I just started having an issue after using the program for a few months. After loading files, when I click to fetch data as I always have, nothing happens. I tried a number of the search sources, all respond the same (no response). Autodetect spins the wheel for a couple of seconds and then nothing. I have tried different files as well.
Windows 10, downloaded from the site. Latest version. Tried clearing cache, and repair install.
Will not fetch data
Re: Will not fetch data
What does the log say? The log will give us detailed information, and probably tell us what's going on, which is the first step towards finding a solution.
Please read How to Request Help.
Please read How to Request Help.-
dudemancool
- Posts: 7
- Joined: 14 Dec 2019, 03:46
Re: Will not fetch data
How do I access the log? I only find an error folder and history folder in app data. If it is the error folder info you want, how best to provide that?
Re: Will not fetch data
There should be a text file called error.log which you can then upload to pastebin for easy sharing.rednoah wrote: ↑16 Nov 2011, 16:46 Q: Where does FileBot store its application data files? Where is the rename history? Where are the logs?
The default location for application data is %APP_DATA% on Windows and $HOME on Mac and Linux.
e.g. Windows:Code: Select all
%APPDATA%\FileBot
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dudemancool
- Posts: 7
- Joined: 14 Dec 2019, 03:46
Re: Will not fetch data
These particular errors are unrelated to FileBot specifically, and just tell us the network connection just generally didn't work:
You'll want to check your network. If you're using VPN, that's probably the culprit. Could be anything though, but basically boils down to the internet not working on some level.
HTTP Error Code 429 would indicate that CloudFlare is banning our outbound IP due to abuse: https://support.cloudflare.com/hc/en-us ... e-Limiting
Code: Select all
java.net.SocketTimeoutException: connect timed outCode: Select all
java.net.ConnectException: Connection refused: connectCode: Select all
java.io.IOException: Server returned HTTP response code: 429-
dudemancool
- Posts: 7
- Joined: 14 Dec 2019, 03:46
Re: Will not fetch data
I'm not seeing the 429 error (there are a lot of java related errors with other numbers, but im not seeing the 429), but I'm also not seeing any log for recent attempts including today of using filebot. Its like its not reacting at all to the requests to fetch data.
I have not activated windows firewall, and no vpn is active on that computer or network.
I have not activated windows firewall, and no vpn is active on that computer or network.
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dudemancool
- Posts: 7
- Joined: 14 Dec 2019, 03:46
Re: Will not fetch data
Further, I have tried another computer, connected through a different network and am seeing the same problem. Could it be a problem with my licence?
Re: Will not fetch data
No. This is definitely an isolated issue on your network or your machine. I doubt FileBot is the only affected application, especially if CloudFlare has blacklisted your IP, even if it appears to you that only FileBot is affected.
The errors say java.io.* and java.net.* but is just the underlying platform. Java is not broken. The network just doesn't work, and so the Java platform will give you java.* error messages. If it was C#.NET framework based, you'd get conceptually the same error messages with slightly different wording.
DNS does not work due to network not working:
SSL does not work due to network not working:
TL;DR The bottom line, no code change in FileBot could possibly resolve network issues on your end, so there's nothing I can do in this regard, other than just offer you a refund.
You may want to talk to your ISP. Maybe your sharing an outbound IP with someone that's purposefully or unknowingly abusing the internet, and thus gets your IP banned by CloudFlare and friends.
The errors say java.io.* and java.net.* but is just the underlying platform. Java is not broken. The network just doesn't work, and so the Java platform will give you java.* error messages. If it was C#.NET framework based, you'd get conceptually the same error messages with slightly different wording.
DNS does not work due to network not working:
Code: Select all
java.net.UnknownHostException: api.filebot.netCode: Select all
javax.net.ssl.SSLProtocolException: Read timed out-
dudemancool
- Posts: 7
- Joined: 14 Dec 2019, 03:46
Re: Will not fetch data
My second message indicated that I used a different computer and OS, along with a different network to attempt to use Filebot. It would not work either, and there are no messages in the error log. Its like its not even trying to connect to the internet. I have had no connection issues with any other apps.
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dudemancool
- Posts: 7
- Joined: 14 Dec 2019, 03:46
Re: Will not fetch data
FYI, I just tried converting TV episodes using TVDB. It worked. It seems to only be movie conversions that do not.
Re: Will not fetch data
The logs above show that requests to TheMovieDB API Services result in HTTP Error Code 429 response messages. Presumably, only that particular service has banned your IP. However, there are many generic network errors as well, indicating a general issue as well.
That would hint at those computers having something odd or unique in common, that only applies to your computers. Like your preferred firewall software or something akin to that. Suffice to say, it works for me, and it seems to works for everyone else, otherwise a lot of people would be very unhappy and create posts to that account. Yet it seems that this problem is isolated to you specifically.dudemancool wrote: ↑29 Dec 2019, 19:50 My second message indicated that I used a different computer and OS, along with a different network to attempt to use Filebot. It would not work either, and there are no messages in the error log. Its like its not even trying to connect to the internet. I have had no connection issues with any other apps.