License Activation Questions and Answers

ilatimer · Post by **ilatimer** » 11 Apr 2019, 20:56

Hi,
I have got a Windows store License but I would prefer just the normal license. Is there anyway to convert it?

Cheers

Post by **rednoah** » 12 Apr 2019, 08:44

No, a Microsoft Store purchase does not include a universal license.

You may request a free 1 year complimentary universal license:

viewtopic.php?f=8&t=9517

friggy · Post by **friggy** » 14 Apr 2019, 19:19

Posting so I can PM.

linkboy · Post by **linkboy** » 16 Apr 2019, 03:37

Posting since I'm a moron and deleted the email with my license file.

speshals · Post by **speshals** » 19 Apr 2019, 05:11

I need to participate in more discussions to send you a PM.

Post by **rednoah** » 19 Apr 2019, 07:16

speshals wrote: 19 Apr 2019, 05:11 I need to participate in more discussions to send you a PM.

Re-sent to your new email address.

rameshv · Post by **rameshv** » 19 Apr 2019, 07:19

need to post before I can PM info for license

Post by **rednoah** » 19 Apr 2019, 08:18

Note that this thread applies only to users who have purchased a universal license via Paddle from our website direction, but NOT to users who have purchased from the Microsoft Store or Mac App Store:

viewtopic.php?f=8&t=9517

jiuyouwang · Post by **jiuyouwang** » 20 Apr 2019, 13:20

post for pm

carlosmoreira · Post by **carlosmoreira** » 05 May 2019, 05:38

Hello, I tried to activate my license today but I got these error messages:

Code: Select all

Activate License P***
Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
Activate License P***
Fetch failed: Try again in 10 seconds (1 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
Activate License P***
Fetch failed: https://license.filebot.net/verify/P***
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        at net.filebot.web.WebRequest.post(WebRequest.java:198)
        at net.filebot.License.lambda$verifyLicense$4(License.java:149)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.License.verifyLicense(License.java:150)
        at net.filebot.License.parseLicenseText(License.java:109)
        at net.filebot.License.importLicense(License.java:180)
        at net.filebot.Settings.configureLicense(Settings.java:163)
        at net.filebot.Main.main(Main.java:127)
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 14 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 14 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 14 more

License Error: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed

What should I do?

Post by **rednoah** » 05 May 2019, 06:24

1.

Code: Select all

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed

This error message indicates a generic SSL network issue on your machine. Probably nothing you can do about. Maybe it'll just work again tomorrow.

2.
Please run filebot -script fn:sysinfo and post the output.

fbnsfo · Post by **fbnsfo** » 06 May 2019, 00:28

Must post to PM, for license notification resend.

carlosmoreira · Post by **carlosmoreira** » 11 May 2019, 23:52

rednoah wrote: 05 May 2019, 06:24 1.
Code: Select all
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
This error message indicates a generic SSL network issue on your machine. Probably nothing you can do about. Maybe it'll just work again tomorrow.

2.
Please run filebot -script fn:sysinfo and post the output.

Code: Select all

$ filebot -script fn:sysinfo
Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.secur
ity.cert.CertPathValidatorException: signature check failed
Fetch failed: Try again in 10 seconds (1 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.secu
rity.cert.CertPathValidatorException: signature check failed
Fetch failed: https://api.filebot.net/v5/script/fn.jar.xz
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature ch
eck failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:142)
        at net.filebot.CachedResource.lambda$fetchIfModified$9(CachedResource.java:215)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.MemoizedResource.get(Resource.java:36)
        at net.filebot.cli.ScriptBundle.getScript(ScriptBundle.java:32)
        at net.filebot.cli.ScriptShell.runScript(ScriptShell.java:74)
        at net.filebot.cli.ArgumentProcessor.runScript(ArgumentProcessor.java:163)
        at net.filebot.cli.ArgumentProcessor.run(ArgumentProcessor.java:37)
        at net.filebot.Main.main(Main.java:132)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: s
ignature check failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:139)
        ... 14 more
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 15 more

sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature ch
eck failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:142)
        at net.filebot.CachedResource.lambda$fetchIfModified$9(CachedResource.java:215)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.MemoizedResource.get(Resource.java:36)
        at net.filebot.cli.ScriptBundle.getScript(ScriptBundle.java:32)
        at net.filebot.cli.ScriptShell.runScript(ScriptShell.java:74)
        at net.filebot.cli.ArgumentProcessor.runScript(ArgumentProcessor.java:163)
        at net.filebot.cli.ArgumentProcessor.run(ArgumentProcessor.java:37)
        at net.filebot.Main.main(Main.java:132)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:139)
        ... 14 more
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 15 more

Error (o_O)

carlosmoreira · Post by **carlosmoreira** » 12 May 2019, 00:08

Just followed what was said here: viewtopic.php?t=3797#p21247
Installed Oracle JDK and it is working now.

Post by **rednoah** » 12 May 2019, 04:45

Installing the latest version of Java could also resolve root certificate issues, especially if your previous Java runtime was extremely outdated.

Vittatus · Post by **Vittatus** » 12 May 2019, 13:13

Hello, I just bought a license a few hours ago but I have not received anything, pay by paypal and the paypal receipt if I received it but the other 2 do not.

thank you

Post by **rednoah** » 12 May 2019, 13:26

Vittatus wrote: 12 May 2019, 13:13 I just bought a license a few hours ago but I have not received anything, pay by paypal and the paypal receipt if I received it but the other 2 do not.

Please PM me your name + email if you don't have your Paddle Order number.

rdayen · Post by **rdayen** » 13 May 2019, 10:06

sorry need to post before PM...

Post by **rednoah** » 13 May 2019, 10:30

If you have purchased FileBot on the Microsoft Store or Mac App Store, then you neither have a standalone license, nor can you loose your license. Microsoft / Apple will remember your purchase history in your Microsoft / Apple Account, and so you can just re-install via the Microsoft Store or Mac App Store.

This thread is about the standalone universal license which you'd receive after purchasing FileBot on this website directly, and not via the Microsoft Store or Mac App Store.

Steviewunda · Post by **Steviewunda** » 14 May 2019, 21:22

Hi - I've been trying to use Filebot unsuccessfully and I'm assuming the new version needs to be licensed, but when I try to activate my license I get the following in the log:

Code: Select all

May 15, 2019 8:02:54 AM net.filebot.CacheManager acquireDiskStore
WARNING: Current application revision (r6224) does not match cache revision (r5789): reset cache
May 15, 2019 8:18:11 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 8:18:13 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt
May 15, 2019 8:28:00 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 8:28:03 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep2+a+very+bloody+affair+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep9+the+better+angels+of+our+nature+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep8+war+is+all+hell+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep1+the+cause+1999
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep5+the+universe+of+battle+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep4+simply+murder+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep3+forever+free+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=The+Civil+War+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep7+most+hallowed+ground+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep6+valley+of+the+shadow+of+death+1990
May 15, 2019 9:12:06 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 9:12:08 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt

Steviewunda · Post by **Steviewunda** » 15 May 2019, 01:09

Ignore the previous post please - I think it might have been user error - it appears to be working now

ikhanic76 · Post by **ikhanic76** » 17 May 2019, 01:23

posting so I can send a PM

Post by **rednoah** » 17 May 2019, 03:22

ikhanic76 wrote: 17 May 2019, 01:23 posting so I can send a PM

Please contact Paddle Support (Paddle is our Reseller) with your Name and Payment information so they can help you look up your Order Number:
https://paddle.com/support/contact/

I'll need the Order Number to look up your license. I couldn't find it via the email you provided.

HDDriller · Post by **HDDriller** » 27 May 2019, 14:03

Ah, the secret is I have to make a post first.

Chedd88 · Post by **Chedd88** » 07 Jun 2019, 08:00

Hello, new user. I believe I had a typo in my email when I purchased a key. I will PM as per OP

Post by **rednoah** » 07 Jun 2019, 08:17

I've found your order and re-sent your license file.

braun82 · Post by **braun82** » 10 Jun 2019, 04:50

I need my license key. Can you please send via email?

