[FAQ] How to request a complimentary license?

Post by **rednoah** » 22 Nov 2018, 07:53

UPDATE: The transition period will end on 1 Jan 2021 from which point onwards complimentary licenses will no longer be available for users that have chosen to purchase FileBot via the App Store. (NOTE: complimentary licenses remain available for contributors and testers irregardless of your Microsoft Store / Mac App Store purchase history)

If you have purchased FileBot on the Microsoft Store or Mac App Store (before 1 Jan 2019) and want to use FileBot on a platform that is not supported by your purchase (e.g. Linux) then you may request a complimentary 1 year universal license.

Please PM me the following details:

Name
Gmail address
Windows Store / Mac App Store proof of purchase (PNG or PDF shared via Google Drive)

Microsoft Store and Mac App Store purchases are not interchangeable and cannot be converted to a universal life-time license. Please read FileBot Pricing Explained for details on the various purchase options.

You will need at least 1 public post to write a PM. If you are a new users with 0 posts, just post something on this thread.

tupacalypse187 · Post by **tupacalypse187** » 23 Nov 2018, 16:36

Posting to send a PM about this topic. Thanks.

gogo8888 · Post by **gogo8888** » 04 Dec 2018, 10:12

Enrico Gusky
...
Windowsstore

Post by **rednoah** » 04 Dec 2018, 10:51

gogo8888 wrote: 04 Dec 2018, 10:12 Enrico Gusky
...
Windowsstore

Please include Windows Store / Mac App Store proof of purchase (PNG or PDF shared via Google Drive). Personal Message please, so your information is not made public.

fbarling · Post by **fbarling** » 16 Dec 2018, 18:29

Something public

Post by **rednoah** » 17 Dec 2018, 06:55

fbarling wrote: 16 Dec 2018, 18:29 Something public

Complimentary license has been sent.

I see that you purchased FileBot recently on the Mac App Store. If you have accidentally purchased it on the MAS without knowing it's limitations, please contact Apple Support for a refund immediately, so you can buy a life-time universal license instead.

fbarling · Post by **fbarling** » 17 Dec 2018, 08:15

Tried that. Apple said No.

Taksee · Post by **Taksee** » 27 Dec 2018, 20:36

Private Message sent!

Thanks!

gbn03 · Post by **gbn03** » 03 Jan 2019, 20:32

Just a quick post, before I PM

marcun · Post by **marcun** » 04 Jan 2019, 13:23

Sending PM for free one year license...

Sevier · Post by **Sevier** » 04 Jan 2019, 14:06

So the only thing that's necessary to get a complimentary license is to send a PM?

Post by **rednoah** » 04 Jan 2019, 14:13

Yes, with the following details.

rednoah wrote: 22 Nov 2018, 07:53 Please PM me the following details:

Name

Gmail address

Windows Store / Mac App Store proof of purchase (PNG or PDF shared via Google Drive)

sochorf · Post by **sochorf** » 06 Jan 2019, 16:40

Sending MAS and WS licenses via PM...

Thanks
Filip

ChantingSouls · Post by **ChantingSouls** » 08 Jan 2019, 03:22

posting for sending a PM

Post by **rednoah** » 08 Jan 2019, 06:09

ChantingSouls wrote: 08 Jan 2019, 03:22 posting for sending a PM

Sent.

Bushy · Post by **Bushy** » 08 Jan 2019, 21:02

I have purchased a one year licence via Paddle but the second email is just a text message with no attachment. How do I get my licence please.

Post by **rednoah** » 09 Jan 2019, 08:23

Bushy wrote: 08 Jan 2019, 21:02 I have purchased a one year licence via Paddle but the second email is just a text message with no attachment. How do I get my licence please.

Please PM me your Paddle Order Number:
viewtopic.php?f=8&t=6121

Please also include your Gmail address so I can resend to an email provider that is known to not block attachments.

