 
export JAVA_OPTS="-Dnet.filebot.logging.debug=ALL -Dnet.filebot.logging.time=true -Dnet.filebot.web.WebRequest.log.response=true"
		filebot -rename  -non-strict --lang es --log ALL -no-xattr --conflict auto --db TheMovieDB --format "$pwd/{n} ({y})/{n} ({y}) {vf} {hdr} {bitdepth}bits {vc} {ac} {aco} {channels} {audioLanguages}" "$FILE" 
I thing this abuse report its incorrect.
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Re: License Error: Banned due to abuse

Post by rednoah »

:!: You are activating your license 300+ times per day. A properly configured FileBot instance would do so no more than once per month.


The warning email you have received should include detailed activation logs. If you're not seeing corresponding log records on your end, then you're not collecting logs, or not looking at the logs.


What are you trying to do here? You're simply searching *.sh shell scripts for the keyword filebot which definitely won't ever yield any log records of any kind...

Code: Select all

find . -name "*.sh*" -exec grep filebot  {} ';'
If you were to check for license activation events, the corresponding grep command would look more like this:

Code: Select all

grep "Activate License" /path/my/amc.log

:!: If you didn't set a --log-file and didn't redirect IO, then you wouldn't find any logs, as there aren't any.

:idea: I recommend setting the --log-file to an absolute file path that you can find and check easily.
:idea: Please read the FAQ and How to Request Help.
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

I will modify my scripts , no problem. But I don't understand why filebot its validating licence itself.
I don't parse the license command in my scripts...
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Re: License Error: Banned due to abuse

Post by rednoah »

keteflips wrote: 28 Sep 2019, 14:21 I will modify my scripts , no problem. But I don't understand why filebot its validating licence itself.
I don't parse the license command in my scripts...
You've somehow effectively disabled application state and caching, leading filebot to believe it's running for the first time each and every time, leading to unnecessary abuse of online resources (license abuse warnings usually being the first symptom, though 3rd party services may also auto-ban you eventually).

Please read the original post for details, if you have not done so already, since it explains things in detail and gives a non-exhaustive list of potential issues:
viewtopic.php?f=4&t=9594
:idea: Please read the FAQ and How to Request Help.
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

rednoah wrote: 28 Sep 2019, 08:47 :!: You are activating your license 300+ times per day. A properly configured FileBot instance would do so no more than once per month.


The warning email you have received should include detailed activation logs. If you're not seeing corresponding log records on your end, then you're not collecting logs, or not looking at the logs.


What are you trying to do here? You're simply searching *.sh shell scripts for the keyword filebot which definitely won't ever yield any log records of any kind...

Code: Select all

find . -name "*.sh*" -exec grep filebot  {} ';'
If you were to check for license activation events, the corresponding grep command would look more like this:

Code: Select all

grep "Activate License" /path/my/amc.log

:!: If you didn't set a --log-file and didn't redirect IO, then you wouldn't find any logs, as there aren't any.

:idea: I recommend setting the --log-file to an absolute file path that you can find and check easily.
Thanks I will add the --log-file to monit whats happend.

Sorry for my english XD
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

Great, I find the problem.

Code: Select all

WARNING: The index for data file /home/keteflips/.filebot/cache/0/data_0.data is out of date, probably due to an unclean shutdown. Deleting index file /home/keteflips/.filebot/cache/0/data_0.index
Sep 28, 2019 10:29:18 PM net.sf.ehcache.store.disk.DiskStorageFactory <init>
WARNING: The index for data file /home/keteflips/.filebot/cache/0/themoviedb_es-es_1.data is out of date, probably due to an unclean shutdown. Deleting index file /home/keteflips/.filebot/cache/0/themoviedb_es-es_1.index
Sep 28, 2019 10:29:19 PM net.sf.ehcache.store.disk.DiskStorageFactory <init>
WARNING: The index for data file /home/keteflips/.filebot/cache/0/themoviedb_es-es_1_etag_1.data is out of date, probably due to an unclean shutdown. Deleting index file /home/keteflips/.filebot/cache/0/themoviedb_es-es_1_etag_1.index
Activate License P9384858

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Re: License Error: Banned due to abuse

Post by rednoah »

The error message just says FileBot didn’t shut down normally, but was somehow killed by the operating system, or crashed. That too breaks caching.