Post by **rednoah** » 10 Jun 2019, 06:01

braun82 wrote: 10 Jun 2019, 04:50 I need my license key. Can you please send via email?

Re-sent. Don't delete the email this time around.

bandit1255 · Post by **bandit1255** » 14 Jun 2019, 21:56

#1 posting to send you a PN... Done!

Hello to all of the rest

alpheus0 · Post by **alpheus0** » 18 Jun 2019, 02:40

Posting so I can pm

Oppai85 · Post by **Oppai85** » 18 Jun 2019, 04:34

Got the email with an invoice, got the email asking me to activate this account but no email with my license.

kayftb · Post by **kayftb** » 23 Jun 2019, 14:24

Posting so I can PM

Scooby2oo · Post by **Scooby2oo** » 25 Jun 2019, 04:17

I would love to have a license, but i received no Email

bergenhansa · Post by **bergenhansa** » 28 Jun 2019, 02:32

I got a PGP key via my hotmail address, but every time I go to enter it, it says PGP SIGNED MESSAGE not found. I don't see an attachment file either.

nokay · Post by **nokay** » 28 Jun 2019, 03:22

My first post so I can PM you.

-

Post by **rednoah** » 28 Jun 2019, 04:25

bergenhansa wrote: 28 Jun 2019, 02:32 I got a PGP key via my hotmail address, but every time I go to enter it, it says PGP SIGNED MESSAGE not found. I don't see an attachment file either.

Please PM me the text content of your license file.

Post by **rednoah** » 28 Jun 2019, 07:31

nokay wrote: 28 Jun 2019, 03:22 My first post so I can PM you. -

I can't find any records via your name or email. You likely typed it wrong.

Please contact Paddle with your payment details so they can help you figure out your order number:
https://paddle.com/support/contact/

Post by **rednoah** » 03 Jul 2019, 09:12

salopian wrote: I am trying to install Filebot on my laptop as my desktop has died. I can't find a license email and can't remember how I bought it. What can I do?

If you have purchased via the Microsoft Store, then you can contact Microsoft Support, or just try to login, since the Microsoft Store will remember your purchase in your Microsoft Account.

If you have purchased via Paddle, then you need to contact Paddle so they can help you look up your order number via your payment details.

ForcedInduction · Post by **ForcedInduction** » 09 Jul 2019, 17:47

fist post

marshallbranin · Post by **marshallbranin** » 10 Jul 2019, 15:29

Need to post to PM

DarkField · Post by **DarkField** » 17 Jul 2019, 23:07

First post

wheremylicencekey · Post by **wheremylicencekey** » 21 Jul 2019, 19:01

hello, post for PM

borouts · Post by **borouts** » 24 Jul 2019, 15:47

First post to activate PM functionality

BostonScott · Post by **BostonScott** » 30 Jul 2019, 00:16

How about including directions with the license file email? Wouldn't that be easier?

Post by **rednoah** » 30 Jul 2019, 04:33

The license email includes a link to the instructions here, just in case. It should be rather self-explanatory though, so most users won't require trouble shooting advice. Plus, you'll want to be able to Google it.

robbinbanks · Post by **robbinbanks** » 04 Aug 2019, 20:45

Needed to make a post to pm

danmurray · Post by **danmurray** » 09 Aug 2019, 00:46

Posting so I can PM

mariopetit · Post by **mariopetit** » 12 Aug 2019, 15:31

I dont sent pm

agoodpub · Post by **agoodpub** » 15 Aug 2019, 10:35

Hi I purchased a licence a couple of years ago through the windows store. Yesterday I had to restore an old backup of my PC to a few months ago (but from after I purchased/installed filebot) and now when I try to run it get a message saying "Filebot is not currently available in your account".

I'm not sure if this is to do with my system restore or for some other reason. How can I get it working again? I downloaded the latest version from your website and it is saying I need to get a licence.

