Recovering license

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rk9
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Joined: 11 Apr 2018, 11:35

Recovering license

Post by rk9 » 11 Apr 2018, 11:39

Hi,

I purchased this software a long time ago, registered to my email address. So i'm now running an old software. I've recently came back to this software, but now on a Windows 10 machine. It's now asking me to purchase the software again. I still have the old software running, but can't see any way to bring up the registration email, license code, serial number or even the version of file bot.

Please help in recovering my license so that I don't have to purchase again.

Thanks in advance,
Jeremy

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rednoah
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Re: Recovering license

Post by rednoah » 11 Apr 2018, 13:13

FileBot was donation-supported until recently. You couldn't have purchased a license since there was no such thing until now.

If you're referring to a previous donation, then please read this thread on how to apply for a promo code:
viewtopic.php?f=10&t=4288
:idea: Please read the FAQ and How to Request Help.

mikeswitzeruk
Posts: 1
Joined: 28 Oct 2018, 16:37

Re: Recovering license

Post by mikeswitzeruk » 28 Oct 2018, 16:49

Hi!

I'm jumping on this chain to ask a question about my license. I just purchased a year subscription this morning, and got the receipt but never got the license file. I signed up here to PM and ask for it to be re-sent, but it's telling me I need to post more before I can PM! What should I do to get the file re-sent? Thanks for any help you can offer!

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rednoah
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Re: Recovering license

Post by rednoah » 29 Oct 2018, 13:55

My mail logs show that your mail server has refused the email due to spam false positive. I've resent the license email to your gmail address.
:idea: Please read the FAQ and How to Request Help.

rk9
Posts: 2
Joined: 11 Apr 2018, 11:35

Re: Recovering license

Post by rk9 » 17 Nov 2018, 22:22

Hi, I'm in the same scenario - please resend my license to my email too. Thanks in advance.

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rednoah
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Re: Recovering license

Post by rednoah » 18 Nov 2018, 05:44

rk9 wrote:
17 Nov 2018, 22:22
Hi, I'm in the same scenario - please resend my license to my email too. Thanks in advance.
:arrow: If you have purchased a universal license via the FileBot website, PM me your name / original purchase email / gmail for resend / Paddle Order Number if possible.

:arrow: If you have purchased FileBot via the Microsoft Store, PM me your name / gmail / proof of purchase pdf or png shared via gdrive.
:idea: Please read the FAQ and How to Request Help.

mcmuse
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Joined: 28 Nov 2018, 18:22

Re: Recovering license

Post by mcmuse » 28 Nov 2018, 18:35

I purchased originally via Apple Store about a year ago. I have since switched to Windows 10 and no longer use my Mac version. Do I need to purchase again?

Thank you.

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rednoah
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Re: Recovering license

Post by rednoah » 28 Nov 2018, 18:43

If you want to use the Windows Store, then yes.

If you want to use the MSI installer then I can offer a 1 year complimentary universal license:
viewtopic.php?f=8&t=9517
:idea: Please read the FAQ and How to Request Help.

spikesta
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Joined: 29 Nov 2019, 02:16

Re: Recovering license

Post by spikesta » 29 Nov 2019, 05:12

I am on the same boat.. I purchased a license through Windows Store but had to reinstall windows but I cannot seems to be able to retrieve my license...

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rednoah
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Re: Recovering license

Post by rednoah » 29 Nov 2019, 05:36

If you're using the Windows Store, then your purchase is stored in your account, and so you can't lose it. Just like how it works with the Apple App Store and Google Play Store.

If you have a problem with your account, please contact Microsoft Support.
:idea: Please read the FAQ and How to Request Help.

spikesta
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Joined: 29 Nov 2019, 02:16

Re: Recovering license

Post by spikesta » 29 Nov 2019, 18:52

I just talked to Microsoft support for an hour.. after that they told me that they verify that I purchase the filebot on 1/10/2017 but they have no way of issuing the license for filebot but the developer....

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rednoah
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Re: Recovering license

Post by rednoah » 29 Nov 2019, 18:53

If you are using the Microsoft Store, then you must install FileBot via the Microsoft Store. If you install FileBot via the Microsoft Store, then your license is built-in and you thus don't have a or need a license.


:!: A Microsoft Store Purchase (purchased from Microsoft via the Store) is not to be confused with an independent FileBot Universal License (purchased from this website). These are two entirely separate things: viewtopic.php?f=9&t=6265


:!: If FileBot asks for a license, then you're using a version of FileBot downloaded from this website, and not your Microsoft Store Purchase. Uninstall all versions of FileBot you may have installed and then only install FileBot via the Microsoft Store, so that you can make use of your Microsoft Store Purchase.
:idea: Please read the FAQ and How to Request Help.

peppy6582
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Joined: 25 May 2019, 14:33

Re: Recovering license

Post by peppy6582 » 30 Nov 2019, 15:50

I would also like to recover my key, but don't have the ability to pm you.

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rednoah
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Re: Recovering license

Post by rednoah » 30 Nov 2019, 17:15

peppy6582 wrote:
30 Nov 2019, 15:50
I would also like to recover my key, but don't have the ability to pm you.
Did you purchase FileBot on the Microsoft Store, or here on this website?
:idea: Please read the FAQ and How to Request Help.

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