Support Request (License Issue)

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gsd2021
Posts: 4
Joined: 10 Feb 2021, 15:33

Support Request (License Issue)

Post by gsd2021 »

I first want to say I love this app it has been a game charge in fixing all my media. I use to do it all by hand and it sucked. Now on with the request. I thought I had only purchased the one year license key the first time because I wanted to run through it some. I loved its so much I purchased the lifetime key ( order number PX22925476) not realizing I had already purchased it the first time on order #PX22676780. I wanted to see if I could get a refund for the order #PX22925476, email is greg.dreelin (at) google mail (spam preventative).
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rednoah
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Joined: 16 Nov 2011, 08:59
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Re: Support Request (License Issue)

Post by rednoah »

Yes. Please contact Paddle (our payment processor) for a refund directly if your purchase is recent:
https://www.filebot.net/contact/paddle.html
:idea: Please read the FAQ and How to Request Help.
gsd2021
Posts: 4
Joined: 10 Feb 2021, 15:33

Re: Support Request (License Issue)

Post by gsd2021 »

rednoah wrote: 10 Feb 2021, 15:48 Yes. Please contact Paddle (our payment processor) for a refund directly if your purchase is recent:
https://www.filebot.net/contact/paddle.html
Thanks for the quick turn around.
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