Post by **rednoah** » 15 Aug 2019, 11:32

agoodpub wrote: 15 Aug 2019, 10:35 Hi I purchased a licence a couple of years ago through the windows store.

If you have purchased FileBot via the Microsoft Store, then you will need to install FileBot via the Microsoft Store. Your Microsoft Account remembers your purchase, so you neither have, nor need, a license file.

agoodpub wrote: 15 Aug 2019, 10:35 I downloaded the latest version from your website and it is saying I need to get a licence.

The standalone installer requires a standalone license purchased via Paddle. Microsoft Store / Mac App Store / Paddle purchases are distinct and not to be confused with each other.

agoodpub · Post by **agoodpub** » 15 Aug 2019, 16:25

rednoah wrote: 15 Aug 2019, 11:32
agoodpub wrote: 15 Aug 2019, 10:35 Hi I purchased a licence a couple of years ago through the windows store.
If you have purchased FileBot via the Microsoft Store, then you will need to install FileBot via the Microsoft Store. Your Microsoft Account remembers your purchase, so you neither have, nor need, a license file.

That's what I thought, but it only gives me the option to buy it for £33.49 - even though I bought it 2 years ago. Maybe the option I bought was only a fixed-time licence? Except that it was working until I had to do the restore.

If I go to the "Purchased" tab in my account it shows up as been purchased on July 7th 2017.

Post by **rednoah** » 15 Aug 2019, 19:09

agoodpub wrote: 15 Aug 2019, 16:25 Maybe the option I bought was only a fixed-time licence?

The Microsoft Store / Mac App Store / iOS App Store / Google Play Store all universally only support a simple life-time purchase model. There is no such thing as a fixed-time license, upgrade license, etc. There's no way to cancel or refund a purchase either (for developers at least).

agoodpub wrote: 15 Aug 2019, 16:25 If I go to the "Purchased" tab in my account it shows up as been purchased on July 7th 2017.

Please contact Microsoft Support so they can check your account to figure out whats wrong.

agoodpub · Post by **agoodpub** » 16 Aug 2019, 09:08

I’ll check with them as you suggest.

Thanks for the clarification that it was a one-off payment rather than a yearly subscription.

Post by **rednoah** » 16 Aug 2019, 09:47

agoodpub wrote: 16 Aug 2019, 09:08 Thanks for the clarification that it was a one-off payment rather than a yearly subscription.

Yes, I can confirm that, and not just for FileBot, but for ever single application on every single app store platform.

The yearly subscription license model is something that FileBot introduced as an alternative for the store (which is disliked by many) in general, and as a low-cost option for new users that just need FileBot for a few days.

sblack55 · Post by **sblack55** » 16 Aug 2019, 21:17

I just purchased a new 1-year license, but am getting the following messages when installing on my Synology NAS as directed:

Code: Select all

sudo -H -u sc-tvheadend filebot --license *.psm
Password:
Activate License <....….>
Write [FileBot License <....….> (Valid-Until: 2020-08-23)] to [/volume1/@appstore/filebot/data/.license]
License Error: /volume1/@appstore/filebot/data/.license

sblack55 · Post by **sblack55** » 16 Aug 2019, 22:08

Removed "-u sc-tvheadend" from the command and it worked. admin is the owner of the .license file, so I guess sc-tvheadend doesn't have permissions to overwrite it. Perhaps I should chown it to sc-tvheadend???

Post by **rednoah** » 17 Aug 2019, 05:22

Yes, the order of log entries would suggest that it couldn't write the license file in its own application home folder. If the application home folder is not readable / writable, then FileBot can fail in strange an unexpected ways.

On Synology, it's configured to use the same license file by default for all users, and I presume that default location is only writable to the default admin user, but should be readable by all users that execute filebot.

On Synology, there will be a unique application data sub-folder for caches and such for each user, so I don't think you have to change any permissions.

EDIT:

I've updated the Synology package scripts to make sure the .license file is initialized with world-read-writable permissions.

graveangel · Post by **graveangel** » 21 Aug 2019, 18:03

I can't activate my license under my VPS, tested on my local machine and it worked but not on the VPS.. command used filebot --license licensefile.psm
I am on Zorin which is an ubuntu base distribution.

