License Issue

[Hayholten]

Hello everyone,

I bought a one-year license of FileBot to clean up my numerous video files.

Unfortunately, after the purchase, I didn't receive the e-mail with the activation key. I followed the recommendations and contacted Paddle.

Again, no response :/

Could you tell me what to do?

Many thanks!

[rednoah]

Unfortunately, after the purchase, I didn't receive the e-mail with the activation key. I followed the recommendations and contacted Paddle.

Again, no response :/

How many business days did you wait for a response from Paddle? [FAQ] How do I recover a lost license key?




EDIT:

Re: Order P64590210: Your purchase was less than 1 business day ago. You have typed @outloo.com when you typed your email address. Someone actually owns @outloo.com and accepts email (and presumably stores them) so you have effectively gifted your license to this person / group of people. We'll resend a copy of your license to you as well. A FileBot 1-year license is not a high-value target but you really really really don't want to mistype your email address when it actually matters. Auto-fill is your friend. [FAQ] Why did I not receive my license email?

[Hayholten]

Hi @rednoah,

Thank you very much for your quick reply.

I understand the problem better now. I must have been a bit tired to have made such a mistake^^

I did receive the new e-mail with the correct address

Thanks again!!!