:arrow: IF you get this message repeatedly, then the next step is to figure out why the filebot process is killed.
:idea: Please read the FAQ and How to Request Help.
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

The error its solved in my case.
I dont have more License failures.

Please check it.
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Re: License Error: Banned due to abuse

Post by rednoah »

Yep. Looks good. Last activation is from a few days ago, so it seems to be working correctly now:

Code: Select all

2019-09-28 21:07:47	P9384858
keteflips wrote: 03 Oct 2019, 19:19 The error its solved in my case.
What was the source of the issue?
:idea: Please read the FAQ and How to Request Help.
keteflips
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Re: License Error: Banned due to abuse

Post by keteflips »

rednoah wrote: 04 Oct 2019, 03:13 Yep. Looks good. Last activation is from a few days ago, so it seems to be working correctly now:

Code: Select all

2019-09-28 21:07:47	P9384858
keteflips wrote: 03 Oct 2019, 19:19 The error its solved in my case.
What was the source of the issue?

Ubuntu Server when its out of memory kills the daemon that causes the problem, and this daemon its my script XD
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Re: License Error: Banned due to abuse

Post by rednoah »

keteflips wrote: 22 Oct 2019, 10:56 Ubuntu Server when its out of memory kills the daemon that causes the problem, and this daemon its my script XD
That's an interesting one! Wouldn't have thought of that. That could cause a problem if it's killed suddenly at an inconvenient time.
:idea: Please read the FAQ and How to Request Help.
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Re: License Error: Banned due to abuse

Post by rednoah »

aaseef021 wrote:27 Dec 2019, 03:38 Hi

I keep getting emails about FileBot License P9982009 has been activated 98 times


Not sure what I am doing wrong, I have have crontab setup to run every 5 minutes for exact and ever 17 minutes for copy to a folder.

I really got no clue why I am being flagged can you please assist I want to solve this. I never had this issue before when using this same exact process
Please read this post thoroughly as it will give you a very good idea what's going on and a general reason why your license may have been flagged:
viewtopic.php?f=4&t=9594#p40629

:idea: The reason is always that FileBot believes it's running for the very first time, each and every time, meaning persistent storage is somehow disabled. A nonexhaustive list of possible reasons for this is given in the post above.

:idea: Perhaps the logs will give some indication as to why. Please read (6.) and (7.) for details on logging, and things you might want to look out for.
:idea: Please read the FAQ and How to Request Help.
aaseef021
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Re: License Error: Banned due to abuse

Post by aaseef021 »

Hi

Thanks for the response. I didn't see any errors in the log. it seems like it is working fine but still. This is the path to my log file

Code: Select all

/filebot-portable/data/root/logs# ls
amc.log  filebot.log  filebot.txt  log.txt
Aslo I tried this command

Code: Select all

filebot --log-file log.txt
it does't work for me, maybe I am doing it wrong. Can you please assist.
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Re: License Error: Banned due to abuse

Post by rednoah »

Unfortunately, without access to your screen and keyboard, I cannot really help in this case. Perhaps you have a Linux-savvy friend that can help you out?

My first steps towards figuring out the root cause would be as follows:
* Make sure you're using the latest version of FileBot
* According to (7.) confirm the problem for yourself, so that you can later on check if the problem is solved or not
* Read (1.) to (3.) and understand the common theme, and then try to figure out what's going awry in your setup
* Systematically narrow down what's going on, check where filebot is writing application data files, and then trace what's happening to those files before and after filebot is running, to find out why they're magically disappearing between runs.


EDIT:

:idea: Note that I'm happy to just offer a refund if you choose not to investigate the issue. Maybe there's a simple cause. Maybe it'll take many many hours to find this simple cause. Maybe it's not going to be easy.
:idea: Please read the FAQ and How to Request Help.
aaseef021
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Re: License Error: Banned due to abuse

Post by aaseef021 »

Hi

I am willing to give you remote access to SSH or putty, if you like to take a look.

