License Activation Questions and Answers

Post by **rednoah** » 12 Feb 2020, 13:56

There's no licenses for your name or email address. Please contact Paddle so they can help you look up your order number.
https://www.filebot.net/activate.html

smithandahalf · Post by **smithandahalf** » 23 Feb 2020, 19:41

I can't send a PM due to being a new account... but I would like a complimentary license since I purchased with MAS.

brmcdonald68s · Post by **brmcdonald68s** » 25 Feb 2020, 16:19

Aug 2019 'FileBot License (Order P9132279) my yahoo found the last time I recieved it but I must have deleted it but I cant find the actual key in my email anyway to have it re-emailed to me?

Post by **rednoah** » 25 Feb 2020, 16:47

brmcdonald68s wrote: 25 Feb 2020, 16:19 Aug 2019 'FileBot License (Order P9132279) my yahoo found the last time I recieved it but I must have deleted it but I cant find the actual key in my email anyway to have it re-emailed to me?

Yes. Please PM me your Name + Gmail address. Gmail because Gmail users are less likely to loose their emails.

ncc1701vash · Post by **ncc1701vash** » 02 Mar 2020, 17:11

will PM for a resend, thank you

BillThyCat · Post by **BillThyCat** » 03 Mar 2020, 15:52

I just ordered a 1 year license and no matter how I try to license it, paste, pick from file explorer, double click on the .pdm file or call it from command line, it fails.

Mostly tells me License Error : Null, but have seen a few other messages.

Let me know who to PM and I will send over proof of purchase info.

Thanks,

BTC

Post by **rednoah** » 03 Mar 2020, 16:34

BillThyCat wrote: 03 Mar 2020, 15:52 Mostly tells me License Error : Null, but have seen a few other messages.

Please PM me your license information. If you get an error, then you click on the error to copy the error message to the clipboard. Please paste all the errors you see as well.

BillThyCat · Post by **BillThyCat** » 03 Mar 2020, 18:08

Actually I had one more email trapped in my spam and it was the one that contained the actual attachment. I had tried to copy and paste from the email that just had the key printed on it and tried saving that to a text file. Once I saved the attachment after releasing it then it activated just fine. Very strange. Oh well, it's activated now. Thanks for following up with me.

Post by **rednoah** » 04 Mar 2020, 04:30

BillThyCat wrote: 03 Mar 2020, 18:08 Actually I had one more email trapped in my spam and it was the one that contained the actual attachment. I had tried to copy and paste from the email that just had the key printed on it and tried saving that to a text file. Once I saved the attachment after releasing it then it activated just fine. Very strange. Oh well, it's activated now. Thanks for following up with me.

I see. Most likely a copy & paste issue. Extra spaces or newlines or some other extra characters sneaking in and breaking the digital signature. If you compare the plain text in the *.psm file with the one in your homemade license key file, then you can find out what was different. Just in case you're curious about the source of the original issue.

alvaromaaraujo · Post by **alvaromaaraujo** » 15 Mar 2020, 04:33

Hey there! I bought a filebot license a while ago and I just recently got a new Mac. I checked my emails for the license but I couldn't find one. Could you please help me?

Post by **rednoah** » 15 Mar 2020, 05:07

rednoah wrote: 14 Aug 2018, 07:21 If you want to recover a lost license key, please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order and resend your license confirmation.

Please contact Paddle if you can't find your license and don't know your order number:
https://paddle.net/charge

JasonX · Post by **JasonX** » 11 Apr 2020, 16:00

Just posting to be able to PM you.

rebasama · Post by **rebasama** » 14 Apr 2020, 18:57

Posting so I can pm.

Post by **rednoah** » 14 Apr 2020, 19:50

rebasama wrote: 14 Apr 2020, 18:57 Posting so I can pm.

Please contact Paddle for license recovery:
https://www.filebot.net/activate.html

godmaster · Post by **godmaster** » 23 Apr 2020, 16:56

Initial post, trying to purchase a lifetime license, but the microsoft store doesn't offer that ?

