License not received

Any questions? Need some help?
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r3ma
Posts: 4
Joined: 19 Aug 2022, 11:55

License not received

Post by r3ma »

Hello. I tried purchasing the license yesterday and I still haven’t received it. I am pretty sure the email entered was correct ([email protected]) and my card was charged. Thanks.
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rednoah
The Source
Posts: 21347
Joined: 16 Nov 2011, 08:59

Re: License not received

Post by rednoah »

Please contact Paddle customer support so that they can lookup your Order Number via your payment information so that we can lookup your order:
https://www.filebot.net/activate.html



EDIT:

Your license is FileBot License (Order P40445394). You have accidentally typed @outlook.com instead of @gmail.com and your license was successfully delivered to the email address that was entered.


:arrow: Please check our @outlook.com email address and make sure to check the junk mail folder as well if you can't find it immediately since @outlook.com is known to miss-classify your emails:
viewtopic.php?t=11131
:idea: Please read the FAQ and How to Request Help.
r3ma
Posts: 4
Joined: 19 Aug 2022, 11:55

Re: License not received

Post by r3ma »

Hello

Outlook one is actually my second purchase that went through.

Thanks
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rednoah
The Source
Posts: 21347
Joined: 16 Nov 2011, 08:59

Re: License not received

Post by rednoah »

Please contact Paddle customer support and ask them to lookup the order number of your purchase(s) using your payment information (if you have mistyped your email address then you won't receive any email and we won't be able to find your order by email address) so that we can then find your orders and refund the extra one:
https://www.filebot.net/contact/paddle.html
:idea: Please read the FAQ and How to Request Help.
Havocstreams
Posts: 1
Joined: 19 Sep 2022, 11:05

Re: License not received

Post by Havocstreams »

Got same issue here, license key not received...

I have sent a email but only got automatic response.

Anybody able to help?
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rednoah
The Source
Posts: 21347
Joined: 16 Nov 2011, 08:59

Re: License not received

Post by rednoah »

What does the automatic response say?


EDIT:

We have found your order. Your Order Number is P41591834. You have typed the wrong email address. We will re-issue and re-send your license to your correct email address:

Code: Select all

{"id":"[email protected]","email":"havocstreams <[email protected]>","code":552,"message":"1 Requested mail action aborted, mailbox not found"}
:idea: Please read the FAQ and How to Request Help.
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rednoah
The Source
Posts: 21347
Joined: 16 Nov 2011, 08:59

Re: License not received

Post by rednoah »

:idea: Please read the FAQ and How to Request Help.
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