License Activation Questions and Answers

Post by **rednoah** » 07 Jun 2019, 08:17

I've found your order and re-sent your license file.

braun82 · Post by **braun82** » 10 Jun 2019, 04:50

I need my license key. Can you please send via email?

Post by **rednoah** » 10 Jun 2019, 06:01

braun82 wrote: 10 Jun 2019, 04:50 I need my license key. Can you please send via email?

Re-sent. Don't delete the email this time around.

bandit1255 · Post by **bandit1255** » 14 Jun 2019, 21:56

#1 posting to send you a PN... Done!

Hello to all of the rest

alpheus0 · Post by **alpheus0** » 18 Jun 2019, 02:40

Posting so I can pm

Oppai85 · Post by **Oppai85** » 18 Jun 2019, 04:34

Got the email with an invoice, got the email asking me to activate this account but no email with my license.

kayftb · Post by **kayftb** » 23 Jun 2019, 14:24

Posting so I can PM

Scooby2oo · Post by **Scooby2oo** » 25 Jun 2019, 04:17

I would love to have a license, but i received no Email

bergenhansa · Post by **bergenhansa** » 28 Jun 2019, 02:32

I got a PGP key via my hotmail address, but every time I go to enter it, it says PGP SIGNED MESSAGE not found. I don't see an attachment file either.

nokay · Post by **nokay** » 28 Jun 2019, 03:22

My first post so I can PM you.

-

Post by **rednoah** » 28 Jun 2019, 04:25

bergenhansa wrote: 28 Jun 2019, 02:32 I got a PGP key via my hotmail address, but every time I go to enter it, it says PGP SIGNED MESSAGE not found. I don't see an attachment file either.

Please PM me the text content of your license file.

Post by **rednoah** » 28 Jun 2019, 07:31

nokay wrote: 28 Jun 2019, 03:22 My first post so I can PM you. -

I can't find any records via your name or email. You likely typed it wrong.

Please contact Paddle with your payment details so they can help you figure out your order number:
https://paddle.com/support/contact/

Post by **rednoah** » 03 Jul 2019, 09:12

salopian wrote: I am trying to install Filebot on my laptop as my desktop has died. I can't find a license email and can't remember how I bought it. What can I do?

If you have purchased via the Microsoft Store, then you can contact Microsoft Support, or just try to login, since the Microsoft Store will remember your purchase in your Microsoft Account.

If you have purchased via Paddle, then you need to contact Paddle so they can help you look up your order number via your payment details.

ForcedInduction · Post by **ForcedInduction** » 09 Jul 2019, 17:47

fist post

marshallbranin · Post by **marshallbranin** » 10 Jul 2019, 15:29

Need to post to PM

DarkField · Post by **DarkField** » 17 Jul 2019, 23:07

First post

wheremylicencekey · Post by **wheremylicencekey** » 21 Jul 2019, 19:01

hello, post for PM

borouts · Post by **borouts** » 24 Jul 2019, 15:47

First post to activate PM functionality

BostonScott · Post by **BostonScott** » 30 Jul 2019, 00:16

How about including directions with the license file email? Wouldn't that be easier?

Post by **rednoah** » 30 Jul 2019, 04:33

The license email includes a link to the instructions here, just in case. It should be rather self-explanatory though, so most users won't require trouble shooting advice. Plus, you'll want to be able to Google it.

robbinbanks · Post by **robbinbanks** » 04 Aug 2019, 20:45

Needed to make a post to pm

danmurray · Post by **danmurray** » 09 Aug 2019, 00:46

Posting so I can PM

mariopetit · Post by **mariopetit** » 12 Aug 2019, 15:31

I dont sent pm

agoodpub · Post by **agoodpub** » 15 Aug 2019, 10:35

Hi I purchased a licence a couple of years ago through the windows store. Yesterday I had to restore an old backup of my PC to a few months ago (but from after I purchased/installed filebot) and now when I try to run it get a message saying "Filebot is not currently available in your account".