ChrisRK · Post by **ChrisRK** » 09 Jan 2019, 11:44

Post for PM

310dubed · Post by **310dubed** » 14 Jan 2019, 01:02

How do you post a PM. Need this for my win 7 install

Post by **rednoah** » 14 Jan 2019, 01:54

rednoah wrote: 22 Nov 2018, 07:53 You will need at least 1 public post to write a PM. If you are a new users with 0 posts, just post something on this thread.

You can now post personal messages.

cratcliff · Post by **cratcliff** » 17 Jan 2019, 09:21

Just a quick post, before I PM

pingping340 · Post by **pingping340** » 31 Jan 2019, 16:52

Thanks for making this offer for Windows 10 purchasers. Made the move to ditch Windows and was disappointed to see that the Microsoft Store license could not be transferred. Not your fault, of course.

Post by **rednoah** » 31 Jan 2019, 17:27

pingping340 wrote: 31 Jan 2019, 16:52 Thanks for making this offer for Windows 10 purchasers. Made the move to ditch Windows and was disappointed to see that the Microsoft Store license could not be transferred. Not your fault, of course.

You're welcome. Sent.

blackice00 · Post by **blackice00** » 04 Feb 2019, 22:32

I purchased through the Microsoft Store and would like to grab a key. Thanks!

Tithonius · Post by **Tithonius** » 08 Feb 2019, 03:39

Sending PM for lisence key with needed info

Post by **rednoah** » 08 Feb 2019, 04:27

Tithonius wrote: 08 Feb 2019, 03:39 Sending PM for lisence key with needed info

Sent.

elguapodahl · Post by **elguapodahl** » 11 Feb 2019, 03:05

heyler · Post by **heyler** » 05 Mar 2019, 21:57

Posting to send a PM about this license topic. Thanks.

darealwy · Post by **darealwy** » 14 Mar 2019, 16:34

PM sent

andyhi · Post by **andyhi** » 29 Mar 2019, 06:34

KCBlueGal · Post by **KCBlueGal** » 30 Mar 2019, 05:12

Requesting assist via PM

soopah256 · Post by **soopah256** » 09 Apr 2019, 05:04

Sending PM with payment info.

Post by **rednoah** » 09 Apr 2019, 05:20

Sent.

obscuriosity · Post by **obscuriosity** » 12 Apr 2019, 16:47

posting for PM access

Post by **rednoah** » 13 Apr 2019, 03:38

Name and Email fields are required for issuing a license.

rednoah wrote: 22 Nov 2018, 07:53 Please PM me the following details:

Name

Gmail address

Windows Store / Mac App Store proof of purchase (PNG or PDF shared via Google Drive)

Cleverness · Post by **Cleverness** » 20 Apr 2019, 05:56

Posting to be able to PM

Post by **rednoah** » 20 Apr 2019, 07:08

T1150 sent.

qwiX · Post by **qwiX** » 26 Apr 2019, 16:33

PM will be out shortly... Thank you.

RixzZ · Post by **RixzZ** » 07 May 2019, 20:22

PMing in a bit. Thanks.

digitalhybrid · Post by **digitalhybrid** » 10 May 2019, 10:15

Posting to send a PM about this topic.

nebulous87 · Post by **nebulous87** » 14 Jun 2019, 18:39

Post by **rednoah** » 14 Jun 2019, 19:09

nebulous87 wrote:14 Jun 2019, 18:52 I purchased the app on the Apple Store at full price for use in perpetuity. I have just redownloaded and am now locked out. Can I have a full licence please?

You don't have a universal license:
viewtopic.php?f=9&t=6265

You do have a Mac App Store purchase. You can re-install via the Mac App Store anytime, as long as you're logged in with your Apple account. No license required at any point.

The Mac App Store edition is distinct from the traditional edition that can be downloaded on the homepage:
viewtopic.php?f=12&t=5983

eggsplorer · Post by **eggsplorer** » 21 Jun 2019, 23:15

Thanks for this post. Exactly what I was curious about.