I actually love filebot, would not want to really use anything else
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Re: License Error: Banned due to abuse

Post by rednoah »

Sorry, that kinda time-intensive one-on-one service is not currently possible.

Perhaps you could create a new thread, describe what you have tried so far, describe your setup, share your logs and scripts and cron config, etc. And then we can try to home in on the cause step by step. It'll be difficult, but you'll learn many useful skills on the way.
:idea: Please read the FAQ and How to Request Help.
aaseef021
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Re: License Error: Banned due to abuse

Post by aaseef021 »

Hi

Thank you so much for your help, I have created a new thread for my issue. Hoping someone is able to help

viewtopic.php?f=11&t=11377

Thank You so much for your help
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Re: License Error: Banned due to abuse

Post by rednoah »

I don't have an automated setup, I just click on the exe to open Filebot, so I don't know how it possibly could be activated multiple times.....
Well, logs are logs, and I can't tell you what to do since it's definitely a client-side problem. You could check your logs, and see if you get the corresponding "Activate License" entires.

Reasons the system might have flagged your license:
1. Activated from 5+ countries in a short period of time (normal would be 1-2)
2. Activated many times in a short period of time (normal would be 1-5 times per month)

:idea: Note that fixing (2.) will also alleviate (1.) as less activations means less activations from different countries.

The first post of this thread should give you the general idea as what's going on, application state is reset between runs, leading to premature "Activate License" requests. This could be for any number of reasons. Some guy had a 3rd party tool that periodically deleted all application data files. Could be anything though. Keeping logs and checking them would be a good first step to figure it out.

:idea: Some users may have genuine use cases, that are unfortunately virtual indistinguishable for abuse, in which case I'm happy to just offer a refund.
:idea: Please read the FAQ and How to Request Help.
jdcox215
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Re: License Error: Banned due to abuse

Post by jdcox215 »

I don’t even know how to get into the logs, and I only use a vpn for watching other country’s Netflix so I never use filebot while I’m on it.
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Re: License Error: Banned due to abuse

Post by rednoah »

jdcox215 wrote: 17 Jan 2020, 20:07 I don’t even know how to get into the logs, and I only use a vpn for watching other country’s Netflix so I never use filebot while I’m on it.
Well, now is probably the time to learn how to get into the logs and have a look. See FAQ for details.

:idea: You will have received this weeks "Activate License" logs for your license via email. You can cross-reference that with your local logs and see if it matches up.

:!: If it does not match up, then unauthorized 3rd parties may indeed have had access to your license file one way or another, which would be disturbing to say the least.
:idea: Please read the FAQ and How to Request Help.
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

My script runs the following on a scheduled task every 30 minutes.

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filebot -script fn:amc --output "\\192.168.1.1\data\media\movies" --action move -non-strict "\\192.168.1.1\data\media\moviestobeprocessed" --def movieFormat="\\192.168.1.1\data\media\{plex}"
exit
I cannot see anything wrong with that script based on your linked forum thread.
At first glance. You're not (6.) using a log file, so you won't be able to (7.) check the log to check if everything is in order. Those would be the first steps so you yourself can confirm that things are working correctly / are not working correctly.

The next step would then be to figure out why things are not working on your machine. This could be for any number of reasons, specific to your machine and setup, something only you can figure out. Whatever it may be, it results in FileBot thinking it's running for the first time, every time.