I'm not sure if this is to do with my system restore or for some other reason. How can I get it working again? I downloaded the latest version from your website and it is saying I need to get a licence.

Post by **rednoah** » 15 Aug 2019, 11:32

agoodpub wrote: 15 Aug 2019, 10:35 Hi I purchased a licence a couple of years ago through the windows store.

If you have purchased FileBot via the Microsoft Store, then you will need to install FileBot via the Microsoft Store. Your Microsoft Account remembers your purchase, so you neither have, nor need, a license file.

agoodpub wrote: 15 Aug 2019, 10:35 I downloaded the latest version from your website and it is saying I need to get a licence.

The standalone installer requires a standalone license purchased via Paddle. Microsoft Store / Mac App Store / Paddle purchases are distinct and not to be confused with each other.

agoodpub · Post by **agoodpub** » 15 Aug 2019, 16:25

rednoah wrote: 15 Aug 2019, 11:32
agoodpub wrote: 15 Aug 2019, 10:35 Hi I purchased a licence a couple of years ago through the windows store.
If you have purchased FileBot via the Microsoft Store, then you will need to install FileBot via the Microsoft Store. Your Microsoft Account remembers your purchase, so you neither have, nor need, a license file.

That's what I thought, but it only gives me the option to buy it for £33.49 - even though I bought it 2 years ago. Maybe the option I bought was only a fixed-time licence? Except that it was working until I had to do the restore.

If I go to the "Purchased" tab in my account it shows up as been purchased on July 7th 2017.

Post by **rednoah** » 15 Aug 2019, 19:09

agoodpub wrote: 15 Aug 2019, 16:25 Maybe the option I bought was only a fixed-time licence?

The Microsoft Store / Mac App Store / iOS App Store / Google Play Store all universally only support a simple life-time purchase model. There is no such thing as a fixed-time license, upgrade license, etc. There's no way to cancel or refund a purchase either (for developers at least).

agoodpub wrote: 15 Aug 2019, 16:25 If I go to the "Purchased" tab in my account it shows up as been purchased on July 7th 2017.

Please contact Microsoft Support so they can check your account to figure out whats wrong.

agoodpub · Post by **agoodpub** » 16 Aug 2019, 09:08

I’ll check with them as you suggest.

Thanks for the clarification that it was a one-off payment rather than a yearly subscription.

Post by **rednoah** » 16 Aug 2019, 09:47

agoodpub wrote: 16 Aug 2019, 09:08 Thanks for the clarification that it was a one-off payment rather than a yearly subscription.

Yes, I can confirm that, and not just for FileBot, but for ever single application on every single app store platform.

The yearly subscription license model is something that FileBot introduced as an alternative for the store (which is disliked by many) in general, and as a low-cost option for new users that just need FileBot for a few days.

sblack55 · Post by **sblack55** » 16 Aug 2019, 21:17

I just purchased a new 1-year license, but am getting the following messages when installing on my Synology NAS as directed:

Code: Select all

sudo -H -u sc-tvheadend filebot --license *.psm
Password:
Activate License <....….>
Write [FileBot License <....….> (Valid-Until: 2020-08-23)] to [/volume1/@appstore/filebot/data/.license]
License Error: /volume1/@appstore/filebot/data/.license

sblack55 · Post by **sblack55** » 16 Aug 2019, 22:08

Removed "-u sc-tvheadend" from the command and it worked. admin is the owner of the .license file, so I guess sc-tvheadend doesn't have permissions to overwrite it. Perhaps I should chown it to sc-tvheadend???

Post by **rednoah** » 17 Aug 2019, 05:22

Yes, the order of log entries would suggest that it couldn't write the license file in its own application home folder. If the application home folder is not readable / writable, then FileBot can fail in strange an unexpected ways.

On Synology, it's configured to use the same license file by default for all users, and I presume that default location is only writable to the default admin user, but should be readable by all users that execute filebot.

