Bad license key

[Phantm]

Attempting to renew my license. Paid and at first didnt receive a key. went to the paddle site and asked for it to be resent and then it came into my email. I copied the information and, as the video showed, opened a file that I was renaming, and clicked rename. It gave 4 options

Code: Select all

paste license key
select license file
renew license
upgrade license

I selected paste license key and then a dark grey band above the app shows

Code: Select all

                                       Filebot
Bad License Key: Filebot License P5054787 has EXPIRED on 2024-06-17

What can I do to get this to go through, also, I just recieved the email with the code in txt. I didnt receive an email with a file (checked spam as well).

Thanks

[rednoah]

What is the order number or email address of your most recent purchase?
(NOTE: P5054787 is not a valid license number; this suggests that you have manually copy-typed an error message; this is not smart; if you see an error message then you can click on the error message to copy & paste the error message)


What does the log say? (see How to Request Help)

I selected paste license key and then a dark grey band above the app shows

Can you take a screenshot of this?



How do I activate my license? explains how things work in general. Make sure to copy the license key in its entirety. The human readable section notably is part of the license key:





EDIT:

We were able to locate Order P50547587 purchased on 2023-06-10 00:22:48 using the @gmail.com email address you have used to register here in the forums. If you have made a purchase recently, then you have likely used a different email address.
(NOTE: if you click on Renew License in the FileBot application then the checkout will open with your current and confirmed-working email address pre-filled; but you seem to have manually entered a different email address this year; if you contact Paddle support with the wrong email address, then Paddle staff may be working with the wrong order and may resend the wrong information)




EDIT 2:

We have received a support request from Paddle. Your Order Number is 62842118. Your order has been re-issued and re-sent to the email address you have used here in the forums:

Hi Support team,

We have received a support request from one of your buyers, please can you assist them with query described below

Buyer query:

p***@gmail.com Today 02:17

User: please resend email with registration information

Buyer email: p***@gmail.com
Email linked to the order j***@c***.com
Order number: 62842118
Product name: FileBot (1 year)

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Kind Regards,
Elie