Post by **rednoah** » 23 Apr 2020, 17:35

godmaster wrote: 23 Apr 2020, 16:56 Initial post, trying to purchase a lifetime license, but the microsoft store doesn't offer that ?

DO NOT use the Microsoft Store unless you are aware of it's limitations and accept them:
viewtopic.php?t=6265

The $6 one-year license is generally recommend for anyone and covers most use cases and expectations.

Wobblyman · Post by **Wobblyman** » 03 May 2020, 02:08

Hello,

I've signed up for the annual subscription, but i've not seen the email. Can you please resend?

I don't have an order number, but it was placed on Paypal about an hour ago.

Thanks

Greg

Post by **rednoah** » 03 May 2020, 07:14

Wobblyman wrote: 03 May 2020, 02:08 I don't have an order number, but it was placed on Paypal about an hour ago.

Please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order number and resend your license confirmation.

EDIT:

We found it. You typed "geg" instead of "greg". I shall re-issue and re-send your license to your correct email address. Please type your email address correctly next time:
viewtopic.php?t=11131

cob4lt · Post by **cob4lt** » 14 May 2020, 11:18

Posting to PM. Purchased 1 year license 2 days ago and have received no emails from paddle or filebot.net. Already sent purchase info to paddle with little response from them

Post by **rednoah** » 14 May 2020, 12:34

cob4lt wrote: 14 May 2020, 11:18 Posting to PM. Purchased 1 year license 2 days ago and have received no emails from paddle or filebot.net. Already sent purchase info to paddle with little response from them

Little response, or no response? Well, either way, we'd need your Order Number to look into things. Give them a couple of working days. They'll get back to you.

cob4lt · Post by **cob4lt** » 15 May 2020, 15:29

rednoah wrote: 14 May 2020, 12:34
cob4lt wrote: 14 May 2020, 11:18 Posting to PM. Purchased 1 year license 2 days ago and have received no emails from paddle or filebot.net. Already sent purchase info to paddle with little response from them
Little response, or no response? Well, either way, we'd need your Order Number to look into things. Give them a couple of working days. They'll get back to you.

I finally got a response from Paddle and it was followed with a refund notice from Paypal for some reason. I did however receive a license file from filebot.net prior to the refund notice from Paypal. Is my license still going to be good?

Post by **rednoah** » 15 May 2020, 15:38

IDK. If your order has been refunded, then your purchase is no longer valid, and so your license will become invalid as well.

If you purchase a new license, please make sure to enter your correct email address right away this time around.

Post by **rednoah** » 25 May 2020, 13:29

kevy wrote: 24 May 2020, 15:56 Excuse me I have a question, on how many mac and windows computers can I install filebot with life-time license?

A single per-user license is valid on all platforms and can be used on multiple machines. How many computers do you have?

Post by **rednoah** » 25 May 2020, 18:19

kevy wrote: 25 May 2020, 18:07 3 mac os and 3 windows

A bit excessive, but probably still within the limits.

dragonclaw88 · Post by **dragonclaw88** » 01 Jun 2020, 04:28

yeah i did all of the above...contacted paddle i stiil havent gotten any activation email...if i would of known it took this long and was this complicated to get activated i wouldnt of bothered...guess ill be making a fun youtube video documenting all the fun im having

Post by **rednoah** » 01 Jun 2020, 07:32

You would typically receive your license instantly due to everything being automated, but if you mistyped your email address, or your email service misclassified things as junk, then things might be more complicated since then it'll be a manual job for a human to fix things up for you:
viewtopic.php?t=11131

Actually, anyone who makes a video documentary will get a free license anyway with our user study program:
viewtopic.php?t=10881

If you PM me any identifying information (e.g. name, email, order number, etc) then I could look into it. Notably, the email address you used for registering here in the forums is not associated with any purchase.