On Synology, there will be a unique application data sub-folder for caches and such for each user, so I don't think you have to change any permissions.

EDIT:

I've updated the Synology package scripts to make sure the .license file is initialized with world-read-writable permissions.

graveangel · Post by **graveangel** » 21 Aug 2019, 18:03

I can't activate my license under my VPS, tested on my local machine and it worked but not on the VPS.. command used filebot --license licensefile.psm
I am on Zorin which is an ubuntu base distribution.

Post by **rednoah** » 22 Aug 2019, 00:23

graveangel wrote: 21 Aug 2019, 18:03 I can't activate my license under my VPS

What does the console output say?

graveangel · Post by **graveangel** » 22 Aug 2019, 00:42

rednoah wrote: 22 Aug 2019, 00:23
graveangel wrote: 21 Aug 2019, 18:03 I can't activate my license under my VPS
What does the console output say?

I get License Error: null

Post by **rednoah** » 22 Aug 2019, 00:46

What is the exact command you're using to install the license? Are you sure that you're using a file that is actually a license file? Please PM me the exact license text you're trying to install. You can use the cat /path/to/file.psm command to display the license text.

How did you install FileBot? What version of FileBot are you using? Run filebot -script fn:sysinfo for details.

graveangel · Post by **graveangel** » 22 Aug 2019, 02:02

PM sent

Post by **rednoah** » 22 Aug 2019, 03:01

graveangel wrote: 22 Aug 2019, 02:02PM sent

You're using an HTML document as license. How? Why?

A license key looks like this:

Code: Select all

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Product: FileBot
Name: …
Email: …
Order: …
Issue-Date: …
Valid-Until: …
-----BEGIN PGP SIGNATURE-----

…
-----END PGP SIGNATURE-----

e.g.

graveangel · Post by **graveangel** » 22 Aug 2019, 03:13

When I run the command cat /path/to/file.psm that's what I get.. but if I open the .psm file with a text editor it looks like the picture you posted.

Post by **rednoah** » 22 Aug 2019, 03:39

graveangel wrote: 22 Aug 2019, 03:13 When I run the command cat /path/to/file.psm that's what I get.. but if I open the .psm file with a text editor it looks like the picture you posted.

cat is the absolute truth to what the file content is. That is what FileBot sees. That is what all programs see.

You're most likely being confused by some special web interface. You can ask your VPS provider how to upload files, or you can just use scp, or copy & paste into your SSH session.

e.g. paste license file via SSH:

Code: Select all

echo '
<paste license>
' > /path/to/license.psm

graveangel · Post by **graveangel** » 22 Aug 2019, 04:16

Yes, that worked, transferring the license file using scp via ssh... thank you very much.

BigSAR · Post by **BigSAR** » 28 Aug 2019, 13:49

(Posting here so I can send a PM.)

jp42 · Post by **jp42** » 31 Aug 2019, 19:42

Hi - I just tried to run Filebot and it says my license is expired (v4.8.5 on MacOS 10.14.6)

I tried searching for my original receipt (because I can't recall how or when I purchased the license). I thought I bought a lifetime license?

Post by **rednoah** » 01 Sep 2019, 05:24

You have most likely purchased a 1 year license. If you give me your order number, then I can double check for you.

You can open the license file with a text editor to see order number / purchase date / valid-until date.

md1010 · Post by **md1010** » 07 Sep 2019, 22:41

Need to post before PM?

Post by **rednoah** » 10 Sep 2019, 06:54

md1010 wrote: 07 Sep 2019, 22:41 Need to post before PM?

Your license has been re-issued and re-sent to your correct email address.

