License Activation Questions and Answers

[Hor7Crux]

I accidentally deleted my email containing the keys, how do I recover?

Hor7Crux user
Email [email protected]

[rednoah]

I've re-sent your license file. Please store it carefully this time.

[siilentcmndo]

just purchased a new License and every time i try to activate it i keep getting a License error, any advice please?

[rednoah]

What does the license error say? What does the log say? What OS are you using? How did you install FileBot? Are you using the GUI, or the CLI, or FileBot Node? How are you activating your license?

Please read How to Request Help.

[siilentcmndo]

error - License Error with file location and license,txt at the end
using windows 10 x64
i installed filebot from the link given to me when renewing the license. i tried copying the text file and also selction the license file and obtain the same error both time

[rednoah]

Try to delete the license.txt file in the FileBot application data folder first. If the file is read-only for some reason, that would explain why FileBot can't override it with the new license data.

[siilentcmndo]

All good now thanks

[Acteo]

Hello, i had to reinitialize my PC today. Can't get to find my license despite my searches.
@rednoah Can you please resend it to me ?
[email protected]

[rednoah]

Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.

[Acteo]

Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.

[rednoah]

I checked. That email wasn't used either. I've you've used your Credit Card for payment, then I maybe be able to look up your order by name. Please PM me your name.

[Acteo]

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.

[dogwood32]

Hello. I am trying to purchase a yearly license. When I click on the link the site it takes me to crashes. Can you help me with purchasing a license?

[rednoah]

What browser are you using? Have you tried the latest Chrome / Firefox / etc? Can you take a screenshot of the crash report?

[bwang91]

I need to post before I can send a PM.

[rednoah]

I can not activate

What have you tried so far?

Is there an error message? What does error message say?

Can you copy & paste or take a screenshot and share it with us?

Please read How to Request Help.

[feelfree101]

need to post to pm

[mcorn]

posting to pm

[bhaberman]

In this case, please PM me your name and @gmail.com address, and ideally your order number (e.g. P1234567) if possible, so I can manually resend your license. (

[Carlz10]

Just posting here so I can PM re: non-receipt of licence
Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.

[rednoah]

Just posting here so I can PM re: non-receipt of licence
Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.

I manually found your order. Please give me your @gmail so I can resend.

[Kyoto53]

posting here so I can PM re: non-receipt of licence

[rednoah]

posting here so I can PM re: non-receipt of licence

Code: Select all

5.7.1 < …@gail.com>: Recipient address rejected: this address does not exist

viewtopic.php?f=8&t=11131

[brockm]

posting to be able to pm.

[rednoah]

posting to be able to pm.

I've re-sent your license file to your correct email address.