[FAQ] How do I activate my license?

Any questions? Need some help?
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 29 Dec 2019, 20:17

Kyoto53 wrote:
29 Dec 2019, 19:44
posting here so I can PM re: non-receipt of licence

Code: Select all

5.7.1 < …@gail.com>: Recipient address rejected: this address does not exist
:arrow: viewtopic.php?f=8&t=11131
:idea: Please read the FAQ and How to Request Help.

brockm
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Re: [FAQ] How do I activate my license?

Post by brockm » 31 Dec 2019, 04:01

posting to be able to pm.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 31 Dec 2019, 10:46

brockm wrote:
31 Dec 2019, 04:01
posting to be able to pm.
I've re-sent your license file to your correct email address.
:idea: Please read the FAQ and How to Request Help.

rogue780
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Re: [FAQ] How do I activate my license?

Post by rogue780 » 04 Jan 2020, 00:26

Hi. I received my license, but when I try to activate it, I'm told it isn't a valid license:

Code: Select all

[email protected]:/opt/docker/filebot$ docker run --rm -it -v data:/data rednoah/filebot --license ./FileBot_License_P11047329.psm
Error during startup
net.filebot.cli.CmdlineException: Invalid License File: ./FileBot_License_P11047329.psm
        at net.filebot.cli.ArgumentBean.getLicenseKey(ArgumentBean.java:367)
        at net.filebot.Main.main(Main.java:125)
Caused by: java.nio.file.NoSuchFileException: ./FileBot_License_P11047329.psm
        at net.filebot.util.FileUtilities.readFile(FileUtilities.java:202)
        at net.filebot.util.FileUtilities.readTextFile(FileUtilities.java:213)
        at net.filebot.cli.ArgumentBean.getLicenseKey(ArgumentBean.java:365)
        ... 1 more

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 04 Jan 2020, 02:20

FileBot is running inside the container, so the file path you pass in must be valid from the point of view of the container, not your host.

You’re passing in a file path that doesn’t exist from the point of view of the container, so it says Caused by: java.nio.file.NoSuchFileException. You must map the folder where the *.psm file is into the container and then specify the corresponding path as license file argument.

Please read the manual carefully:
https://hub.docker.com/r/rednoah/filebot/
:idea: Please read the FAQ and How to Request Help.

kneelesh48
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Re: [FAQ] How do I activate my license?

Post by kneelesh48 » 06 Jan 2020, 16:37

For some reason, I'm not able to paste the license key.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 06 Jan 2020, 18:04

kneelesh48 wrote:
06 Jan 2020, 16:37
For some reason, I'm not able to paste the license key.
If for some reason copy & paste doesn't work, then you can also use the license file you have received as attachment in the second email.
:idea: Please read the FAQ and How to Request Help.

kpatel6588
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Re: [FAQ] How do I activate my license?

Post by kpatel6588 » 12 Jan 2020, 15:59

Hi, I just re-newed my filebot license and it no longer works. I can't copy/paste, it won't accept the license file, and it won't activate via fresh install. same error: https://imgur.com/a/TzaSjMC username is same.
Image
Last edited by kpatel6588 on 13 Jan 2020, 01:02, edited 1 time in total.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 12 Jan 2020, 23:25

kpatel6588 wrote:
12 Jan 2020, 15:59
Hi, I just re-newed my filebot license and it no longer works. I can't copy/paste, it won't accept the license file, and it won't activate via fresh install. same error: https://imgur.com/a/TzaSjMC username is same.
Image
Here's a likely solution:
viewtopic.php?f=10&t=11238
:idea: Please read the FAQ and How to Request Help.

kpatel6588
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Re: [FAQ] How do I activate my license?