:idea: Among things listed in the OP, it could be running out of disk space, running things as temporary user each time, having 3rd party tools that regularly delete %APP_DATA% files, etc. Anything that could lead to FileBot not being able to remember things. On Windows this is extremely rare, but it's your machine, so you have, directly or indirectly, absolute control over FileBot's memory / persistent storage and something is off in this regard.
:idea: Please read the FAQ and How to Request Help.
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

selfm4n wrote: 07 Mar 2020, 17:35 Could you reinstate the license? Also, I noticed that the email address associated with my license is an old one that I deleted. Is this likely to be a problem in the future? If yes, could you update it to ".com"?
That would explain why you didn't get any of the automated warning emails. Please PM me your correct email address.
:idea: Please read the FAQ and How to Request Help.
floppy84400
Posts: 1
Joined: 13 Mar 2020, 00:45

Re: License Error: Banned due to abuse

Post by floppy84400 »

hi,

my license PX10567149 have been banned, i don't have any clear cache or other things that can explain for now the issue.
could you unban it ?

regards
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

rednoah wrote: 29 Dec 2018, 06:21 7.
DO check your --log-file once in a while to see if everything is in order:

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grep "Activate License" /path/to/log

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Activate License P1234567
:!: Activate License P1234567 MUST NOT show up in your log for each and every filebot call. You will see this message once or twice per month during normal usage. If you see this message hundreds of times per day, then you need to fix your setup. (NOTE: Activate License logging requires FileBot 4.8.5 or higher)

:!: The FileBot log file does not include system console output. Please read Shell Script Debugging for Beginners on how to collect complete console output including crash dumps and device errors. (NOTE: extremely useful for debugging strange issues)
What does the log say? How many Activate License lines did you find?
:idea: Please read the FAQ and How to Request Help.
mulderonline
Posts: 3
Joined: 11 Nov 2019, 08:42

Re: License Error: Banned due to abuse

Post by mulderonline »

I have no change on my setup since one year i have install new realase please unban my licence: P8498486
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

mulderonline wrote: 01 Apr 2020, 09:08 I have no change on my setup since one year i have install new realase please unban my licence: P8498486
Nevertheless. Your setup is broken now, and has been for the last ~4 weeks, because you have been receiving warning emails every week for the last ~3 weeks with detailed logs about your license activations.

I will manually unban your license, but if you don't resolve the underlying issue, whatever it may be, the system will auto-ban you again.


EDIT: P8498486 has already been unbanned on Monday.
:idea: Please read the FAQ and How to Request Help.
willwrong
Posts: 1
Joined: 30 Apr 2020, 03:12

Re: License Error: Banned due to abuse

Post by willwrong »

Hi there,

Can you please unblock license P9334532? My /data folder dropped out on Docker windows yesterday when fiddling with drives.

Thanks!
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

P9334532 is not currently banned.


If your license was banned, you would see this error message:

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Banned due to abuse. Please read https://www.filebot.net/error/429.html for details.
:idea: Please read the FAQ and How to Request Help.
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

P8461367 is not currently banned. What makes you think that your license is banned?
:idea: Please read the FAQ and How to Request Help.
GoT2020
Posts: 4
Joined: 10 May 2020, 10:33

Re: License Error: Banned due to abuse

Post by GoT2020 »

Hi rednoah,
My PX7006317 license shows a "banned due to abuse" error. Can you review what happens? Thank you
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rednoah
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Re: License Error: Banned due to abuse

Post by rednoah »

GoT2020 wrote: 10 May 2020, 10:52 My PX7006317 license shows a "banned due to abuse" error. Can you review what happens? Thank you
"banned due to abuse" is preceded by no less than 3 warning emails with detailed license activation logs, so you can review what you're doing, and check that against frequent user errors:
viewtopic.php?t=9594


:idea: Since it's your machine(s), only you can figure out what's going on your machine(s) specifically. The activation logs will help you narrow down on the issue though.
:idea: Please read the FAQ and How to Request Help.
GoT2020
Posts: 4
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Re: License Error: Banned due to abuse

Post by GoT2020 »

rednoah wrote: 10 May 2020, 12:08
GoT2020 wrote: 10 May 2020, 10:52 My PX7006317 license shows a "banned due to abuse" error. Can you review what happens? Thank you
"banned due to abuse" is preceded by no less than 3 warning emails with detailed license activation logs, so you can review what you're doing, and check that against frequent user errors:
viewtopic.php?t=9594
I have not received any email detailing inappropriate use.
Is it possible to unlock the ban? Thank you
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