[FAQ] How to Request Help

[rednoah]

Here's a quick checklist of what you should keep in mind and what you need to include if you need help or support. This will save you time because we always ask for screenshots, logs or sample file paths before we can give a good response to your question or request.



⭑⭑ Screenshots or Console Logs are absolutely necessary for any kind of help request or bug report! ⭑⭑



If you're using the FileBot Desktop application:

• Include System Information (press F5 and then click the information symbol)
• Include Screenshots (absolutely required for new topics)
• Include file paths as text when reporting mismatches (press F7 to copy file paths into the clipboard and then press CTRL+V to paste them here)
• Include Logs (press F5 and then click the warning symbol)

If you're using the filebot command-line tool:

• Include the command-line call and console output or logs (absolutely required for new topics; run filebot -script fn:logs if you can't find the logs; please use pastebin to share large logs)
• Include filebot -script fn:sysinfo output (absolutely required for new topics)

Before posting make sure to have a quick look at the FAQ and check existing posts for answers. When starting a New Topic think of a Meaningful Title, and avoid vague titles like "Bug Report" or "Need Help" or "FileBot Questions" or "filebot not working" because those aren't really helpful.


Nicely formatted posts are appreciated. Use bold / italic / underline or colors if it can make your point more clear, and when posting cmdline code or logs you must use the CODE tag since that will greatly improve readability.


The FileBot Forums CAPTCHA (see solution) will test you on your movie knowledge! DON'T PANIC! We have chosen among the most popular, most well-known, and highest-grossing, greatest movies and movie franchises of all time.


Useful Links:

• Upload Screenshots => snipboard.io
• Upload Logs => pastebin.com

Examples of excellent Help Requests:

• Episodes matching out of order using AniDB