Here's some recent mail delivery errors that explain 2 license emails not being received this week, though if any of them pertain to your purchase, that I cannot say without knowing what email address was used during checkout:

Code: Select all

4.2.2 The email account that you tried to reach is over quota.
Please direct the recipient to 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp x12si10468279jad.119 - gsmtp

Code: Select all

5.1.1 The email account that you tried to reach does not exist.
Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at 5.1.1 https://support.google.com/mail/?p=NoSuchUser c17si1166846ilh.12 - gsmtp

dseg30 · Post by **dseg30** » 03 Jun 2020, 21:58

My 1 year license is about to be up. Will it automatically renew or no? I'm thinking of moving to the lifetime one.

Post by **rednoah** » 04 Jun 2020, 04:42

All FileBot purchases are one-time purchases. Your license will not automatically renew, and cannot be renewed manually, other than simply purchasing a new one.

demmaps · Post by **demmaps** » 13 Jun 2020, 17:39

Hi,

I'm sorry to contribute to this thread, but I've tried everything and I still can't get things to work out.

I have a lifetime license that I've been happily using for about six months. Once or twice filebot has somehow lost awareness of the license and I've just uncommented a line in my script that activates the license and all has been well. This happened again two days ago, but the regular license line has no effect. Filebot runs as www-data, and I've tried everything I can think of including deleting all apparent .license files, running the script via sudo to www-data, sudoing interactively to www-data and running (always worked in the past), having other code running as www-data call it, and logging in directly as www-data by giving it an interactive shell all to no avail.

My script looks like this:

Code: Select all

./update-filebot.sh
./filebot.sh --license license.psm
./filebot.sh -script fn:amc --output "/storage/plex" --action symlink -non-strict "$DIR" --log-file "$HOME/filebot/amc.log" --conflict auto --def exec="echo {quote f} matched as {quote ny}" unsorted=y storeReport="$HOME/filebot/logs" movieFormat="{plex}" seriesFormat="{plex}" animeFormat="{plex}" musicFormat="{plex}" subtitles=en

The output looks like this (censored with "***") (the java warnings have always been there):

Code: Select all

Update /var/www/filebot/data/CHANGES.tar.xz
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
304 NO UPDATE
Activate License [PX***] on [Sat Jun 13 19:18:00 CEST 2020]
Write [FileBot License PX*** (Valid-Until: 2070-01-12)] to [/var/www/filebot/data/.license]
FileBot License PX*** (Valid-Until: 2070-01-12) has been activated successfully.
WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by org.codehaus.groovy.vmplugin.v7.Java7$1 (file:/var/www/filebot/jar/groovy.jar) to constructor java.lang.invoke.MethodHandles$Lookup(java.lang.Class,int)
WARNING: Please consider reporting this to the maintainers of org.codehaus.groovy.vmplugin.v7.Java7$1
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release
Run script [fn:amc] at [Sat Jun 13 19:18:03 CEST 2020]
Parameter: exec = echo {quote f} matched as {quote ny}
Parameter: unsorted = y
Parameter: storeReport = /var/www/filebot/logs
Parameter: movieFormat = {plex}
Parameter: seriesFormat = {plex}
Parameter: animeFormat = {plex}
Parameter: musicFormat = {plex}
Parameter: subtitles = en
Argument[0]: /storage/media/***.mkv
***
Input: /storage/media/***.mkv
Group: {Movie=***} => [***.mkv]
Get [English] subtitles for 1 files
Looking up subtitles by hash via OpenSubtitles
No matching subtitles found: /storage/media/***.mkv
Rename movies using [TheMovieDB]
Auto-detect movie from context [/storage/media/***.mkv]
Whoopsies! --action SYMLINK requires a valid license.
* Consider using --action TEST
License Error: ***
 ________________________________________________ 
/ Please purchase a FileBot License:             \
\ https://www.filebot.net/purchase.html#tar      /
 ------------------------------------------------ 
      \                             .       .
       \                           / `.   .' " 
        \                  .---.  <    > <    >  .---.
         \                 |    \  \ - ~ ~ - /  /    |
               _____          ..-~             ~-..-~
              |     |   \~~~\.'                    `./~~~/
             ---------   \__/                        \__/
            .'  O    \     /               /       \  " 
           (_____,    `._.'               |         }  \/~~~/
            `----.          /       }     |        /    \__/
                  `-.      |       /      |       /      `. ,~~|
                      ~-.__|      /_ - ~ ^|      /- _      `..-'   
                           |     /        |     /     ~-.     `-. _  _  _
                           |_____|        |_____|         ~ - . _ _ _ _ _>
FileBot requires a valid license. Please run `filebot --license *.psm` to install your FileBot license.
Bad License (>_<)

Any suggestions for other things to try would be much appreciated! Thank you!