BrandedTamarasu · Post by **BrandedTamarasu** » 26 Sep 2019, 23:11

posting so i can PM

bob · Post by **bob** » 25 Oct 2019, 06:29

post to pm

tunibeta · Post by **tunibeta** » 29 Oct 2019, 15:25

Hi,

Somebody can help me for activate my licence filebot on windows 10 ?

i have only the pgp email but not the psm file

thanks

Post by **rednoah** » 29 Oct 2019, 16:00

You can use copy and paste. Please read the first page of this thread.

Hor7Crux · Post by **Hor7Crux** » 02 Nov 2019, 17:16

I accidentally deleted my email containing the keys, how do I recover?

Hor7Crux user
Email [email protected]

Post by **rednoah** » 03 Nov 2019, 05:22

I've re-sent your license file. Please store it carefully this time.

siilentcmndo · Post by **siilentcmndo** » 05 Nov 2019, 02:24

just purchased a new License and every time i try to activate it i keep getting a License error, any advice please?

Post by **rednoah** » 05 Nov 2019, 07:39

What does the license error say? What does the log say? What OS are you using? How did you install FileBot? Are you using the GUI, or the CLI, or FileBot Node? How are you activating your license?

Please read How to Request Help.

siilentcmndo · Post by **siilentcmndo** » 05 Nov 2019, 11:23

error - License Error with file location and license,txt at the end
using windows 10 x64
i installed filebot from the link given to me when renewing the license. i tried copying the text file and also selction the license file and obtain the same error both time

Post by **rednoah** » 05 Nov 2019, 11:36

Try to delete the license.txt file in the FileBot application data folder first. If the file is read-only for some reason, that would explain why FileBot can't override it with the new license data.

siilentcmndo · Post by **siilentcmndo** » 05 Nov 2019, 22:10

All good now thanks

Acteo · Post by **Acteo** » 07 Nov 2019, 01:23

Hello, i had to reinitialize my PC today. Can't get to find my license despite my searches.
@rednoah Can you please resend it to me ?
[email protected]

Post by **rednoah** » 07 Nov 2019, 05:31

Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.

Acteo · Post by **Acteo** » 07 Nov 2019, 10:57

rednoah wrote: 07 Nov 2019, 05:31 Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.

Post by **rednoah** » 07 Nov 2019, 11:00

I checked. That email wasn't used either. I've you've used your Credit Card for payment, then I maybe be able to look up your order by name. Please PM me your name.

Acteo · Post by **Acteo** » 07 Nov 2019, 12:31

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.

dogwood32 · Post by **dogwood32** » 08 Nov 2019, 21:55

Hello. I am trying to purchase a yearly license. When I click on the link the site it takes me to crashes. Can you help me with purchasing a license?

Post by **rednoah** » 09 Nov 2019, 04:58

What browser are you using? Have you tried the latest Chrome / Firefox / etc? Can you take a screenshot of the crash report?

bwang91 · Post by **bwang91** » 23 Nov 2019, 22:20

I need to post before I can send a PM.

Post by **rednoah** » 03 Dec 2019, 08:28

schumissimo wrote: 03 Dec 2019, 08:01 I can not activate

What have you tried so far?

Is there an error message? What does error message say?

Can you copy & paste or take a screenshot and share it with us?

Please read How to Request Help.

feelfree101 · Post by **feelfree101** » 15 Dec 2019, 23:07

need to post to pm

mcorn · Post by **mcorn** » 15 Dec 2019, 23:56

posting to pm

bhaberman · Post by **bhaberman** » 16 Dec 2019, 00:28

In this case, please PM me your name and @gmail.com address, and ideally your order number (e.g. P1234567) if possible, so I can manually resend your license. (

Carlz10 · Post by **Carlz10** » 16 Dec 2019, 06:09

Just posting here so I can PM re: non-receipt of licence

Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.

Post by **rednoah** » 16 Dec 2019, 07:22

Carlz10 wrote: 16 Dec 2019, 06:09 Just posting here so I can PM re: non-receipt of licence
Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.

I manually found your order. Please give me your @gmail so I can resend.

