Tried renewing

Any questions? Need some help?
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BUju7
Posts: 12
Joined: 22 Jun 2019, 22:59

Tried renewing

Post by BUju7 »

Paypal is rejecting payment to filebot..this never happen before
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rednoah
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Re: Tried renewing

Post by rednoah »

You'll have to contact Paddle (our payment processor) since we ourselves - by design - are not involved in the payment process at all and have no access to payment information. PayPal support may also be helpful. Alternatively, you could try a different payment method instead.
:idea: Please read the FAQ and How to Request Help.
BUju7
Posts: 12
Joined: 22 Jun 2019, 22:59

Re: Tried renewing

Post by BUju7 »

There are no options on paddle website that addresses my issue..I spoke with Paypal they said the receiver not accepting my payment
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rednoah
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Re: Tried renewing

Post by rednoah »

rednoah wrote: 20 Nov 2022, 03:09 Alternatively, you may contact Paddle via email at [email protected] or via the contact form.
You could try sending them a message. My best guess would be a false positive on their Paddle-side fraud detection that blocks transactions ahead of time before they're forcefully reverted by PayPal (which would incur a significant fee Paddle or otherwise cause PayPal to more likely block things from their end). A false positive can happen for any number of reasons so there's no way for us to know.

I'd try a different payment method.
:idea: Please read the FAQ and How to Request Help.
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