Error when trying to rename

[Arsenic]

So ever since updating to the newest version, I have not been able to rename anything. It keeps telling me there is nothing to match and to fetch the data first. I have read the posts about this and nothing I try works.
There is a new error message that I can't find info on..

Any idea how I fix this?

[rednoah]

What package? What OS? What does it say when you do filebot -script fn:sysinfo?

[Arsenic]

Latest version, 3.8, with updated Java 7 on Win7. Not sure where to enter the script to get the sysinfo.

[rednoah]

Try reinstalling then.

I can sort of make sense of that error but I can't see how it could happen with 3.8, also just tried the 3.8 installer that's online and everything works fine.

[Arsenic]

does it make a difference that I'm just using the Java applet and not the full blown install?

[rednoah]

Java applet? There is no Java applet...

You mean you just use the .jar file? That also seems to work fine. Just try the "full blown install" then.

[Arsenic]

sorry, that would be what I use. I'll try the full program and let you know.

[Arsenic]

Installed the program and all is well. Not sure what is different.
Best program I've used for renaming ANYTHING.
Keep it up, thanks