MixterVee · Post by **MixterVee** » 10 Jul 2019, 23:46

Posting 1 2 3

tyrotex · Post by **tyrotex** » 15 Jul 2019, 06:40

I'll send a PM as soon as the forum allows. I've just registered:-}

raigru · Post by **raigru** » 17 Jul 2019, 14:55

thx for help

cjaycalhoun · Post by **cjaycalhoun** » 04 Sep 2019, 19:04

Posting to PM

Post by **rednoah** » 05 Sep 2019, 04:08

cjaycalhoun wrote: 04 Sep 2019, 19:04 Posting to PM

Sent.

jkoopmann · Post by **jkoopmann** » 29 Oct 2019, 08:02

Hi. Just posting to hopefully be able to PM you about the issue since I also was stupid enough to buy MAS instead of Universal (totally my own fault).

jopeek · Post by **jopeek** » 05 Nov 2019, 22:42

This is a very nice thing to do, thank you.

ghostserverd · Post by **ghostserverd** » 15 Nov 2019, 06:39

posting for PM purposes

Avasta · Post by **Avasta** » 16 Nov 2019, 22:44

Posting publicly

wildbuffalo · Post by **wildbuffalo** » 19 Nov 2019, 01:24

posting something

chuzzaa · Post by **chuzzaa** » 22 Nov 2019, 12:02

Posting something

mephisto3333 · Post by **mephisto3333** » 24 Nov 2019, 19:01

Post to send PM

stirlobe · Post by **stirlobe** » 01 Dec 2019, 07:24

wait .. so if i paid $62 aud for the MAS version, i only get one year free for the CLI?! can we not have a command line version as part of the microsoft or Mac Store copy? it would be lovely... or a way to generate a .psm file from our Apple or MS version so it can be used in scripting as has been great for many years--i only bought the Mac version to show my support for your excellent work; what has changed recently?

i would appreciate either a psm file, CLI option or another solution vs trying to get credit from Apple for a purchase or chasing after old things vs just including the CLI app into the Mac or MS or another option--eg a watched Folder could achieve things if we had a headless Mac GUI server as many people run and we do not want to be using finder/mac apps vs SSH in and remote control or auto scripting these things.. thanks

awaiting a good solution, btw must disclose: am in Australia with Australian Consumer Protection agencies..

Post by **rednoah** » 01 Dec 2019, 08:27

stirlobe wrote: 01 Dec 2019, 07:24 can we not have a command line version as part of the Microsoft or Mac Store copy?

Microsoft Store, yes you can. Microsoft does support command-line tools in the Microsoft Store. At this point in time, the Microsoft Store edition has no limitations, other than that it's bound to the Microsoft Store which in turn is only available for Windows 10.

Mac App Store, unfortunately, no you can't. Apple imposes many technical and legal limitations, no functional command-line tools due to sandboxing requirements, no subtitles due to legal grey area on how movie copy right low relates to subtitles, etc.

Why can't I switch between license systems?

Microsoft and Apple protect your privacy. That means that developers don't know any customer information whatsoever, which makes it impossible to contact customers, or verify customer claims, etc. Microsoft and Apple can verify your purchase, but I cannot, by design.

You generally can't hop between Store fronts. You can't switch between iOS App Store / Google Play Store / Nintendo eStore / PlayStation Store / Xbox Games Store / Epic Games Store / Stream Store / etc. That's just how it works in this day and age, unfortunately. There are many pieces of software or games that are available on different Store fronts, and each purchase is unique and independent, and doesn't magically give you access to the same software on all the other Store fronts. It really sucks, and it's getting worse. I can't even use my Nintendo Wii U digital purchases on my Nintendo Switch.

stirlobe wrote: 01 Dec 2019, 07:24 what has changed recently?

Due to popular demand, and general dismay with the Mac App Store / Microsoft Store by both end users and developers, FileBot has built it's own universal license system, which was introduced around June 2018, as an independent alternative to platform stores.

stirlobe wrote: 01 Dec 2019, 07:24 btw must disclose: am in Australia with Australian Consumer Protection agencies..