Post by **rednoah** » 22 Aug 2019, 00:23

graveangel wrote: 21 Aug 2019, 18:03 I can't activate my license under my VPS

What does the console output say?

graveangel · Post by **graveangel** » 22 Aug 2019, 00:42

rednoah wrote: 22 Aug 2019, 00:23
graveangel wrote: 21 Aug 2019, 18:03 I can't activate my license under my VPS
What does the console output say?

I get License Error: null

Post by **rednoah** » 22 Aug 2019, 00:46

What is the exact command you're using to install the license? Are you sure that you're using a file that is actually a license file? Please PM me the exact license text you're trying to install. You can use the cat /path/to/file.psm command to display the license text.

How did you install FileBot? What version of FileBot are you using? Run filebot -script fn:sysinfo for details.

graveangel · Post by **graveangel** » 22 Aug 2019, 02:02

PM sent

Post by **rednoah** » 22 Aug 2019, 03:01

graveangel wrote: 22 Aug 2019, 02:02PM sent

You're using an HTML document as license. How? Why?

A license key looks like this:

Code: Select all

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Product: FileBot
Name: …
Email: …
Order: …
Issue-Date: …
Valid-Until: …
-----BEGIN PGP SIGNATURE-----

…
-----END PGP SIGNATURE-----

e.g.

graveangel · Post by **graveangel** » 22 Aug 2019, 03:13

When I run the command cat /path/to/file.psm that's what I get.. but if I open the .psm file with a text editor it looks like the picture you posted.

Post by **rednoah** » 22 Aug 2019, 03:39

graveangel wrote: 22 Aug 2019, 03:13 When I run the command cat /path/to/file.psm that's what I get.. but if I open the .psm file with a text editor it looks like the picture you posted.

cat is the absolute truth to what the file content is. That is what FileBot sees. That is what all programs see.

You're most likely being confused by some special web interface. You can ask your VPS provider how to upload files, or you can just use scp, or copy & paste into your SSH session.

e.g. paste license file via SSH:

Code: Select all

echo '
<paste license>
' > /path/to/license.psm

graveangel · Post by **graveangel** » 22 Aug 2019, 04:16

Yes, that worked, transferring the license file using scp via ssh... thank you very much.

BigSAR · Post by **BigSAR** » 28 Aug 2019, 13:49

(Posting here so I can send a PM.)

jp42 · Post by **jp42** » 31 Aug 2019, 19:42

Hi - I just tried to run Filebot and it says my license is expired (v4.8.5 on MacOS 10.14.6)

I tried searching for my original receipt (because I can't recall how or when I purchased the license). I thought I bought a lifetime license?

Post by **rednoah** » 01 Sep 2019, 05:24

You have most likely purchased a 1 year license. If you give me your order number, then I can double check for you.

You can open the license file with a text editor to see order number / purchase date / valid-until date.

md1010 · Post by **md1010** » 07 Sep 2019, 22:41

Need to post before PM?

Post by **rednoah** » 10 Sep 2019, 06:54

md1010 wrote: 07 Sep 2019, 22:41 Need to post before PM?

Your license has been re-issued and re-sent to your correct email address.

BrandedTamarasu · Post by **BrandedTamarasu** » 26 Sep 2019, 23:11

posting so i can PM

bob · Post by **bob** » 25 Oct 2019, 06:29

post to pm

tunibeta · Post by **tunibeta** » 29 Oct 2019, 15:25

Hi,

Somebody can help me for activate my licence filebot on windows 10 ?

i have only the pgp email but not the psm file

thanks

Post by **rednoah** » 29 Oct 2019, 16:00

You can use copy and paste. Please read the first page of this thread.

Hor7Crux · Post by **Hor7Crux** » 02 Nov 2019, 17:16

I accidentally deleted my email containing the keys, how do I recover?

Hor7Crux user
Email [email protected]

Post by **rednoah** » 03 Nov 2019, 05:22

I've re-sent your license file. Please store it carefully this time.

siilentcmndo · Post by **siilentcmndo** » 05 Nov 2019, 02:24

just purchased a new License and every time i try to activate it i keep getting a License error, any advice please?