Kyoto53 · Post by **Kyoto53** » 29 Dec 2019, 19:44

posting here so I can PM re: non-receipt of licence

Post by **rednoah** » 29 Dec 2019, 20:17

Kyoto53 wrote: 29 Dec 2019, 19:44 posting here so I can PM re: non-receipt of licence

Code: Select all

5.7.1 < …@gail.com>: Recipient address rejected: this address does not exist

viewtopic.php?f=8&t=11131

brockm · Post by **brockm** » 31 Dec 2019, 04:01

posting to be able to pm.

Post by **rednoah** » 31 Dec 2019, 10:46

brockm wrote: 31 Dec 2019, 04:01 posting to be able to pm.

I've re-sent your license file to your correct email address.

rogue780 · Post by **rogue780** » 04 Jan 2020, 00:26

Hi. I received my license, but when I try to activate it, I'm told it isn't a valid license:

Code: Select all

administrator@somehost:/opt/docker/filebot$ docker run --rm -it -v data:/data rednoah/filebot --license ./FileBot_License_P11047329.psm
Error during startup
net.filebot.cli.CmdlineException: Invalid License File: ./FileBot_License_P11047329.psm
        at net.filebot.cli.ArgumentBean.getLicenseKey(ArgumentBean.java:367)
        at net.filebot.Main.main(Main.java:125)
Caused by: java.nio.file.NoSuchFileException: ./FileBot_License_P11047329.psm
        at net.filebot.util.FileUtilities.readFile(FileUtilities.java:202)
        at net.filebot.util.FileUtilities.readTextFile(FileUtilities.java:213)
        at net.filebot.cli.ArgumentBean.getLicenseKey(ArgumentBean.java:365)
        ... 1 more

Post by **rednoah** » 04 Jan 2020, 02:20

FileBot is running inside the container, so the file path you pass in must be valid from the point of view of the container, not your host.

You’re passing in a file path that doesn’t exist from the point of view of the container, so it says Caused by: java.nio.file.NoSuchFileException. You must map the folder where the *.psm file is into the container and then specify the corresponding path as license file argument.

Please read the manual carefully:
https://hub.docker.com/r/rednoah/filebot/

kneelesh48 · Post by **kneelesh48** » 06 Jan 2020, 16:37

For some reason, I'm not able to paste the license key.

Post by **rednoah** » 06 Jan 2020, 18:04

kneelesh48 wrote: 06 Jan 2020, 16:37 For some reason, I'm not able to paste the license key.

If for some reason copy & paste doesn't work, then you can also use the license file you have received as attachment in the second email.

kpatel6588 · Post by **kpatel6588** » 12 Jan 2020, 15:59

Hi, I just re-newed my filebot license and it no longer works. I can't copy/paste, it won't accept the license file, and it won't activate via fresh install. same error: https://imgur.com/a/TzaSjMC username is same.

Post by **rednoah** » 12 Jan 2020, 23:25

kpatel6588 wrote: 12 Jan 2020, 15:59 Hi, I just re-newed my filebot license and it no longer works. I can't copy/paste, it won't accept the license file, and it won't activate via fresh install. same error: https://imgur.com/a/TzaSjMC username is same.

Here's a likely solution:
viewtopic.php?f=10&t=11238

kpatel6588 · Post by **kpatel6588** » 12 Jan 2020, 23:42

rednoah wrote: 12 Jan 2020, 23:25
kpatel6588 wrote: 12 Jan 2020, 15:59 Hi, I just re-newed my filebot license and it no longer works. I can't copy/paste, it won't accept the license file, and it won't activate via fresh install. same error: https://imgur.com/a/TzaSjMC username is same.

Here's a likely solution:
viewtopic.php?f=10&t=11238

Thank you! All set. Great work btw, cures the OCD

CREWBEAST · Post by **CREWBEAST** » 15 Jan 2020, 20:19

I have purchaced a life-time licence after my one year licencence expired on 1/14/2020. i recieved the email with the text to copy to validate licence as well as the dowloaded file for the validation as well. when i go to copy and paste the validation or direct filebot the the file i get the same error code.