You are very welcome and encouraged to disclose your dismay with Apple / Mac App Store and the Microsoft / Windows Store if you're unhappy with their service, especially their abysmal refund policies, which AFAIK are particularly hostile outside of the EU.

EDIT:

Note that issuing 1 year complimentary licenses takes me ~5 seconds, while writing lengthy replies takes significantly longer. Just PM me name / email and you're good for a year. If you still feel morally wronged a year later, ask for a new 1 year complimentary license, chances are, I'll issue another one just to give you some peace of mind, and save some time on my end.

stirlobe · Post by **stirlobe** » 02 Dec 2019, 05:28

thanks for the quick response--ok good idea...

first I will try to get the refund or credit back from Apple, then I will buy the lifetime license as I just have too many yearly things to track now and I inevitably forget and end up with broken dependencies or other things which just upset workflows or other automated systems...

I will purchase the license through your store after and use the GUI until then for anything which needs renaming...

cheers!

Stirlo

P.S. keep making good software--and also--all these stores are actually making things harder for developers And customers both; most want to reward or pay for good software and when you are only getting a small cut of it or they take percents Then impose ridiculous rules upon things it gets a bit customer/user hostile.. a shame as the Mac App Store seems to be ok in spite of all the shortcomings and (well minded) sandboxing issues.. so annoying!

(addendum quick poll: how many copies of GTA have you bought on various systems? I think im up to about average 5~ for PS, PSN, PSP, PS4, iOS and Mac/Steam too right now.. Not ideal!)

Post by **rednoah** » 02 Dec 2019, 05:54

There's always pros and cons. And I personally like how easy it is to purchase something, when you're already logged in with payment methods already pre-set, then it literally comes down to pressing one button in the Store, plus there's lots of tech-illiterates (i.e. definitely not FileBot users) who can now purchase software easily, unfortunately within the constraints arbitrarily imposed by some tech company.

It's not all bad, but if they would just let developers issue refunds, that would make life so much easier for everyone. There's probably some stupid non-tech reason for categorically separating users from developers...

I'm quite happy I managed to get away from Store fronts. I think everyone is much happier with things as they are now, but the transition is understandably painful for existing users that have bought into the Store. Because it's all nice and dandy, until you realize wanna run it on a Linux server a year later, or you switch to Windows, etc. I too would expect my purchases to follow me wherever I go, regardless of platform, or country of residence.

PS: So I'm not a GTA fan... it's too time intensive... I probably have purchased Sonic 1 on at least 7 different platforms though, now that I think about it. I'm a sucker for nostalgia.

servierer · Post by **servierer** » 06 Dec 2019, 01:51

Purchased on MS store some time ago to support, when CLI were supported by donations / "free", PM for complimentary.

Post by **rednoah** » 06 Dec 2019, 05:28

servierer wrote: 06 Dec 2019, 01:51 Purchased on MS store some time ago to support, when CLI were supported by donations / "free", PM for complimentary.

Sent.

Note that the Microsoft Store edition does include the filebot command-line tools. They're only missing on the Mac App Store due to Apple limitations.

denbeiren · Post by **denbeiren** » 05 Jan 2020, 08:16

Sadly i am also affected with the magnificent microsoft support..

Will be sending a PM shortly

Thank the lord for the filebot support!

wallyps · Post by **wallyps** » 10 Jan 2020, 06:07

q5hps · Post by **q5hps** » 10 Jan 2020, 15:58

Something public

Arcadejunkie · Post by **Arcadejunkie** » 13 Jan 2020, 08:46

TheSupremeLeader · Post by **TheSupremeLeader** » 13 Jan 2020, 18:06

Public post

igelst · Post by **igelst** » 17 Jan 2020, 17:31

Dominic · Post by **Dominic** » 25 Jan 2020, 08:22

Posting to so I can PM.