Post by **rednoah** » 13 Jun 2020, 18:22

1.
What does the License Error: *** say exactly?

2.
What does filebot -script fn:sysinfo say?
viewtopic.php?t=1868

3.
Running update-filebot.sh every day is probably a bad idea, since the latest jar isn't necessarily compatible with older dependencies.

If want to run the latest nightly build, then you may sometimes need to upgrade the entire installation to the latest beta as well:
viewtopic.php?t=1609

demmaps · Post by **demmaps** » 13 Jun 2020, 18:40

Thanks for the reply!

1. It's the license ID. Since it's in sysinfo I guess it's not sensitive so it's included below. It's also printed immediately below argument 0 following the parameter list.

2.

Code: Select all

FileBot 4.9.2 (r7666)
JNA Native: 5.2.2
MediaInfo: 18.12
7-Zip-JBinding: 9.20
Chromaprint: java.io.IOException: Cannot run program "fpcalc": error=2, No such file or directory
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2020-06-12 (r652)
Groovy: 2.5.6
JRE: OpenJDK Runtime Environment 11.0.7
JVM: 64-bit OpenJDK 64-Bit Server VM
CPU/MEM: 8 Core / 8 GB Max Memory / 19 MB Used Memory
OS: Linux (amd64)
HW: Linux 40tb 4.15.0-72-generic #81-Ubuntu SMP Tue Nov 26 12:20:02 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
STORAGE: ext4 [/] @ 1.9 TB
DATA: /var/www/filebot/data/www-data
Package: TAR
License: 85a6e2acdf2c05bb9fee0b59e18de56c998ffc87ddc4ac5c4c2cac11bac501e4
Done ヾ(＠⌒ー⌒＠)ノ

Post by **rednoah** » 13 Jun 2020, 18:46

Try downgrading to a pristine FileBot 4.9.1 installation (i.e. and then do not call update-filebot.sh) and see if that works.

demmaps · Post by **demmaps** » 13 Jun 2020, 19:19

Yep it does. Can't believe I didn't think to try that

Thanks.

On the same pristine copy the upgrade does break it. On 4.9.2 the license ID is printed in orange below argument 1, but not on 4.9.1.

Please let me know if I can provide more info, or help test fixes.

Thanks again!

Post by **rednoah** » 13 Jun 2020, 19:32

I'll add a warning to update-filebot.sh since it only works for minor patches, and may require you to occasionally upgrade to the latest beta package altogether. In this case, the r7666 core just isn't compatible with the FileBot 4.9.1 application files anymore.

demmaps · Post by **demmaps** » 13 Jun 2020, 19:43

I'll stop running it headlessly then

What kind of cadence would you recommend for updates? Or should I just keep an eye on actual releases?

Thanks rednoah!

bronxboys97 · Post by **bronxboys97** » 14 Jun 2020, 02:09

I downloaded your app and it’s not what I thought.. it keeps crashing and I found another way to rename my files..

phatz85 · Post by **phatz85** » 20 Jun 2020, 05:49

help i brought filebot but had to format anf lost my activation details like a tit i paid though paypay

Post by **rednoah** » 20 Jun 2020, 08:36

Please contact Paddle with your payment information so they can re-send your license key:
https://www.filebot.net/activate.html

deepsman · Post by **deepsman** » 24 Jun 2020, 04:15

HELP , posted on discord... posted on reddit... submitted request on paddle and now posting on here. How do I get my license?

Post by **rednoah** » 24 Jun 2020, 04:47

deepsman wrote: 24 Jun 2020, 04:15 HELP , posted on discord... posted on reddit... submitted request on paddle and now posting on here. How do I get my license?

