Filebot Stopped working after changing ISP

[agrcooper]

I've just changed my ISP from BT to EE here in the UK and Filebot has stopped working, I just get the spinning dots, it never comes back with results.

I've tried disabling the firewall on my router, no joy.
I've tried using a VPN routing through various cities around the world, no joy,
I've tried using Google DNS servers in my IPv4 settings, no joy.

I would be grateful if anyone has any other suggestions to try.

[rednoah]

What exactly are you trying to do? What exactly is not working? TheTVDB? TheMovieDB? OpenSubtitles?

What does the error message say? What does the log say?

Where can I find the log? See FAQ for details.

[agrcooper]

I'm just trying to match titles to the MovieDB in movie mode.

No error message, just spinning balls.

I can't find the LOG.. there's no FileBot folder in my

Code: Select all

%USERPROFILE%\AppData\Local\Packages\PointPlanck.FileBot_*\LocalCache\Roaming\

[rednoah]

1.
As long as it's spinning balls, it hasn't failed yet. No matter what, it'll eventually either work, or fail for some reason. FileBot will retry internally, so it might take a few minutes before it gets multiple timeouts and gives up and shows a error message at the top of your screen. This will also be logged.


2.
If you have installed FileBot via the Windows Store, then there will be a FileBot folder here:

Code: Select all

%USERPROFILE%\AppData\Local\Packages\PointPlanck.FileBot_*\LocalCache\Roaming\FileBot

PointPlanck.FileBot_* is different for each user.


If you have installed FileBot via the MSI Installer, then there will be a FileBot folder here:

Code: Select all

%APPDATA%\FileBot

[agrcooper]

Not having changed anything specific to FileBot... it's started working fine again.