License Activation Questions and Answers

Any questions? Need some help?
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Hor7Crux
Posts: 1
Joined: 02 Nov 2019, 17:08

Re: [FAQ] How do I activate my license?

Post by Hor7Crux »

I accidentally deleted my email containing the keys, how do I recover?

Hor7Crux user
Email [email protected]
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

I've re-sent your license file. Please store it carefully this time.
:idea: Please read the FAQ and How to Request Help.
siilentcmndo
Posts: 3
Joined: 05 Nov 2019, 02:15

Re: [FAQ] How do I activate my license?

Post by siilentcmndo »

just purchased a new License and every time i try to activate it i keep getting a License error, any advice please?
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

What does the license error say? What does the log say? What OS are you using? How did you install FileBot? Are you using the GUI, or the CLI, or FileBot Node? How are you activating your license?

:idea: Please read How to Request Help.
:idea: Please read the FAQ and How to Request Help.
siilentcmndo
Posts: 3
Joined: 05 Nov 2019, 02:15

Re: [FAQ] How do I activate my license?

Post by siilentcmndo »

error - License Error with file location and license,txt at the end
using windows 10 x64
i installed filebot from the link given to me when renewing the license. i tried copying the text file and also selction the license file and obtain the same error both time
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

Try to delete the license.txt file in the FileBot application data folder first. If the file is read-only for some reason, that would explain why FileBot can't override it with the new license data.
:idea: Please read the FAQ and How to Request Help.
siilentcmndo
Posts: 3
Joined: 05 Nov 2019, 02:15

Re: [FAQ] How do I activate my license?

Post by siilentcmndo »

All good now thanks
Acteo
Posts: 3
Joined: 07 Nov 2019, 01:15

Re: [FAQ] How do I activate my license?

Post by Acteo »

Hello, i had to reinitialize my PC today. Can't get to find my license despite my searches.
@rednoah Can you please resend it to me ?
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.
:idea: Please read the FAQ and How to Request Help.
Acteo
Posts: 3
Joined: 07 Nov 2019, 01:15

Re: [FAQ] How do I activate my license?

Post by Acteo »

rednoah wrote: 07 Nov 2019, 05:31 Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.
Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.
Last edited by Acteo on 07 Nov 2019, 12:30, edited 1 time in total.
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

I checked. That email wasn't used either. I've you've used your Credit Card for payment, then I maybe be able to look up your order by name. Please PM me your name.
:idea: Please read the FAQ and How to Request Help.
Acteo
Posts: 3
Joined: 07 Nov 2019, 01:15

Re: [FAQ] How do I activate my license?

Post by Acteo »

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.
dogwood32
Posts: 1
Joined: 08 Nov 2019, 21:49

Re: [FAQ] How do I activate my license?

Post by dogwood32 »

Hello. I am trying to purchase a yearly license. When I click on the link the site it takes me to crashes. Can you help me with purchasing a license?
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

What browser are you using? Have you tried the latest Chrome / Firefox / etc? Can you take a screenshot of the crash report?
:idea: Please read the FAQ and How to Request Help.
bwang91
Posts: 1
Joined: 23 Nov 2019, 22:17

Re: [FAQ] How do I activate my license?

Post by bwang91 »

I need to post before I can send a PM.
schumissimo
Posts: 2
Joined: 03 Dec 2019, 07:55

Re: [FAQ] How do I activate my license?

Post by schumissimo »

Hello I use the latest portable version on a server debian 9, I bought a universal license but I can not activate it and despite having searched on the forum I can not find any explanation to do it. How should I proceed, please? Cordially. Schumissimo
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

schumissimo wrote: 03 Dec 2019, 08:01 I can not activate
:?: What have you tried so far?

:?: Is there an error message? What does error message say?

:?: Can you copy & paste or take a screenshot and share it with us?

:idea: Please read How to Request Help.
:idea: Please read the FAQ and How to Request Help.
schumissimo
Posts: 2
Joined: 03 Dec 2019, 07:55

Re: [FAQ] How do I activate my license?

Post by schumissimo »

Hi I took all the installation to zero and everything works now, sorry for the inconvenience, thank you very much ;)
feelfree101
Posts: 1
Joined: 15 Dec 2019, 23:05

Re: [FAQ] How do I activate my license?

Post by feelfree101 »

need to post to pm
mcorn
Posts: 1
Joined: 15 Dec 2019, 23:54

Re: [FAQ] How do I activate my license?

Post by mcorn »

posting to pm
bhaberman
Posts: 1
Joined: 16 Dec 2019, 00:27

Re: [FAQ] How do I activate my license?

Post by bhaberman »

In this case, please PM me your name and @gmail.com address, and ideally your order number (e.g. P1234567) if possible, so I can manually resend your license. (
Carlz10
Posts: 6
Joined: 16 Dec 2019, 06:07

Re: [FAQ] How do I activate my license?

Post by Carlz10 »

Just posting here so I can PM re: non-receipt of licence :(
Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

Carlz10 wrote: 16 Dec 2019, 06:09 Just posting here so I can PM re: non-receipt of licence :(
Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.
I manually found your order. Please give me your @gmail so I can resend.
:idea: Please read the FAQ and How to Request Help.
Kyoto53
Posts: 1
Joined: 29 Dec 2019, 19:38

Re: [FAQ] How do I activate my license?

Post by Kyoto53 »

posting here so I can PM re: non-receipt of licence
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

Kyoto53 wrote: 29 Dec 2019, 19:44 posting here so I can PM re: non-receipt of licence

Code: Select all

5.7.1 < …@gail.com>: Recipient address rejected: this address does not exist
:arrow: viewtopic.php?f=8&t=11131
:idea: Please read the FAQ and How to Request Help.
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