Problem running FileBot from Mac App Store

[upandaway]

I just got a new MacBook Pro and Filebot would not run. I deleted it and redownloaded again from the Mac App Store and it still will not run. It bounces once and quits. I then downloaded from FileBot's website and it ran fine but I would have to pay for it again to use it. Any help here as to what I should do? There was a recent post that had the same problem and the response he got was that an update was needed. FileBot runs fine on my Mac mini with the same version of Mac OS Sonoma 14.5 .

[rednoah]

Do you get the same console output?

Do you get any console output if you launch via Terminal?

Shell: Select all

/Applications/FileBot.app/Contents/MacOS/filebot.launcher

FileBot Not Running on Sonoma (14.3)

[AMiiMA]

here we go,
i guess this was already reported, but the issue is still present:

Code: Select all

An unexpected error occurred during startup: IOPrimaryInterface
java.lang.IllegalStateException: Receipt Hash: IOPrimaryInterface
	at net.filebot.platform.mac.MASReceipt.verifyHash(Unknown Source)
	at net.filebot.platform.mac.MASReceipt.check(Unknown Source)
	at net.filebot.Main.main(Unknown Source)
Caused by: java.lang.IllegalStateException: IOPrimaryInterface
	at net.filebot.platform.mac.MASReceipt.getGUID(Unknown Source)
	... 3 more

[rednoah]

Yep, looks like the same issue. Not much we can do for now. If it's a recent purchase, then you can refund via Apple. If it's an older purchase, then we will send you a complimentary 1-year license for the non-Store edition.

[AMiiMA]

well my purchase is from 2017, so there is a tecnical limitation on the MacStore APP?

[rednoah]

Apple does seem to have introduced some incompatibilities. I don't know. We only know that the same code works for most users while at the same time not working for a small number of users. The symtom is unexpected NIC properties. The root cause is unknown.

[AMiiMA]

THX for the feedback