Filebot can't log into OpenSubtitles, Error 403

[IAmBroom]

Error: Select all

Client Error: https://api.opensubtitles.com/api/v1/login [403 Forbidden]
net.filebot.web.HttpClientError: https://api.opensubtitles.com/api/v1/login [403 Forbidden]

I've manually checked, and my OpenSubtitles VIP account works with that password. This happens occasionally, and it's frustrating. Just started (this time) a few days ago.

Per the instructions on this forum, here's the log info:


Running filebot from console:

Error: Select all

Client Error: https://api.opensubtitles.com/api/v1/login [403 Forbidden]
net.filebot.web.HttpClientError: https://api.opensubtitles.com/api/v1/login [403 Forbidden]
        at net.filebot.web.WebRequest.doRequest(Unknown Source)
        at net.filebot.web.WebRequest.httpRequestV2(Unknown Source)
        at net.filebot.web.WebRequest.post(Unknown Source)
        at net.filebot.web.WebRequest.post(Unknown Source)
        at net.filebot.web.OpenSubtitlesRestClient.postJson(Unknown Source)
        at net.filebot.web.OpenSubtitlesRestClient.lambda$getAuthorizationToken$2(Unknown Source)
        at net.filebot.Cache.computeIf(Unknown Source)
        at net.filebot.web.OpenSubtitlesRestClient.getAuthorizationToken(Unknown Source)
        at net.filebot.web.OpenSubtitlesRestClient.requestJson(Unknown Source)
        at net.filebot.web.OpenSubtitlesRestClient.getSubtitleList(Unknown Source)
        at net.filebot.web.OpenSubtitlesRestClient.getSubtitleList(Unknown Source)
        at net.filebot.subtitle.SubtitleUtilities.lookupSubtitlesByHash(Unknown Source)
        at net.filebot.ui.subtitle.SubtitleAutoMatchDialog$VideoHashSubtitleServiceBean.getSubtitleList(Unknown Source)
        at net.filebot.ui.subtitle.SubtitleAutoMatchDialog$SubtitleServiceBean.lookupSubtitles(Unknown Source)
        at net.filebot.ui.subtitle.SubtitleAutoMatchDialog$QueryTask.doInBackground(Unknown Source)
        at net.filebot.ui.subtitle.SubtitleAutoMatchDialog$QueryTask.doInBackground(Unknown Source)

Running filebot from console:

Console Output: Select all

$ filebot -script fn:sysinfo

FileBot 5.1.7 (r10514)
JNA Native: 7.0.0
MediaInfo: 24.12
7-Zip-JBinding: 16.02
Tools: fpcalc/1.5.0
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2025-03-06 (r1003)
Groovy: 4.0.21
JRE: OpenJDK Runtime Environment 21.0.3
JVM: OpenJDK 64-Bit Server VM
CPU/MEM: 12 Core / 8 GB Max Memory / 115 MB Used Memory
OS: Windows 10 (amd64)
STORAGE: NTFS [Cdrv] @ 654 GB | NTFS [Data] @ 3.6 TB | NTFS [External Backup] @ 3.5 TB | FAT32 [Google Drive] @ 621 GB | NTFS [TV Shows] @ 11 TB | NTFS [Music] @ 1.5 TB | NTFS [Video] @ 12 TB
DATA: C:\Users\obscure\AppData\Roaming\FileBot
Package: MSI
Activate License [PX40700213] on [Wed May 28 18:05:31 EDT 2025]
License: FileBot License PX40700213 (Valid-Until: 2072-08-27)
Done ?(?????)?

[rednoah]

Does filebot -script fn:osdb.stats confirm that you have not yet exhausted your quota?

Shell: Select all

filebot -script fn:osdb.stats

Note that login seems to fundamentally work:

Console Output: Select all

$ filebot -script fn:configure --def osdbUser=***** --def osdbPwd=*****
Set OpenSubtitles login details
Checking... OK

allowed_translations: 1
allowed_downloads: 20
level: Sub leecher
user_id: *****
ext_installed: false
vip: false
downloads_count: 0
remaining_downloads: 20
username: *****

[IAmBroom]

The results from osdb.stats are less optimal:

>filebot -script fn:osdb.stats
https://api.opensubtitles.com/api/v1/login [403 Forbidden]
Done ?(?????)?

It's not possible that I exceeded my quota. There's only three files being submitted.

[IAmBroom]

When I try to update the password, I get an error as well.

FileBot
OpenSubtitles: Client Error: https://api.opensubtitles.com/api/v1/login [403 Forbidden]

[rednoah]

You could try from a different IP (e.g. using your mobile phone hotspot instead of ISP internet) to see if that makes a difference.


What if you set incorrect username / password on purpose? That would allow you to check if OSDB is / is not even checking the information you pass along or just blocking you right for some reason:

Console Output: Select all

$ filebot -script fn:configure --def osdbUser=asdf --def osdbPwd=asdf
Set OpenSubtitles login details
Checking... Your login details are incorrect. Please go to www.opensubtitles.com (REST API; not www.opensubtitles.org) to check your login details and reset your password if necessary.
https://api.opensubtitles.com/api/v1/login [401 Unauthorized Request]

[IAmBroom]

That is a really clever idea!

However, today it just magically worked. Yay, but also no way to know why it wasn't working before.