lost my license when filebot upgraded

[vkmtv]

I had to uninstall filebot as the latest update basically wouldnt work on my OS and had to dl an old version to get a working filebot. I'm not being allowed to pm anyone here to get direct help nor do i have x verified to send a dm. can someone get at me to search my registered emails to get me my old code back. thanks

[rednoah]

I had to uninstall filebot as the latest update basically wouldnt work on my OS and had to dl an old version to get a working filebot.

What OS are you using? What does the error message say when it doesn't work?

can someone get at me to search my registered emails to get me my old code back

[FAQ] How do I recover a lost license key?

Note that the email you have used to register here in the forums is not associated with a license purchase.

[vkmtv]

10.15.8 catalina, I don't want to upgrade. When Filebot went to its newest upgrade it just made it so it tries to boot up, bounces a few times and never opens. So I rolled back to an older version to get it back working and when I uninstalled I lost my license key.

[rednoah]

macOS 10.15 is generally supported, though not something we test on nowadays, so there could be unexpected dependency issues.

What does the error log say? What does the console output say when you run filebot from console?

[vkmtv]

I dont have the error log as to even just get it to open I uninstalled the newest upgrade. At this point I just need my old license mailed to my email address and your forum wont let me pm to ask.

[rednoah]

At this point I just need my old license mailed to my email address and your forum wont let me pm to ask.

Since you are now confirmed human (i.e. have 1 or more approved posts) you can now send me a PM with your email address. This is only necessary in this particular case since you seem to be using multiple different email addresses.

Alternatively, you can always use the self-service support system from our payment provider Paddle (see How do I recover a lost license key?) to request a resend.

[rednoah]

macOS 10.15 is generally supported, though not something we test on nowadays, so there could be unexpected dependency issues.

What does the error log say? What does the console output say when you run filebot from console?

I have found a MBP 2017 running macOS 13.7.8 (Ventura) and can personally confirm that FileBot 5.2.1 from the Mac App Store fundamentally works at the very least on that machine.

[rednoah]

10.15.8 catalina, I don't want to upgrade. When Filebot went to its newest upgrade it just made it so it tries to boot up, bounces a few times and never opens. So I rolled back to an older version to get it back working and when I uninstalled I lost my license key.

FileBot 5.2.3 should restore support for very old versions of macOS. Can you confirm that it's working again?