Did you get a reply from Paddle yet? They will get you sorted, or help you find your Order Number at the very least.

EDIT: Just a mistyped email address. The usual. Easily resolved.

NutsandBolts · Post by **NutsandBolts** » 24 Jul 2020, 00:18

Hi. Is it possible the PayPal integration on the website is incorrectly set up? I just tried to pay and PayPal asks me to set up payment information which I already have. My PayPal account is fine and I tried 4 times with Chrome and Firefox. Something is wrong on your end.

Post by **rednoah** » 24 Jul 2020, 04:52

FileBot does not have PayPal integration. But your reseller Paddle does offer various payment options including PayPal. If you're purchasing FileBot via Paddle, and have trouble with PayPal, please contact Paddle Customer Support.

NutsandBolts · Post by **NutsandBolts** » 24 Jul 2020, 12:18

If you're purchasing FileBot via Paddle

Well, is there another option?

I just want to give my 6 bucks to someone for the license. I'm not going to dick around with some customer service bs. Either it works or it doesn't.

Post by **rednoah** » 24 Jul 2020, 12:28

NutsandBolts wrote: 24 Jul 2020, 12:18 Well, is there another option?

Well, the other options are purchasing via the Microsoft Store from Microsoft, or via the Mac App Store from Apple, but those purchases are different from the universal license:
viewtopic.php?t=6265

As for Paddle, if you're having trouble with PayPal, try Credit Card or ApplePay instead. If nothing works, well then that's just bad luck for everyone involved. Unfortunately, not much I can do there because that's solely the responsibility of the payment provider and the developer by design has no access to payment information or payment systems.

robertpardede · Post by **robertpardede** » 01 Aug 2020, 14:54

Need to recover license. I will PM.

redbull666 · Post by **redbull666** » 16 Aug 2020, 08:00

Purchased a lifetime license today, Filebot (and rednoah) are amazing

Italia · Post by **Italia** » 16 Oct 2020, 11:51

Hello,
I purchased a 1yr licence on 10th August 2020 (lic P16626142). I like the application so much that I've decided to upgrade this to a lifetime licence immediately.
Is this possible?
If yes, how do I go about changing the licence info on my PC (obviously post purchasing...)? There doesn't seem to be any place to add in a licence....

Post by **rednoah** » 16 Oct 2020, 12:00

Unfortunately, for the sake of simplicity, there are no special offers / upgrade mechanisms / etc for existing licenses:

rednoah wrote: 02 Oct 2018, 06:43 The $60 life-time universal license is permanently 20% OFF so that customers who have already bought the 1 year universal license once or twice and now want to upgrade to the life-time license get an automatic discount, along with everyone else.

Italia · Post by **Italia** » 16 Oct 2020, 14:35

HI Rednoah

I think you misunderstood me.
I am not asking for a different licence. I want to buy the Universal Licence.
What I want to know, is if it is possible (and how) to change over from the 1yr licence to the universal licence, if the 1yr licence has not expired. FileBot does not seem to have any place to add a licence or change one.
Or do I have to wait until the 1yr licence has expired before buying the Universal Licence?

Post by **rednoah** » 16 Oct 2020, 15:58

You may double-click your *.psm license file to install your *.psm license file.

FileBot will not bother you in-app if the currently installed license is perfectly valid, so if Option 2 doesn't present itself, go with Option 1 or Option 3 instead:
https://www.filebot.net/activate.html

rednoah wrote: 14 Aug 2018, 07:21 How do I install my license file?

Option 1:

You can activate your license by double-clicking on the license file or right-clicking the license file and opening it with FileBot.

Option 2:

If you've already started using FileBot, then you can also activate your license by clicking on the Rename button and then clicking on the Paste License Key or Select License File menu item when prompted:

Option 3:

If you are using the filebot command-line tools, then you can install your license with the filebot --license *.psm command:
Code: Select all
filebot --license /path/to/FileBot_License_P9458222.psm
You may call filebot --license without arguments to read the license key from standard input:
Code: Select all
$ filebot --license
Please copy and paste your license key...