"Licence Error: C:\Users\Owner\AppData\Roaming\FileBot\license.txt"

Post by **rednoah** » 15 Jan 2020, 20:28

CREWBEAST wrote: 15 Jan 2020, 20:19 I have purchaced a life-time licence after my one year licencence expired on 1/14/2020. i recieved the email with the text to copy to validate licence as well as the dowloaded file for the validation as well. when i go to copy and paste the validation or direct filebot the the file i get the same error code.

"Licence Error: C:\Users\Owner\AppData\Roaming\FileBot\license.txt"

Here's a likely solution:
viewtopic.php?t=11238

BillySpanner · Post by **BillySpanner** » 17 Jan 2020, 15:26

Can you export a license from a working version? Can’t find email and looking to get new PC and will need to reinstall

Post by **rednoah** » 17 Jan 2020, 15:36

Yes, your license is stored as clear text. You can just copy & paste that.

BillySpanner · Post by **BillySpanner** » 17 Jan 2020, 15:41

I’ve done the %AppData% and I have no roaming folder named filebot!

Post by **rednoah** » 17 Jan 2020, 15:44

BillySpanner wrote: 17 Jan 2020, 15:41 I’ve done the %AppData% and I have no roaming folder named filebot!

What does filebot -script fn:sysinfo say?

BillySpanner · Post by **BillySpanner** » 17 Jan 2020, 15:56

You’ve lost me

Post by **rednoah** » 17 Jan 2020, 16:00

BillySpanner wrote: 17 Jan 2020, 15:56 You’ve lost me

Did you purchase FileBot on the Microsoft Store, or on this website via Paddle our payment processor?

BillySpanner · Post by **BillySpanner** » 17 Jan 2020, 16:04

It would have been through your website, I have found a history file when I’ve done a search for ‘filebot’ in the roaming folder, and the first time I used it was 2017-2-10, was Paddle the payment back then?

BillySpanner · Post by **BillySpanner** » 17 Jan 2020, 16:17

It was from the Microsoft Store, sorry for thr trouble

Post by **rednoah** » 17 Jan 2020, 16:40

No worries. That makes things easy.

If you have purchased FileBot via the Microsoft Store, then that means you don't have a license, nor do you need one. The Microsoft Store remembers your purchases, so you can re-install easily anytime without needing anything, as long as you login with your Microsoft Account.

Just keep in mind that Microsoft Store apps can only be installed via the Install button in the Microsoft Store, and not via MSI packages downloaded from the internet.

Rawambition · Post by **Rawambition** » 19 Jan 2020, 03:08

I just bought a lifetime license but I plan on getting a new computer in about a year or so, will I be able to use my licensed filebot on that computer?

Edit: Nevermind I just read the "A single per-user license is valid on all platforms and can be used on multiple machines." text on the website, & so I'm guessing I'll be okay when the time comes.

mitchellfranklin · Post by **mitchellfranklin** » 24 Jan 2020, 09:54

Posting for PM

Post by **rednoah** » 24 Jan 2020, 10:00

mitchellfranklin wrote: 24 Jan 2020, 09:54 Posting for PM

Found it. Resent it. You mistyped your email address.

viewtopic.php?t=11131

chashart5658 · Post by **chashart5658** » 04 Feb 2020, 22:59

Here is my first post. I have not received my Product key.

Ghainor · Post by **Ghainor** » 06 Feb 2020, 15:45

Hello

Posting for PM for I have not received emails.

Post by **rednoah** » 06 Feb 2020, 18:27

Your license email was delivered successfully to your correct Gmail address according to our mail server logs at 06.02.2020 15:30 UTC. Please check your Spam folder if you can't find it right away.

arbrilau · Post by **arbrilau** » 12 Feb 2020, 13:13

Hello
posting for pm because i lost my license