Post by kpatel6588 » 12 Jan 2020, 23:42

rednoah wrote:
12 Jan 2020, 23:25
kpatel6588 wrote:
12 Jan 2020, 15:59
Hi, I just re-newed my filebot license and it no longer works. I can't copy/paste, it won't accept the license file, and it won't activate via fresh install. same error: https://imgur.com/a/TzaSjMC username is same.
Image
Here's a likely solution:
viewtopic.php?f=10&t=11238
Thank you! All set. Great work btw, cures the OCD

CREWBEAST
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Re: [FAQ] How do I activate my license?

Post by CREWBEAST » 15 Jan 2020, 20:19

I have purchaced a life-time licence after my one year licencence expired on 1/14/2020. i recieved the email with the text to copy to validate licence as well as the dowloaded file for the validation as well. when i go to copy and paste the validation or direct filebot the the file i get the same error code.

"Licence Error: C:\Users\Owner\AppData\Roaming\FileBot\license.txt"

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 15 Jan 2020, 20:28

CREWBEAST wrote:
15 Jan 2020, 20:19
I have purchaced a life-time licence after my one year licencence expired on 1/14/2020. i recieved the email with the text to copy to validate licence as well as the dowloaded file for the validation as well. when i go to copy and paste the validation or direct filebot the the file i get the same error code.

"Licence Error: C:\Users\Owner\AppData\Roaming\FileBot\license.txt"
Here's a likely solution:
viewtopic.php?t=11238
:idea: Please read the FAQ and How to Request Help.

BillySpanner
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Re: [FAQ] How do I activate my license?

Post by BillySpanner » 17 Jan 2020, 15:26

Can you export a license from a working version? Can’t find email and looking to get new PC and will need to reinstall

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 17 Jan 2020, 15:36

Yes, your license is stored as clear text. You can just copy & paste that.
:idea: Please read the FAQ and How to Request Help.

BillySpanner
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Re: [FAQ] How do I activate my license?

Post by BillySpanner » 17 Jan 2020, 15:41

I’ve done the %AppData% and I have no roaming folder named filebot!

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 17 Jan 2020, 15:44

BillySpanner wrote:
17 Jan 2020, 15:41
I’ve done the %AppData% and I have no roaming folder named filebot!
What does filebot -script fn:sysinfo say?
:idea: Please read the FAQ and How to Request Help.

BillySpanner
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Re: [FAQ] How do I activate my license?

Post by BillySpanner » 17 Jan 2020, 15:56

You’ve lost me

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 17 Jan 2020, 16:00

BillySpanner wrote:
17 Jan 2020, 15:56
You’ve lost me
Did you purchase FileBot on the Microsoft Store, or on this website via Paddle our payment processor?
:idea: Please read the FAQ and How to Request Help.

BillySpanner
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Re: [FAQ] How do I activate my license?

Post by BillySpanner » 17 Jan 2020, 16:04

It would have been through your website, I have found a history file when I’ve done a search for ‘filebot’ in the roaming folder, and the first time I used it was 2017-2-10, was Paddle the payment back then?

BillySpanner
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Re: [FAQ] How do I activate my license?

Post by BillySpanner » 17 Jan 2020, 16:17

It was from the Microsoft Store, sorry for thr trouble

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 17 Jan 2020, 16:40

No worries. That makes things easy.

If you have purchased FileBot via the Microsoft Store, then that means you don't have a license, nor do you need one. The Microsoft Store remembers your purchases, so you can re-install easily anytime without needing anything, as long as you login with your Microsoft Account.

Just keep in mind that Microsoft Store apps can only be installed via the Install button in the Microsoft Store, and not via MSI packages downloaded from the internet. ;)
:idea: Please read the FAQ and How to Request Help.

Rawambition
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Re: [FAQ] How do I activate my license?

Post by Rawambition » 19 Jan 2020, 03:08

I just bought a lifetime license but I plan on getting a new computer in about a year or so, will I be able to use my licensed filebot on that computer?

Edit: Nevermind I just read the "A single per-user license is valid on all platforms and can be used on multiple machines." text on the website, & so I'm guessing I'll be okay when the time comes.

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