Unable to install license on new PC

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kane71
Posts: 3
Joined: 18 Feb 2025, 09:59

Unable to install license on new PC

Post by kane71 »

Hi, i'm struggling to install a license on a second PC.

Image Image

Order: PXxxxxxxxx
Issue-Date: 2022-01-25
Valid-Until: 2072-01-25

I believe the license is still good but cant install. Could i get some help, please
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rednoah
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Posts: 24026
Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: Unable to install license on new PC

Post by rednoah »

:?: What does the log say? The log will tell us the text (that seems to not be a license key) you're trying to paste.



:arrow: Please copy & paste the entire license key and try again:

ScreenshotScreenshot




:arrow: Alternatively, you can also double-click on your license file:
:idea: Please read the FAQ and How to Request Help.
kane71
Posts: 3
Joined: 18 Feb 2025, 09:59

Re: Unable to install license on new PC

Post by kane71 »

ah man that's fixed it, i was only pasting part of the file (from -----BEGIN PGP SIGNATURE-----) and not the entire license key (from -----BEGIN PGP SIGNED MESSAGE-----) - doh ! i'm sorry for wasting your time :cry:
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rednoah
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Location: Taipei
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Re: Unable to install license on new PC

Post by rednoah »

No worries. It happens. Happy FileBot-ing!
:idea: Please read the FAQ and How to Request Help.
kane71
Posts: 3
Joined: 18 Feb 2025, 09:59

Re: Unable to install license on new PC

Post by kane71 »

rednoah wrote: 18 Feb 2025, 12:31 No worries. It happens. Happy FileBot-ing!
:D thanks again for your help, it is appreciated
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