Post by **rednoah** » 25 Jan 2020, 10:45

Dominic wrote: 25 Jan 2020, 08:22 Posting to so I can PM.

Complimentary license sent.

imported · Post by **imported** » 27 Jan 2020, 07:32

Sending now.

Drachir · Post by **Drachir** » 31 Jan 2020, 21:20

Sending MAS licenses via PM...

Shinobi326 · Post by **Shinobi326** » 22 Feb 2020, 16:51

posting to be able to request this

WaLLy3K · Post by **WaLLy3K** » 25 Feb 2020, 02:26

The quick brown fox requested a license for the lazy Plex.

gmidge · Post by **gmidge** » 14 Mar 2020, 16:24

Posting to PM

marchp · Post by **marchp** » 15 Mar 2020, 22:10

I purchased through the Microsoft Store and would like to grab a key. Thanks!

mufty · Post by **mufty** » 21 Mar 2020, 08:10

Post to send PM

Post by **rednoah** » 21 Mar 2020, 08:37

T1273 sent.

Aaniki · Post by **Aaniki** » 01 Apr 2020, 00:05

Posting to PM

jmdollison · Post by **jmdollison** » 01 Apr 2020, 12:04

Sending PM

Post by **rednoah** » 01 Apr 2020, 13:12

jmdollison wrote: 01 Apr 2020, 12:04Sending PM

No PM received.

balrog57 · Post by **balrog57** » 02 Apr 2020, 07:36

pm for windows store

m4rcy · Post by **m4rcy** » 02 Apr 2020, 16:06

sending you a pm

Post by **rednoah** » 02 Apr 2020, 19:22

m4rcy wrote: 02 Apr 2020, 16:06 sending you a pm

Sent.

mries92 · Post by **mries92** » 04 Apr 2020, 22:06

Posting for PM permissions

Post by **rednoah** » 05 Apr 2020, 06:41

mries92 wrote: 04 Apr 2020, 22:06 Posting for PM permissions

Sent.

dgalarza · Post by **dgalarza** » 11 Apr 2020, 01:30

Posting for PM permission.

bishopmarty · Post by **bishopmarty** » 11 Apr 2020, 17:57

Post for PM

mrgreeneyes · Post by **mrgreeneyes** » 16 Apr 2020, 12:59

i also need a downgrade my MAS version to a previous version.

tejasgadhia · Post by **tejasgadhia** » 20 Apr 2020, 18:51

Posting to send a PM about this topic. Thanks.

Oligoboli · Post by **Oligoboli** » 29 Apr 2020, 06:38

I need an older version for my MacOS 10.11.6

An Appstore-Update send me a non-functionable Version of FileBot

Post by **rednoah** » 29 Apr 2020, 06:47

Oligoboli wrote: 29 Apr 2020, 06:38 I need an older version for my MacOS 10.11.6 An Appstore-Update send me a non-functionable Version of FileBot

viewtopic.php?f=12&t=11623#p50029

OhSoSpazz · Post by **OhSoSpazz** » 03 May 2020, 18:52

Thanks

Galactus · Post by **Galactus** » 06 May 2020, 05:54

Replying to be able to PM

Ashkevron · Post by **Ashkevron** » 16 May 2020, 12:18

Hi I purchased through Microsoft Store too and would like a complimentary 1 year licence please.
I've sent a PM already

Post by **rednoah** » 16 May 2020, 13:07

Sent.

Ashkevron · Post by **Ashkevron** » 17 May 2020, 06:59

That's great thank you very much.
I'll be buying the lifetime version when this runs out.

taizon · Post by **taizon** » 20 May 2020, 10:41

Post for PM.

Post by **rednoah** » 21 May 2020, 06:27

taizon wrote: 20 May 2020, 10:41Post for PM.

Sent.

xxredxpandaxx · Post by **xxredxpandaxx** » 09 Jul 2020, 18:57

Posting so I can send a pm.

yahooeyu · Post by **yahooeyu** » 16 Jul 2020, 20:02

Post for PM. =))