Lost Licence

Any questions? Need some help?
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thesupporteruk
Posts: 1
Joined: 03 Oct 2025, 14:11

Lost Licence

Post by thesupporteruk »

Hi,

I have lost my licence, which I recently ordered. I had it on a crashed Unraid server, and must have deleted the email. Could you assist, please? I used the same email that I used to sign up here.
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rednoah
The Source
Posts: 24214
Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: Lost Licence

Post by rednoah »

:?: What is your order number or old / new email address? I'll need to that to find and resend your license key.

:arrow: [FAQ] How do I recover a lost license key?
:idea: Please read the FAQ and How to Request Help.
Grumbeerto
Posts: 6
Joined: 04 Feb 2020, 09:51

Re: Lost Licence

Post by Grumbeerto »

I got the same problem after win11 upgrade.
forgot to backup license-key and profiles.
luckily i found the key searching my blackhole for *.psm
can anyone tell me where to look for lost profiles
if there are any?
thx!
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rednoah
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Posts: 24214
Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: Lost Licence

Post by rednoah »

Grumbeerto wrote: 17 Oct 2025, 14:36 can anyone tell me where to look for lost profiles
Your current preferences are stored in a platform-dependent manner (e.g. HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs on Windows; data/settings.properties if portable, ~/Library/Preferences on macOS; ~/.java/.userPrefs on Debian Linux; etc) and a backup of your settings is exported as preferences.backup.xml into the application data folder every 30 days.
:idea: Please read the FAQ and How to Request Help.
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