Post by **rednoah** » 05 Nov 2019, 07:39

What does the license error say? What does the log say? What OS are you using? How did you install FileBot? Are you using the GUI, or the CLI, or FileBot Node? How are you activating your license?

Please read How to Request Help.

siilentcmndo · Post by **siilentcmndo** » 05 Nov 2019, 11:23

error - License Error with file location and license,txt at the end
using windows 10 x64
i installed filebot from the link given to me when renewing the license. i tried copying the text file and also selction the license file and obtain the same error both time

Post by **rednoah** » 05 Nov 2019, 11:36

Try to delete the license.txt file in the FileBot application data folder first. If the file is read-only for some reason, that would explain why FileBot can't override it with the new license data.

siilentcmndo · Post by **siilentcmndo** » 05 Nov 2019, 22:10

All good now thanks

Acteo · Post by **Acteo** » 07 Nov 2019, 01:23

Hello, i had to reinitialize my PC today. Can't get to find my license despite my searches.
@rednoah Can you please resend it to me ?
[email protected]

Post by **rednoah** » 07 Nov 2019, 05:31

Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.

Acteo · Post by **Acteo** » 07 Nov 2019, 10:57

rednoah wrote: 07 Nov 2019, 05:31 Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.

Post by **rednoah** » 07 Nov 2019, 11:00

I checked. That email wasn't used either. I've you've used your Credit Card for payment, then I maybe be able to look up your order by name. Please PM me your name.

Acteo · Post by **Acteo** » 07 Nov 2019, 12:31

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.

dogwood32 · Post by **dogwood32** » 08 Nov 2019, 21:55

Hello. I am trying to purchase a yearly license. When I click on the link the site it takes me to crashes. Can you help me with purchasing a license?

Post by **rednoah** » 09 Nov 2019, 04:58

What browser are you using? Have you tried the latest Chrome / Firefox / etc? Can you take a screenshot of the crash report?

bwang91 · Post by **bwang91** » 23 Nov 2019, 22:20

I need to post before I can send a PM.

Post by **rednoah** » 03 Dec 2019, 08:28

schumissimo wrote: 03 Dec 2019, 08:01 I can not activate

What have you tried so far?

Is there an error message? What does error message say?

Can you copy & paste or take a screenshot and share it with us?

Please read How to Request Help.

feelfree101 · Post by **feelfree101** » 15 Dec 2019, 23:07

need to post to pm

mcorn · Post by **mcorn** » 15 Dec 2019, 23:56

posting to pm

bhaberman · Post by **bhaberman** » 16 Dec 2019, 00:28

In this case, please PM me your name and @gmail.com address, and ideally your order number (e.g. P1234567) if possible, so I can manually resend your license. (

Carlz10 · Post by **Carlz10** » 16 Dec 2019, 06:09

Just posting here so I can PM re: non-receipt of licence

Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.

Post by **rednoah** » 16 Dec 2019, 07:22

Carlz10 wrote: 16 Dec 2019, 06:09 Just posting here so I can PM re: non-receipt of licence
Stupidly, I used a hotmail address and of course didn't receive anything - not even in junk.

I manually found your order. Please give me your @gmail so I can resend.

Kyoto53 · Post by **Kyoto53** » 29 Dec 2019, 19:44

posting here so I can PM re: non-receipt of licence

Post by **rednoah** » 29 Dec 2019, 20:17

Kyoto53 wrote: 29 Dec 2019, 19:44 posting here so I can PM re: non-receipt of licence

Code: Select all

5.7.1 < …@gail.com>: Recipient address rejected: this address does not exist

viewtopic.php?f=8&t=11131

brockm · Post by **brockm** » 31 Dec 2019, 04:01

posting to be able to pm.

Post by **rednoah** » 31 Dec 2019, 10:46

brockm wrote: 31 Dec 2019, 04:01 posting to be able to pm.

I've re-sent your license file to your correct email address.