License paid, not received

Any questions? Need some help?
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Yoda
Posts: 3
Joined: 06 Jan 2019, 08:52

License paid, not received

Post by Yoda » 06 Jan 2019, 09:02

Hello Noah,

I ordered a 1-year license yesterday. I then received a mail from Paddle, which stated: During the order process, our automated system noticed a few characteristics of the order that mean that we need to manually review it before we can process the order further. This process typically takes a few hours but will often happen much more quickly.

Unfortunately I still haven't received a license. Could you look into it?

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rednoah
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Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: License paid, not received

Post by rednoah » 06 Jan 2019, 09:06

Looks like this order is still stuck on the Paddle end of things. Do you have a Paddle order number already? Maybe you can send them an email to ask about the progress?

How long have you been waiting for manual review? Presumably, manual review takes a bit longer during the Xmas & New Year holidays.
:idea: Please read the FAQ and How to Request Help.

Yoda
Posts: 3
Joined: 06 Jan 2019, 08:52

Re: License paid, not received

Post by Yoda » 06 Jan 2019, 09:09

Okay, I will send them an e-mail. Hope they will fix this soon.

Yoda
Posts: 3
Joined: 06 Jan 2019, 08:52

Re: License paid, not received

Post by Yoda » 07 Jan 2019, 09:39

Issue resolved. License received!

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