Not able to purchase license

[dvor]

failing to purchase life-time universal license.
either via bank card or paypal.
any issues?

[rednoah]

What does the error message say? A screenshot would allow us to see what you see.

Did the same payment method work in the past when you purchased your first 1-year license? (NOTE: purchasing 1-year license for the first year to thoroughly evaluate FileBot before commiting is strongly recommended)

[dvor]

i do not think the errors are useful. they are too common.

and the direct card payment asks to try another card/bank/life/whatever.

purchasing 1-year license is not working either

[rednoah]

The screenshot shows an error message from PayPal. This issue seems to be entirely unrelated to FileBot and Paddle (our payment processor). PayPal just doesn't like your Credit Card for some reason. PayPal support is who you want to talk to in this regard. The error message does suggest to talk to your credit card issuer, so that's probably worth a try as well.


Alternatively, you could choose Credit Card as payment method (and not PayPal) in the FileBot / Paddle Checkout to see if that works. If that doesn't work, then you can take a screenshot of that error message and contact Paddle to further investigate and maybe get details on why the system is blocking your card/bank/life/whatever. If both PayPal and Paddle do not accept your card, then maybe it's generally blocked for some reason, not enabled for online transactions, etc.